Rated 2 out of 5 by Yvr1 Not as good as it used to be
I have stayed at this hotel several times and always had a good stay. I recently stated here from August 16th - 19th. I had problems from the moment I arrived. When I arrived there was a party going on in the hotel which had been going on non-stop from Friday. There was no where for me to valet my car. I had to drive around the corner at 12:30am to park in a car park. You would think the hotel would keep some parking spots on a Sunday night for business travellers. I had the bellman take my bags up while I parked my car. During that time the door must have closed behind the bellman latching the security bar. When I came up to the room I was unable to enter. It took three phone calls to the front desk and 20 minutes later for me to get it. If this was not enough I asked for a wake up call to catch my early morning flight on my last day and I did not receive it. How can an airport hotel not deliver a wake up call? I filled in an online survey for the hotel, however I am still waiting for a reply!
August 31, 2015
Rated 3 out of 5 by JanLee check - in and room
I had 2 different reservation confirmations which the hotel refused to merge and required me to come down to the desk to check out and check back in. I found that to be an extreme inconvenience, as I was scheduled to be in a conference all day and did not want to stand in the check in line at the front desk a 2nd time. Had I known that (before my arrival), I would have cancelled the 2nd reservation and extended the stay on the 1st reservation for the 2nd night stay.
Because this simple request was not honored, I began to scrutinize other things during my experience. After encountering the rude associate that checked me into the hotel, I noticed that every other associate was great; however, I did find rust in my room's bathtub and holes in the wallpaper in the room.
I am a Starwood member; however, I was not greeted by name or acknowledged as a member.
August 31, 2015
Rated 4 out of 5 by Ojaibilly great airport hotel
i stay at this hotel at least 6 times per year, always a good experience. I am Platinum and I am upgraded to an Executive Suite, the bar is great, gym and pool are totally fine and the staff is friendly. I live 70 miles to the north and stay here to avoid fighting traffic on way to airport for morning flights. I book my mom and kids here and they all enjoy it.
August 30, 2015
Rated 5 out of 5 by BillRMD ANOTHER EXCELLENT STAY
Happy to see lobby renovation complete. Mrs. Pichardo at Reception was welcoming and professional, Leonardo at breakfast efficient and kind, and Nicky and Miguel provided great service in the Club Lounge. Fitness Center well-appointed. Shuttle drivers from and return to LAX efficient and helpful. Overall, great choice if you arrive on a late flight at LAX, and/or have an early departure. We look forward to our return!
August 28, 2015
Rated 4 out of 5 by InandOut2015 Nice property at LAX
Great location very close to LAX airport. Hotel has sufficient sound deadening to block out most airport traffic noise. Check in staff was wonderful, room was in good shape and most importantly clean. I've stayed here several times and will continue to do so.
August 16, 2015
Rated 3 out of 5 by mjawal1 ...
Nicky(Supervisor) at the front desk should be the GM, he really is the single reason why we would come back if we are in LA. my family came from the other side of the world and they (lost) a iphone 6 plus, in the room, she are certain it was above the TV stand, before we left for the day. Hotel staff didn't follow up with us on this and when we asked they said nothing was turned in. However, we still managed to have a blessed time.
August 13, 2015
Rated 1 out of 5 by Tonya11 This hotel has dirty rooms.
This use to be my favorite hotel near the Los Angeles airport.
My stay on Aug 1,2015 was awful. My first room had hair on the floor, hair in the tub, and hair in the bed. The room was filthy!!! The second room was dirty too. Hair in the tub and dirty sheets. Third room was clean. This hotel has new owners and it appears cleanliness isn't a priority.
This is the first time in 20 years of traveling I have ever ask to change room because the room was dirty.
August 3, 2015
Rated 3 out of 5 by Seat77A Under promising renovation
The hotel is undergoing a substantive reservation. There was absolutely no notice of this when I booked several recent stays.
The lobby is a mess. The elevators are tucked away inside plywood construction walls. Several were inoperable making early morning departures slow.
I had to remind the desk about my SPG options on check in, including wifi. Was offered an upgrade one stay which was appreciated.
In it's current incarnation, I simply cannot recommend the Sheraton Gateway, particularly with the wide range of options nearby. I'll revisit when the renovation is complete as the pool area is a great place to chill after a long flight. The staff at the breakfast buffet is also super friendly and should be commended.
June 27, 2015