Rated 5 out of 5 by FLCheesHead Always Great
This hotel is consistently good. The staff is very friendly, it is close to anything you could want while you visit the Milwaukee area and the rooms are comfortable.
I stayed here while sick beyond belief - and room service was a savior.
I have needed help from the inside sale/reservation team - and they bent over backwards.
I needed a last minute room for a non-SPG member and they immediately notified me when a room just opened up and were a tremendous help.
This is my favorite Sheraton in the SPG chain. And Brookfield is a great town to visit if you are coming to the Milwaukee area.
August 20, 2012
Rated 5 out of 5 by sandy43 best value for your money
we stay at sheraton when we go to potawatami.we usually stay on saturdays,breakfast is included,we eat around 10.well this time we stayed on sunday,went to eat at 10,buffet was closed.this is one of the reasons we love the sheraton,free breakfast and free parking,well we didnt get our free breakfast.we were not informed that the buffet closes at 9;30.i know we will be back because everything is excellent at the sheraton,but the front desk should of told us it closes at 9;30
April 2, 2013
Rated 2 out of 5 by Dalia475 Customer Service Lacking
I booked a room with Club lounge access. I get there 5 minutes before closing and I had the attendant tell me that I am too late. I ask her for a muffin. She tells me no and proceeds to put plastic wrap on the leftover muffins as I watch.
I go down to the restaurant for breakfast buffet. It was the most disgusting breakfast I have ever had. I was seated, went over to the buffet. The entire table was filthy. Watery powdered eggs, burned bacon, soggy waffles. It was horrible. It took the waitstaff over 15 minutes to offer me a hot beverage.
I will never EVER visit again. As a SPG gold member, I would rather stay at a non-affiliated chain than stay here again.
March 2, 2014
Rated 5 out of 5 by SJ79 This hotel has great staff & is easy to find!
I travel to the Brookfield area several times a month for work. I had stayed at other comprable hotels in the area but I only stay here now. Why? Because the people are great.
They greet me by name when I walk in the front door. Check in is always a breeze. Rooms are good-nothing over the top but always clean and with a comfy bed.
I usually make it to the club lounge during my stays too. The staff there makes you feel at home when travelling.
From booking to checking out, everyone is top-notch!
April 11, 2012
Rated 5 out of 5 by Happy2012 First Stay
This was our first stay and we could not be more pleased. Very comfortable bed, nice pillows, modern furnishings, Starbucks coffee in the room. Excellent dining and a mall is located across the parking lot. Excellent all the way around.
April 28, 2012
Rated 5 out of 5 by Manju Great hotel
My husband told me that this hotel had bad reviews but it was the only place available. I was very apprehensive but once we got here I was pleasantly surprised and please. The rooms are awesome, clean and comfortable and the rates are very low. Very happy!!
May 18, 2012
Rated 5 out of 5 by RichS Brookfield Sheraton
Friendly effcient staff in all departments
April 16, 2012
Rated 2 out of 5 by Jam73 Not the best experience
I stayed at this hotel for 4 nights. The second night I got back to the hotel, my door was unlocked and cracked open due to the lock being flipped out. I went in my room and the window was also cracked open. It was 10 degrees out and snowing so the cold and snow was blowing in the room. I assumed housekeeping forgot to close the door and window after cleaning. I called the desk to let them know that this happened and was told they would leave a note. The last two days of my stay when I would turn the water on the shower, it would have a little bit of a yellow tint until I let the water run for a while.
January 21, 2014