Rated 4 out of 5 by BZmommyof2 Great LAX airport
I reserved a corner suite at a prepaid rate about 4weeks before my stay date. When I checked in I was told that the hotel was oversold and they had no suite for me but offered me a standard room at a discount. Um, no...that will NOT work. Not only am I a platinum member who stays at ths hotel approx 15 times a year, but I prepaid my corner suite room! The manager was called and thankfully he rectified the situation immediantly. Instead of trying to place me in a standard room he upgraded me to a much larger suite, the Presidential Suite. My kids got a kick out of that. I think the employee should have not told me that they were sold out and sorry. If that employee did not know what to do in that situation he should have immediantly deferred to the manager.
August 10, 2014
Rated 4 out of 5 by arizona2013 airport/valet
Though I have stayed many times in hotels near the airport however with this hotel, it felt like you were sleeping next to the runway, as the noise level in the room was more then usual, when planes were taking off.
Valet service was a bit abrupt in trying to have me park the car on my arrival, making it seem that I was invading the area.
August 22, 2014
Rated 5 out of 5 by Smil888 Unexpected pleasure
Have stayed at the Westin and Four Points near by quite a few times, not sure why I never consider the Sheraton. Have to say that I was really impressed. The rooms are big and well furnished. Most importantly, the staff were extremely helpful, especially the valets and bell staff. I shall look forward to my next visit.
August 21, 2014
Rated 5 out of 5 by PaulaT2G Finally-A great Hotel at LAX!!!!
After several attempts to find a clean, comfortable upscale hotel near LAX we finally found the wonderful Sheraton Gateway! The hotel offers an exquisite restaurant which is open convenient hours, a club floor if you want to avoid the rush and have a complimentary snack or brink a beverage to your room, a large bar (in addition to the one in the restaurant) along with several other amenities. We were able to return our rental car the night before to save time and the shuttle took us right to our airline the next morning.
August 18, 2014
Rated 4 out of 5 by Cyndi45 Not the best Sheraton
Bathroom was not clean, appeared to be blood on the bathroom door. Rooms requested in reservation were not available despite making reservation months in advance. Hotel restaurant was not open on a Sunday night which I found unacceptable for this caliber hotel in this location.
August 19, 2014
Rated 5 out of 5 by Wendi2014 Wonderful Staff, Exceeded My Expectations
I was expecting a standard airport hotel but what I received was anything but. From the moment we entered this hotel, it had a feeling of luxury and the staff attentiveness matched the feeling of luxury. There was nothing they could not accommodate and they did it with a smile. Even when we were getting ready to check out, the housekeeper offered us two bottles of water to take along with us on our trip to the airport. While we were here for only one evening, I look forward to returning and recommending to my friends.
August 15, 2014
Rated 4 out of 5 by MJtheCIO Very nice, but….
Facility is very nice, and with a Starbucks in lobby, nice bar, nice restaurant, easy access to conference facility. Room was very nice. Only issues were:
1. Family of elephants above me (partying or something) and my call to desk didn't resolve.
2. I needed to check my luggage with the bell captain while attending conference. This took forever to check and later retrieve from a very surly bell captain.
August 16, 2014
Rated 5 out of 5 by MarkH68 Great service, great food... Sharp!
Overall exceeded expectations and the food and main bar lounge area was outstanding, airport shuttle works well.
Great fitness set up!
I will be back if I'm stopping over!
August 17, 2014