Rated 5 out of 5 by supatight80 good airport hotel choice
Upgraded to Jr. Suite which is adequate for 1pax and a layover. Excellent property choice to redeem starpoints as is now cat2 property.
Staffs here are very welcoming and friendly. Truly Canadian hospitality at its best.
May 14, 2015
Rated 5 out of 5 by Henriette Good clean hotel
The restaurant was a little pricesy
Room was nice and clean.
May 8, 2015
Rated 5 out of 5 by kitty03 Very good, close to airport
I will stay here again. Very good quality of linens and very clean. Staff were very helpful & friendly. Easy access to the skytrain which made trips into Vancouver a breeze. Pet was welcomed with its own bed and bowls in the room. Often when travelling with a pet you get a shabby room but not at the Sheraton.
March 28, 2015
Rated 4 out of 5 by mickey3 comfortable room with friendly staff.
Our stay at the Sheraton Vancouver Airport this past weekend was for a sport tournament, and was not only in a great location, but was very comfortable. The meals we had at Harold's surpassed my expectations. Any time we called the desk for either an item or room service, our needs were promptly met. A note to the management that All staff throughout the hotel were very friendly, would smile and say hello. I have not experienced that kind of service in a long time!! Loved the short walk to Minoru park, definitely worth it.
March 16, 2015
Rated 4 out of 5 by dpax16 relaxign quiet retreat
Even though the Hotel is in a fairly busy part of the city it manages to be relaxing and quiet. Great after a hectic day of meetings or running around.
The fitness room is much better than what you expect from a hotel.
Heated pool was a nice touch too
January 23, 2015
Rated 5 out of 5 by Chris139 Great Customer Service
It was mid January and after working out in the fitness center, I decided to soak in the hot tub outside. When I got in, I realized that "hot" was an exaggeration and that it was real a luke warm tub. On my way back through the lobby to the hotel, Isabelle was working the reception desk and commented to me that I was finished very quickly. I told her about the temperature of the hot tub and she said she would make sure it was taken care of. I used the hot tub two days later and it was indeed hot this time. Isabelle was observant enough to notice that I hadn't been out very long and cared enough to inquire as to why. She then made a point to correct the problem. This is a example of great customer service and just plain caring about your guests.
January 22, 2015
Rated 4 out of 5 by RestlessDaphne Good service
Found the hotel service was very good and accommodating to guests 's needs
December 6, 2014
Rated 5 out of 5 by GratefulHotelGuest Thank you for such understanding staff!
I was going to write a review on my last day of an almost 2 month stay but decided to write it today instead because of how wonderful your staff were.
I had returned to my room after a long day and I had left the lights off in my room for energy conservation. When I went to turn on the bedside lamp, the blanket from the bed must have grazed my foot. I jumped back, screamed and knocked over the bedside lamp shattering it to pieces. Not only did the cleaning staff rush to my room to see if I was ok, they cleaned up the glass and were very nice. When I brought the lamp down to the lobby later, I was feeling really bad about the situation and I started to cry. When I got back to the room, your staff called me and assured me that everything would be fine and that there would be no charge for the lamp since it was an accident. All staff I spoke to were very understanding and also said they were happy I was ok. Thank you so much! I was so worried and your staff were very reassuring and I am so thankful.
December 1, 2014