Rated 4 out of 5 by Riviera1 Highly recommend!
We have stayed here for years, whenever transiting LAX. Always has been a wonderful experience! The corner suites are so comfortable. The colleagues are very attentive, Front Desk, Valet, Shuttle Drivers. Loss prevention team, ( we needed a wheelchair on arrival / departure. Two in room dining experiences, we're not as enjoyable as they should have been on our last stay. Missing items on two separate orders. Solved after waiting for them. We will certainly continue to stay here, and we highly recommend staying here. Anca at the Front Desk is so polished and professional! Perhaps you may want to add "transit LAX" , as primary purpose for the stay. Thank you.
July 10, 2014
Rated 1 out of 5 by Danild I paid for a corner suite, runway view, got a standard :(
When I booked the room I specifically paid for a corner suite and a few days before I talked to the staff and I was assured they had blocked a high floor view with a runway view. But when we showed up all the had was a suite on the 3rd floor or a standard room on a high floor. Very poorly handled by the check in agent until the manager came out and at least adjusted the rate. Over all very disappointing. The club is also a joke, the staff is super rude. And when asked for ice their reply was the ice machine is broken. :( Needles to say that we stayed there about a week before and the ice machine was still broken. Overall a very disappointing stay. Staff indifferent.
July 23, 2014
Rated 2 out of 5 by Moniegb22 Poor Customer Service and Accounting
Although the room accommodations and the hotel features are acceptable, the customer service definitely needs improvement. At checkout I spoke to 2 different hotel representatives regarding my charges, and I was specifically concerned about the prepaid portion. I was given a receipt that showed the correct charges. However upon return home I realized that I was charged for an extra day. I contacted the hotel and I was told that the accounting department was closed and that I would need to leave a message or call back tomorrow. This is unacceptable and I am not at all happy with the service.
July 24, 2014
Rated 4 out of 5 by Travelalot33 Favorite Starwood Property in West Los Angeles
Great staff and service. Our room which faced Century Blvd was noisy due to planes taking off, noisier than we recalled from our past stays. Maybe the winds or weather had something to do with the louder aircraft noise. Front desk moved us to a quieter room which helped. Management said that the upcoming renovation will improve the sound proofing for those rooms. Otherwise loved the pool, exercise room, and club lounge. We prefer this hotel over other Starwood properties on the west side of Los Angeles.
July 14, 2014
Rated 1 out of 5 by Steven52 If this is how they treat a platinum guest...
I arrived at 11pm, after a long day of meetings on the East Coast, and the West Coast. I hardly noticed all the room service trays in the hallway as I walked to my room, as my goal was just to get to the room and rest. Arriving in the room to find an insect in the restroom is not what one expects, and may be explained by the overall uncleanliness of the hallways. I returned downstairs to change rooms. I was promptly given a new room, but without being told that the King Bed would now be two single beds. Being tired, I decided not to waste my time going downstairs again. The final point was when I asked why at checkout there was no complimentary water in the room, I was told that the $3 water was complimentary for Platinum Guests. This was fine, and I decided it was just a bad stay, and I would not take this any further, things happen. The only reason I am posting this review is I received a bill this morning for $3 for the "complementary water". I called, and was told to speak with accounting, which just seems ridiculous. I would stay as far away from this hotel as possible. Having spent over 500 nights in starwood group hotels, this one is by far the worst.
July 18, 2014
Rated 5 out of 5 by Eastern727 Everything about this hotel is extraordinary!
From the moment I checked in, I knew this was going to be a marvelous experience!
The hotel staff, room and facilities all exceeded my expectations in every way. Staff is professional, courteous, and happy. It was a joy to be at this Sheraton, and I know I will return when I am in Los Angeles!
July 14, 2014
Rated 4 out of 5 by happytrails24 not disappointed
The staff were friendly. Liked that the hotel was situated between airport and beaches. The pool area had a fire pit for the cooler evenings and comfy chairs to lounge in. The downside - people left too much garbage in the hallways on the floor we stayed on. There was also the constant loud slamming of doors.
July 14, 2014
Rated 1 out of 5 by LetyJ Poor customer Service
Had requested a late arrival. Called from airport to ensure two reserved rooms were close to each other. Front desk stated they had reserved rooms next to each other for us. When arrived at hotel, they gave my husband and I a room 2 floors away from our kids. When I arrived to my room, bed was not made and not cleaned from prior guest. When I called front desk, attendant was annoyed at me for calling! It was midnight and we were tired. Waited for it to be cleaned. Then attendant refused to let us stay in that room after we waited and gave us a handicap room
July 21, 2014