Rated 3.7 out of 5 by 498
Rated 5 out of 5 by Kevinsac Many stays, few complaints, but ....
I stay at this property many times a year. Conveniently located to LAX and to freeway! Great staff who often remember me and my preferences! Great SPG lounge!
But ... being awoken at 6:40 am to someone steam-cleaning the hall carpet right outside my door ... NOT good and NOT appreciated!
It's the only time it's ever happened, but that's not acceptable at any hotel.
Rated 5 out of 5 by Mcummings Memorable and Special
My husband had not been to L.A. since childhood, so this vacation had to be special and memorable. Everyone was friendly, genuinely courteous and not "tip seeking", problem solvers and paid attention to our need and want. It was worth every penny. Very refreshing. It made me look like a superhero for selecting your facility. The rooms are quiet
Rated 5 out of 5 good job
i love this hotel, i love the work thats on going, to make it a greater hotel, the work and the staff all is a blessing
Rated 5 out of 5 by cadillacjack Next to airport and 24 hour shuttle.
One night stay this time as were had an early flight. Stayed there a week a few years ago. Would stay again with out any question.
Rated 5 out of 5 by DMKhan Comfort & Staff Service
Even though our stay was short, it was quite comfortable as the staff in reception. lobby, concierge and Sheraton Club made it quite joyful. Please keep up the "EXCELLENT" service level.
Dr. Mahmoud Khan & Mrs. Amal Alfarsi
Rated 5 out of 5 by Meechelle87 Fantastic Staff AND comfortable beds!!
The Staff and phone support for this Sheraton was FANTASTIC! We were in the midst of a travel experience I am calling "a series of unfortunate events" including cancelled flights hotels booked for us in the wrong city all kinds of errors. The Sheraton reservations phone team stayed on the phone with me until I got onto the shuttle. Then Adrienne at the front desk took care of every little detail we needed to allow us to recover!
Rated 5 out of 5 by 1Thanksgiving Thanksgiving
This Thanksgiving I needed a hotel for my wife and two daughters because they were dropping off a college friend at LAX. They arrived late, around 10:00PM. Upon arrival the valet did a great job taking care of the car and giving me a piece of mind. The club floor room was great and the location perfect.
Rated 5 out of 5 by SandP Convience to LAX airport
perfect proximity to airport