Rated 4 out of 5 by Brad1000000 Nice older suburban hotel
This property is a large meeting-oriented property on the west side of the city in a fairly nice suburban location. If you have high expectations,they will not be met; but my expectations for an older hotel were exceeded--especially by friendly customer service at the front desk and in the restaurant. The rooms are standard; the club lounge is a converted room with poor food selection -- not worth paying more for, that's for sure. If you get a competitive rate, there's nothing bad about staying here and it beats paying $20 for parking at the downtown properties.
November 18, 2013
Rated 5 out of 5 by FLCheesHead Always Great
This hotel is consistently good. The staff is very friendly, it is close to anything you could want while you visit the Milwaukee area and the rooms are comfortable.
I stayed here while sick beyond belief - and room service was a savior.
I have needed help from the inside sale/reservation team - and they bent over backwards.
I needed a last minute room for a non-SPG member and they immediately notified me when a room just opened up and were a tremendous help.
This is my favorite Sheraton in the SPG chain. And Brookfield is a great town to visit if you are coming to the Milwaukee area.
August 20, 2012
Rated 3 out of 5 by ANMI Not an optimal Sheraton
Very thin-walled rooms (third floor, did not seem to be the same on the first floor) where you wake up to the sound of someone doing his morning bathroom routine. At night you will enjoy the sound of other peoples tv watching or conversations.
The rooms are very cold during this time of year, and it's not even that cold outside.
The internet service is very up and down (works 30 minutes, complete stop for a while - works for a while but this time slow - complete stop etc.) which makes it hard to get any work done in your room.
The breakfast buffet is not great. Scrambled eggs is just a huge pile of eggs whisked together.
The hotel is undergoing remodeling - or at least getting new carpet - and I hope that will solve some of the issues.
October 30, 2013
Rated 5 out of 5 by SJ79 This hotel has great staff & is easy to find!
I travel to the Brookfield area several times a month for work. I had stayed at other comprable hotels in the area but I only stay here now. Why? Because the people are great.
They greet me by name when I walk in the front door. Check in is always a breeze. Rooms are good-nothing over the top but always clean and with a comfy bed.
I usually make it to the club lounge during my stays too. The staff there makes you feel at home when travelling.
From booking to checking out, everyone is top-notch!
April 11, 2012
Rated 5 out of 5 by sandy43 best value for your money
we stay at sheraton when we go to potawatami.we usually stay on saturdays,breakfast is included,we eat around 10.well this time we stayed on sunday,went to eat at 10,buffet was closed.this is one of the reasons we love the sheraton,free breakfast and free parking,well we didnt get our free breakfast.we were not informed that the buffet closes at 9;30.i know we will be back because everything is excellent at the sheraton,but the front desk should of told us it closes at 9;30
April 2, 2013
Rated 5 out of 5 by HoustonTraveler Consistently Great
Over the past several years I have stayed at this hotel. Usually my stays are anywhere from four to ten nights each time. I love this hotel. I travel from Houston, Texas to visit friends and family often that live in the area.
The people are not only professional, but they are gtenuinely friendly and hospitable. This ranges from the front desk staff, to housekeeping, to the food and beverage staff, the maintenance staff, and to anyone else that's around and about. I have never had one instance where I haven't felt like anything less than family. If I ever need anything during my stay there, it's always taken care of and it's taken care of quickly.
The property itself is well taken care of and loks great. The building has been around for a while, but you really can't tell and it sits really nice within the area it occupies. The rooms are really clean and the noises are really quiet if not non-existent. I also have to say that the rooms are a great size. A lot of the newr hotels are shrinking their room size a bit. These room s are not only clean, they're spacious.
The location is great. It's right next to the interstate, a nice mall, and in a safe area that has a lot of great places to eat with easy access to the drug stores, grocery stores, gas staions, and anything else that you may need. I travel all over while I'm there (Miller Park, downtown, to museums, the lake-front, day trips to Chicago, etc.). The location is great because they are all easy to get to.
This hotel is great and I love staying there while I'm in Milwaukee or need to do something in the area. It hands-down beats anything else in the area and you won't find better people.
April 12, 2012
Rated 5 out of 5 by Happy2012 First Stay
This was our first stay and we could not be more pleased. Very comfortable bed, nice pillows, modern furnishings, Starbucks coffee in the room. Excellent dining and a mall is located across the parking lot. Excellent all the way around.
April 28, 2012
Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013