Rated 3 out of 5 by David1385 Great location but service needs to be consistent and improved
We stay at Sheratons whenever we can. Although this hotel has a great location we experienced a number of areas where service was either inconsistent or needs to be improved, for example at check in mistakes were apparently made with our check in process that prevented us from using the phone and it took three different calls with different responses to resolve, phone calls to guest services were frequently not answered, the layout of breakfast in the club lounge was inconsistent each morning and when we ordered wine in the lounge, not only was the choice limited and quite expensive but the quantity served was inconsistent.
September 4, 2014
Rated 4 out of 5 by Arty2014 Cash and Points
Impossible to book a "Cash And Points" booking at THIS hotel. Defeats the purpose of the SPG Program. Staff here are great and it is WAS my preferred place to stay. However the competition will be getting my future business stays to gain rewards toward personal stays. Very disappointed in Sheraton Newfoundland for not making "Cash and Points" stays available any longer.
SPG is a great program but only when the advertised rewards are made available.
September 10, 2014
Rated 3 out of 5 by Rick66 old building.
Staff are great! But building is old, not becoming of a Sheraton. Certainly not correct to say SPG category 4. I would say SPG category 3. I am gold, have stayed in many Sheraton's across NA and Asia. I used a free night 10000 points! Upon check in, they placed me in a corner room with round window. I was disappointed. noisy fans in hall way, Fan in bath room not working. Carpet old. It was on 4th floor. I booked more than a month in advanced. If the upper floors are nicer, why was I not put there - 10000 points and Gold member! Much nicer hotels in the city than this one. Needs a lot of work. This hotel is only ok, but not what its claimed to be.
September 1, 2014
Rated 4 out of 5 by Tommyo99 Great experience
Super staff. Very friendly and warm. Hotel is very well situated. Overall experience very good!!.
September 10, 2014
Rated 1 out of 5 by dbarrett terrible experience
Kimberly, I stay at your hotel 2-3 times a year under a Memorial University contract. I have 8 other trainers that do the same.
This was a very strange and lousy experience.
1. we had a confirmation number but I did not have a reservation on arrival. #390599
2. I was given room 221 - really? That fan in the hall is so loud? why would you give room to someone when so many rooms were available?
1. water in the iron
2. water in the coffee maker
3. no waste basket in the washroom (I found it in the room)
All very strange. Not like the Sheritan
September 4, 2014
Rated 1 out of 5 by GeorgeStreet50 very disappointing and overpriced
First of all there is no fridge. Secondly the shower curtain was absolutely stinking ROTTEN. We had two adults and three towels and one bath robe. I requested they fix this. They did change the shower curtain the next day but still only one bath robe and three towels. It rains there....you need to keep warming up! So one of us had to dry off with a wet towel.And being the wife; he had to suffer without a robe.
I have stayed in many hotels; for the money...it was very disappointing!
The one good this is that it is walkable distance to George street if you are in good physical condition!
September 2, 2014
Rated 5 out of 5 by albytheaardvark staff
Very friendly and welcoming staff - even checking in at 1:30am!!
September 6, 2014
Rated 4 out of 5 by Vern22 Great hotel, marvellous room , very odd Marketing
Had a great stay, wonderful room with a view of the narrows! Only marrred by your offer a couple of days prior to arriving of an upgrade to a club room for $5.00 per night or a Jr Suite for $45. I replied promptly that we'd go for the club class, obviously. We Get a curt response back, promptly that there were no rooms available. So why offer? Then when I questioned it at check in the girl very politely replied that, "Oh no problem, I can get you the club class service from your forth floor room for an additional $60 per night." -NOT! Just leaves a very sour taste to be offered a deal and then have it taken away.
August 26, 2014