Rated 4 out of 5 by Rick Very Comfortable
The food was fantastic and the service workers were great. Great service in every dept.! However there was a problem with a leaking toilet and flushing difficulties, but when notified, it was promptly fixed.
Parking is always and issue, especially during a convention, so when you get a parking space, keep it or forced park on street.
April 6, 2013
Rated 5 out of 5 by Murma30 This hotel has great location
We spent 5 nights and each night was great. the staff was there to meet every need. From room comfort to helping us plan our route to tour the island. The staff was what made our stay so special. From the porters, desk clerk, manager, club room staff, each one was a blessing. thank Sheraton St. John's. I highly recommend this hotel.
August 27, 2012
Rated 3 out of 5 by Sly50 Somewhat disappointed
Signed up for the "Green" option, but then everything seemed to get neglected in the room, would not select this again. Room was average at best. Bar is amazing, good food. The Concierge was Excellent, very helpful, funny as were most staff. For the money spent it was not worth the room though.
June 3, 2014
Rated 4 out of 5 by blac6771 Very Comfortable
The staff was pleasant and responsive. The hallways are not air conditioned so be prepared if you travel while they are having a heat wave! My toileteries were not stocked every day which was a little annoying considering I paid for them in the room rate but I didn't make a big deal about it. I found the room very comfortable.
August 13, 2012
Rated 5 out of 5 by bak8 The welcoming Hotel
From the moment you enter, you are welcomed by a friendly staff in this centrally located Hotel in St. John's.
it has a great restaurant & bar. For those doing the spa routine it has a very nice spa, walking distance to all the nice restaurants in town. Majority of the rooms have a beautiful harbor view! Enjoy your stay.....
May 16, 2013
Rated 4 out of 5 by gb1005 Great hotel
the facilities in the hotel are great. the beds are comfortable and the rooms are very clean. Housekeeping could have been much better. my stay was 6 nights and towels and toiletries were replenished for the first 3 days, but after that I only had clean towels, toiletries were not replaced and neither was the toilet tissue.
July 15, 2013
Rated 5 out of 5 by Alan2014 Early Check In
I flew in on the red eye flight and requested an early check in. The hotel was very accommodating and allowed me to check in early. In addition the breakfast buffet was excellent and service was great.
July 21, 2014
Rated 5 out of 5 by Babyluck Staff great under pressure
I have to say, my last stay was a very eventful one. I travel on business at least 4 times a year and always stay at the Sheraton. The rooms are lovely and the views of the harbour and Signals Hill beautiful. The staff at the hotel are always wonferful, ready to meet your every need, but my last stay really put them to the test, and they passed with flying colors. I was staying at the hotel with my husband and daughter during Hurricane Leslie. The power was out at the hotel and we were on the 7th floow which meant taking the stairs. The staff were available to all the guests to escor t us up and down the stairs, provide us with flashlights, answer any questions, all with a smile on their face. I am sure they got their excercise that day. Even though most businesses were closed, the restaurant in the hotel was open with a buffet to ensure guests were well fed. I would recommend this hotel in a heartbeat. Thanks you for always making my stay a pleasant experience!
September 17, 2012
Rated 5 out of 5 by Lee15 Great rooms and great meals
A warm welcome, a beautiful room with a great view if the harbor, a delicious seafood platter for dinner, followed by fresh berries and yogurt, a fabulously comfortable bed and a great night's sleep. What more could anyone want? It was a wonderful stay.
June 22, 2014
Rated 5 out of 5 by Wanderingcaper Outstanding property!
The superior quality of the property is outshone only by the charm and service commitment of the staff. Margaret in reservations, Jeff at concierge, Carrie at front desk -- everyone was outstanding. Helpful, friendly, warm, engaging. I can't say enough about my stay and I already plan to return. Thanks so much!
June 28, 2013
Rated 5 out of 5 by ElisaGNM Great service
I stayed at the hotel in May 2014 and had an excellent experience with service from staff. Room services was delivered faster than I was quoted (and the food was great!), and they were very responsive, even with my little sewing kit request. I'd definitely recommend this hotel!
May 29, 2014
Rated 5 out of 5 by HighFlyer1 Overall Excellence
It was the fist time I have stayed at the Sheraton Newfoundland and the overall experience can be classed as EXCELLENT!!!. The service from the staff, the assistance with our meeting on Saturday, and the quality of the food.
I would certainly come back and would recommend it to anyone.
April 14, 2014
Rated 5 out of 5 by soccerca Staff was exemplary
The staff and facilities were what you would expect from a first class establishment.
August 5, 2014
Rated 5 out of 5 by Kelly68 This hotel is the best hotel in Newfoundland
I stay at a number of SPG hotels. Recently, my area of travel has been limited to Atlantic Canadian hotel so there are not a lot of SPG hotels to choose. When I do have the opportunity to go to the Sheraton Newfoundland, I eagerly anticipate my trip. The hotel, staff, amenities are the best anywhere.
July 24, 2013
Rated 5 out of 5 by rhc187 Great Stay
I've stayed at this hotel a few times now and we love it. Most things are within walking distance and the stuff are great..
July 28, 2014
Rated 5 out of 5 by Geraldine53 This hotel is the best in Nl by far.
The staff treat you like family..always asking if there is more they can do for you..dinning room staff are so friendly, the food is the best I've ever tasted, I stayed 3 nights and the service was the same as the first night I checked it.plus you never know what celebrity your going to bump into..
August 10, 2013
Rated 4 out of 5 by 2Roads Great staff!
The staff at this hotel are friendly and helpful while providing very good service. The guest rooms and meeting rooms met the standards expected for business travel and meetings.
July 15, 2014
Rated 5 out of 5 by Calgary99 Staff is the greatest
I stay at this hotel often. I find the staff to be the best at any hotel that I have stayed at.
The front desk staff is superb. They are attentive and follow up extremely well on any issue.
The food is excellent. I recently had a catered dinner in a private room and the service was exceptional.
February 12, 2012
Rated 4 out of 5 by DB001 Hard to sleep-heating/air conditioning too noisy
As I have mentioned during previous visits, you have to do something with the ventilation/air conditioned in the rooms. Exceedingly noisy
July 25, 2014
Rated 4 out of 5 by Nanakathy13 Pool to myself
My stay was Monday to Thursday on business. It was wonderful to relax in the pool each evening, and better yet that I had it to myself. My room was very comfortable and spacious. The bed was heavenly. The staff was very friendly and helpful. A very enjoyable stay, I would recommend this hotel.
November 6, 2012
Rated 5 out of 5 by Scorp Great stay!
This was the first time I had stayed at this hotel in a VERY long time. I will definitely be back again! The place was clean, staff friendly and helpful, and the room was great! Parking can sometimes be a bit challenging but it does compare to parking at some of the other hotels in the city.
November 10, 2012
Rated 5 out of 5 by cjapileo Tropical/Iceberg Paradise
I couldn't have asked for a better stay. Friendly and helpful staff everywhere I turned. They couldn't do enough to help me regardless of what I was looking for. The facilities were terrific. In the end I only have one small complaint ... I wasn't able to stay longer!
September 22, 2012
Rated 4 out of 5 by LLGH Great hotel but limited parking
This hotel is beautiful but if you are staying there while they are holding a conference or an event, you will likely be out of luck for parking. I spent an hour each night of my two night stay just waiting for someone to leave. I would stay here again but only if I didnt have a rental car.
April 8, 2013
Rated 5 out of 5 by allabee023 Lovely Experience
This hotel was clean, modern, comfortable, but most importantly, welcoming. All staff were warm, spirited and lived up to the reputation I've heard about St. John's, Newfoundland! Thank you for making my first visit to Newfoundland a lovely experience.
May 29, 2014
Rated 4 out of 5 by MillerYOW Good to excellent
The hotel is beautiful with all the high end amenities. My room was beautiful however attention to detail in the area of cleanliness lacked. The carpet needed a thorough vacuuming and the bathroom needed a good wipe down. I'd go back and even recommend it but thought you'd like to know.
September 21, 2012
Rated 5 out of 5 by Ragtop Another great stay!
Without question, we have enjoyed the consistent high quality of staff service, facility and experience at this hotel. We can count on our expectations being met, or often exceeded every time, which is rare when you travel as much as we do .... Kudos to the Team at Hotel Newfoundland !
June 19, 2012
Rated 4 out of 5 by bussiness2014 great response
Called the deck at 1;00am due to extreme loud disturbances from room next door. Security arrived quickly and then the police. This was handled quickly and professionally. Although I couldn't get back to sleep I was pleased to have the hotel security act so quickly.
May 6, 2014
Rated 5 out of 5 by Jagster69 Service with a smile
We asked for a suite expecting a view. Were very disappointed but only for a moment because we were given a large corner room with a spectacular view and with 2 big chairs. The most helpful staff we have ever encountered. They really cared.
June 5, 2014
Rated 1 out of 5 by Lovell64 Not Satisfactory
The hotel did not meet our expectations . For the price we paid a big disappointment
July 28, 2014
Rated 5 out of 5 by Robbie0808 Very comfortable
Very comfortable hotel. Friendly, helpful staff. Attractive lobby and business center. Easy parking.
July 25, 2014