Sheraton Gateway Los Angeles Hotel

  • 6101 West Century Boulevard
  • Los Angeles,
  • California
  • 90045
  • United States
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve a room.

Rated 3.7 out of 5 by 809 reviewers.
Rated 4 out of 5 by Hotel Staffs who showing high integrity & responsibilty In overall I found that Sheraton Gateway Los Angeles is a Great Hotel, especially the staffs who have shown high integrity & responsibility and showed responsiveness to the hotel guests. Dec-18 I checked out of the hotel and accidently left my laptop, important documents, and US$ 3000.0 in the safe deposit box in the bedroom. Around 12 hours later, I just realized when I needed a laptop and I was outside LA already. I was worried and immediately called the hotel, but the staffs calmed me down, I spoke with the Chief of Security and he said that my belongings were safe and he will keep it. I came again the next day and happily got my all belongings back. Thanks to the Hotel Staffs in Sheraton Gateway Los Angeles. January 18, 2015
Rated 4 out of 5 by Solid Airport Hotel Arrived late and tried the young man checking us in did a great job very helpful and professional. Had a good nights sleep solid airport hotel. January 22, 2015
Rated 2 out of 5 by Terrible Service When we arrived at the Sheraton LAX, we were exhausted and looking forward to a night of rest before we headed off to Europe. When we arrived and went to the check-in desk, we were barely greeted by a very rude clerk. When I gave him my name for the booking, he looked at his computer for about two seconds and said, "Nope, you're not in the system." Baffled, I asked him to please check again, and got my SPG card out. "Yeah it's not in here, and that card won't help you," he said. He asked for the reservation number but I could not locate this; I stated that I found it odd they couldn't look up reservations by NAME, and he just brushed us off saying there was nothing more he could do. We took a seat in the lobby and I proceeded to call my credit card company just to confirm we'd made the booking as we had paid in advance. After 15 minutes of phone calls, I finally got my booking number and proceeded to the desk. This time, we were met by a manager who AGAIN could not find our booking - even with our reservation number! By this time my husband was fed up and demanded to speak to someone else. We were presented with a senior manager, who magically found our booking after a few seconds of looking at the computer and suddenly declared us "Guests of the Day!" It seems they realized their mistake and this was a futile attempt to win us back. There was no explanation given as to why the first two clerks could not find our booking, nor did either of the two apologize. The senior manager was very nice and did all he could to make us feel comfortable, including letting us know that he would be sending us a credit of 7000 SPG points to my account for our trouble. We appreciated this gesture and had a decent night in the hotel. Well it's 6 weeks later and no sign of our points. Numerous emails to the senior manager have resulted in more empty promises from him to transfer these points. I have, in writing, his promise, but so far we've received nothing. The whole experience has really put us off to the Sheraton and in Starwood hotels in general. We feel the "Guest of the Day" declaration and the promise of points were based on nothing other than making us happy in the moment - delivering on that promise has been another matter all together. December 2, 2014
Rated 3 out of 5 by Needs improvement I wasn't greeted as a SPG customer and the room I was given smelled like it wasn't very clean. We were kindly and quickly moved to a new room but then the tv didn't work so we had to call for service to help with that. It had been unplugged. The first 2 nights reservation were made with SPG points and the third I paid for. I had to go down on the 3rd day to check out and check in again which was a bit of an inconvenience. Overall the room was okay but not what I expected of a Sheraton. Would not recommend this hotel. November 10, 2014
Rated 5 out of 5 by Long delays met with smiles After a long day of travel and delays I arrived at the hotel along with what appeared to be a very large number of delayed travelers with vouchers in hand. I walked up to the SPG desk and was immediately helped. After an upgrade and extended offers for points I found my room very comfortable and inviting. The staff was very professional and made me feel glad to be done traveling. December 29, 2014
Rated 1 out of 5 by Unresponsive staff, no one takes responsibility I stay here frequently as an airline crew member. The rooms are very nice and the restaurant and bar are great. Front desk staff is not customer service focused and they are always understaffed no matter what time of day you check in. There was a planned water outage for maintenance which they knew about several days in advance.There was no verbal notification by front desk staff, and no attempt by staff to make it right. Staff does not seem to have authority to make decisions or solve problems. Night manager, Joaquin, did not try to solve the problem and said it "was above his pay grade". He also did not inform the front desk manager, Mary, about our complaints and inconvenience. November 29, 2014
Rated 3 out of 5 by Older Hotel Close to LAX The Sheraton at LAX is an older but fairly nice property almost within easy walking distance from the Terminal 1, but fortunately they provide continuous shuttle service. This hotel is big, so it lacks personality, and it appears to have been some time (if ever) since the rooms were upgraded. The rooms are fairly comfortable, but the bathroom is very small and totally dated. Airport noise is present, but it didn't bother me...think twice if you don't like jet engines. Platinum received room on club level, nothing else. Club was large but food was mediocre. Adult beverages are available for $$s. December 17, 2014
Rated 3 out of 5 by Good airport hotel Very nice facilities and good airport transportation from LAX. The "suite" for Platinum upgrade was actually one room. December 26, 2014
2 3 4 5 ... 28 next>>