Rated 2 out of 5 by mamerst rude stuff
yes the hotel did nice renovnation for the room but the higher management should watch the staff attiude ,you don't call your regular customer stupid because he ask about his room charges ,is SPG or any manager whatching his staff.
July 9, 2016
Rated 4 out of 5 by ArifLuk LAX hotel
Was upgraded to a large room. Paid parking was behind the hotel unless you were willing to pay for valent which was about $45.
The Club lounge was small, and the choices were really limited.
July 3, 2016
Rated 2 out of 5 by DisappointedP Disapointed in Staff
The hotel was great it's the staff that was terrible. Sad to say that the best interaction I had with staff was with a lovely housekeeper with broken English. She went over and beyond to make my room great. The one manager I did speak with did not have the management skills that was expected from "The Best Hotel on Century" He was VERY rude and spoke using a lot of hand gestures. I had the experience of working with a new staff of the front desk and I only knew that she was new because someone was watching her and I questioned it. Her service was very professional no idea she was new.
June 27, 2016
Rated 1 out of 5 by Chips05 Surprisingly disappointed!!!!!
I am sorry to say that we were very disappointed and very unhappy with our stay .
Our family of 4 were placed in a very tiny and extremely noisy room. Our children were up until 2:00 am because they could not fall asleep due to airport airplane traffic and neighboring room guess playing loud music. The house keeping staff was rude. Out toilet overflow and no one came to repair it. We checked out of the hotel and the toilet still had not been repaired. We were not satisfied with in house dinning. The food was horrible and over cooked. This was by far our worst stay at the Sheraton hotel. As former employees of the Sheraton Hotel my husband and I were surprisingly disappointed.
June 20, 2016
Rated 1 out of 5 by bann Pitiful remodel/ cheap ugly hotel
Was a fan of this hotel but will avoid it at all cost now. The recent remodel is ugly, cold and cheap. Its a Sheraton but it feels like a cheaper four points. The lobby is a sterile 1970s lobby that has outdated poorly designed 70s features. It echoes, is uninteresting and cold. The rooms have a mismatched collection of cheap furniture and finishes. The bathroom sink and counter is really awkward because you have to work off a lower counter and search under the elevated sink to find things. Its as though they ran out of money and didn't have any way of making it nice so we're stuck with what we have. Its such a shame too. The previous hotel needed some updating but this version is far worse than before. I have options. I won't subject myself to such an ugly, uncomfortable experience.
By the way, I tried to get a receipt for work and couldn't get one unless I went to the front counter or called to have someone email it separately. No other way to get it. I called and no one answered. No telling when I will have that.
June 10, 2016
Rated 1 out of 5 by Aria54 This hotel is very dysfunctional
I will never recommend this hotel. The staff is so disorganized and have no clue what is going on. Room service is horrible. I am a Vegan they sent me two meat dishes, back to back, and did not even offer to discount it at the end. They over charged me for food and could not find out the transaction number at the end of the day once i noticed my bill.They didn't have simple things in their rooms like a pen. The room was clean and comfortable. The venue itself is beautiful. I just would not trust this hotel with any information of credit cards. In addition, book this hotel for any your business staff members or future board meetings, they are too dysfunctional
June 7, 2016
Rated 5 out of 5 by cupofcake44 Extremely comfortable stay
I loved my time at the Sheraton Gateway LA. I had a lovely room with more than enough space to relax. The Staff was extremely friendly and responsive to my questions. I will definitely return to this beautiful Hotel.
May 17, 2016
Rated 4 out of 5 by Tahoesusan Hotel being updated as I write this!
We arrived and check-in was smooth. We self-parked the car as valet was $45 a night and self park was $17. The parking is across the street in the back of the hotel which as a female can be a little scary.
The food choices are underwhelming. The bar or the Brassiere are the current restaurants. They do have a Starbucks that also sells food. Prices are typical for a hotel. The tuna poke was outstanding and is currently a special. Noodle soup was too salty, hamburger nothing special, onion soup served with croutons instead of toasted piece of bread. It made the soup soggy along with the fact it was also very salty and I like salt. We stayed on the Club level and had a great view.
The room was nice but we had issues with the sink water which tasted like sulfur. We did complain and they adjusted are bill. They said there plummer is being renovated so it could be from that. We also had someone open our door during the night and they were going to check videos to see what happened. We received a credit and points for our inconvenience.
The club was o.k. Breakfast eggs were barely warm, same with the egg rolls served as hor d'oeuvres. They had a machine that made lattes and other specialty coffees. Facilities there were very nice but they don't have a microwave there to make food hot and they weren't so accommodating. I asked for a plastic cup and they said they didn't have even though they have in the evenings. These are minor things but shows some of the frustration although minor. I believe with the renovations some of the issues will be resolved.
Internet was included by staying on the club level but we couldn't get internet in the seminar room. The company sponsoring the seminar would have had to pay additional for internet. This in this day and age is antiquated. Most hotels today provide free internet everywhere.
May 16, 2016