Rated 5 out of 5 by Viva83 Great room, Great service, Great valet
Our 2nd stay after 4 years apart and Sheraton never fail us! Bed is very comfortable. Counter and valet staffs are friendly. There is a laundry room and detergent can be bought at the gift shop. We stayed at the club room level which is open 24 hours. We are able to pop in anytime to get bottled water, tea and coffee. Only thing which need to be improved is the breakfast as they are serving the same food daily. Internet is fast. We were given a waiver off the room service fees as I feedback that toiletries, toothpaste and toothbrush were not replenish daily. Too bad, we didn't get to try paparazzi restaurant due to time constraint. Overall all, Nice and comfy hotel make our stay pleasant and memorable. Will definitely go back.
September 25, 2014
Rated 4 out of 5 by Henri2014 Yet another great stay
The facilities and comfort of the room were wonderful and as expected for an SPG hotel.
September 27, 2014
Rated 3 out of 5 by frquntrvlr needs improvement
Conveniently located to the airport
Beautiful rooms w/ comfortable beds
Excellent workout facilities
Punctual shuttle service to the airport
Starbucks located in the lobby
Long lines at front desk
Excessive Wait time for food at bar
Bartenders not very friendly at hotel bar
Adult beverages at bar are below average
Attentiveness of bartender at hotel bar is below average
September 24, 2014
Rated 2 out of 5 by bunbury Business Traveler Disappointed with Service
My only interaction was with the front desk, who has always been great in the past, but was not good this time. I was waiting to check-in next to the SPG status sign, but apparently on the wrong side of it, since a person who got there after me and did not have status was invited to check-in before me. I was then told my corporate card had a "hold" on it and couldn't be used. I found out the next day that there was no hold, and charging my hotel to my personal card will now cause me grief with my company. I requested a receipt and was told it would be emailed to me. I assented to this (although I would prefer a hard copy) however as of 4 days after my stay I have not received a receipt. I guess I'll have to waste time getting in touch with customer service just to get a receipt for my stay. Altogether a lot of extra work created by poor service at the front desk.
September 22, 2014
Rated 5 out of 5 by Zoe24 Great experience.
Although our visit was very short, only for one night as we were flying out of LAX, the experience was great! I truly wish I had written down individuals names as the staff from the valet, front desk and restaurant bar were WONDERFUL.
September 15, 2014
Rated 4 out of 5 by Mk910 Very convenient
We needed a hotel for to go to for our 12 hour layover at LAX and this was perfect. Our flight arrived in at 6:30 a.m. And by the time we got to the hotel we were extremely lucky our room was ready. Everyone was extremely helpful and nice
September 14, 2014
Rated 5 out of 5 by blisschic This is not an airport hotel
Stayed at Westin up the road and was so underwhelmed - figured I would try this Sheraton. World of difference! Hotel is lovely and fresh. Room was updated, large, and light. Restaurant lives up to reviews. Ate in bar and service was exceptional. Exceptional! This definitely is not an airport hotel feel nor, for that matter, a typical Sheraton. Would highly recommend and look forward to coming back.
September 12, 2014
Rated 5 out of 5 by Mel71 Best destination at Los Angeles Airpory
Excellent services , very professional and
September 13, 2014