Rated 5 out of 5 by chante814 Great Customer Service
I'm very pleased with the customer service.I was very pleased with the size of the room.I enjoyed the pool with my children. I would recommend this hotel to everyone. i stayed at the Sheraton in New York. I have nothing but good things too say about this hotel.Everyone that work at the hotel were very polite.
May 20, 2014
Rated 4 out of 5 by 3Sisters good hotel, great safe area just outside city
Came to milwaukee to see a play, every city hotel was booked. found this sheraton with great rates and only 15 mins from town. Highly recommended and would stay again.
May 19, 2014
Rated 4 out of 5 by Nan1947 Brookfield Review
Every thing was fine except NO REFRIGERATOR. You really need to put them in.
May 18, 2014
Rated 4 out of 5 by willis03 Cleanliness of Room and reservations
Woman's hair in bathroom sink upon my arrival. Had to make several attempts with front desk personnel to make future reservations. I conduct business meetings several times a year using your facilities and as always, your staff was very helpful.
May 16, 2014
Rated 5 out of 5 by Nelligan Handicapped accessible rooms are excellent
We stay here 3-4 times a year due to doctor appointments in the area. My husband is in a wheelchair and we really like the handicapped rooms here. Roomy and comfortable and easy accessibility. Handy to restaurants and to Froedtert.
May 7, 2014
Rated 3 out of 5 by Teacher321 Billing problem
The accommodations were adequate and generally quite comfortable. The staff was friendly. However, the length of time it took to check in and to get receipts seemed unreasonably long. More importantly, two rooms were billed to the wrong credit card. Trying to straighten it out was burdensome, requiring 3 phone calls and quite a bit of my time.
Overall, an average experience.
April 29, 2014
Rated 5 out of 5 by RaMa1 Excellent renovation
04/21/14 Just had a recent stay for an overnight because of a wedding in the Milwaukee area. Staff has always been very pleasant and helpful during our previous stays along with this one as well. We wanted to mention however, that the recent renovation of the facility was done very well. We had a very comfortable room with pleasant surroundings. Enjoyed our small plates and breakfast from the Alfiere bar/dining area. Keep up the good work! We will be seeing you again for sure!
April 21, 2014
Rated 4 out of 5 by jase52476 Good time at Midwest Gaming Classic
It's my 3rd time coming to Midwest Gaming Classic, this year was a lot of fun. The room is fairly decent and comfortable. The only complaints that I have are the draft beers are the bar a too expensive, and the Internet is very slow (does not seem to have the capacity to support a full hotel).
April 14, 2014
Rated 4 out of 5 by Pondus99 This hotel has responsive staff
The hotel has nice, well-equipped rooms. The staff is very responsive. The hotel also have good training facilities with a pool, a running room and a seperate room for workouts.
April 14, 2014
Rated 3 out of 5 by David42358 Loud offensive customers and beer and trash in the elevator
I have stayed at this hotel every month for the past three years. My April 2014 stay was awful. My first night I had a poor night sleep due to partying in the room next to me: the adjoining doors let a lot of the noise through. The people in the next room were loud and used profanity ad nauseam. The next morning I explained the problem to the front desk and they assured me that these people were checking out. That night the same people in the same room were at it again. I had to call the front desk twice before they were able to get these people to quite down. I headed down to check out early Sunday morning and the elevator was full of beer and trash to the point that it was not usable.
April 8, 2014
Rated 3 out of 5 by Coach22 Need More chairs, couches, in Halls
Hotel is huge in maze format, need to put chairs in halls for handicaped, who can walk, to rest . Walking from bar, breakfast site, pool, etc. halls have no seats??? only by front dest and few here and there. I STRUGGLED walking on my stay, I am permanately disabled, complete hip replacememt, diabetes, arthritis, and few other, but can walk, short distances, then rest. Hope you improve this, thanks .
April 8, 2014
Rated 3 out of 5 by nicearea Pet friendly
We mainly stay there because it is pet friendly, and the location has a lot of areas to walk our dog. The room itself was small. We have had other rooms in the past with a sliding door to the pool area and that was much roomier. My husband went to the breakfast buffet around 9:30. Not a good idea, maybe it was too late. The bacon was shriveled and greasy, eggs dry. And it cost $11!
March 31, 2014
Rated 5 out of 5 by oliver75 Great experience!
We came into town for the NCAA basketball tournament. We booked using the NCAA package this hotel offered. Check in person was so nice. Gave us our drink tickets, told us about the breakfast and printed us some maps for directions. The restaurant people were great also. The buffet was very good and it was a bonus to have it included in our package. The room was nice and clean. Pool area was simple but our kids enjoyed it. Great location by the mall and close to downtown.
March 24, 2014
Rated 2 out of 5 by ashake00 Doesnt live up to expectations
The first night we were forced to change rooms due to a faulty lock on the adjoining room door. We were downgraded rooms instead of upgraded. When we moved we left a charger in the room, we called housekeeping for 2 days and they never responded until we went to the front desk to ask for it. Children were allowed to mess around on the cardio equipment and when it was reported nothing was done. Families were allowed to have a pizza party in the business center which made it difficult for anyone to use. If I have a choice Ill never again choose to stay here.
March 23, 2014
Rated 2 out of 5 by Dalia475 Customer Service Lacking
I booked a room with Club lounge access. I get there 5 minutes before closing and I had the attendant tell me that I am too late. I ask her for a muffin. She tells me no and proceeds to put plastic wrap on the leftover muffins as I watch.
I go down to the restaurant for breakfast buffet. It was the most disgusting breakfast I have ever had. I was seated, went over to the buffet. The entire table was filthy. Watery powdered eggs, burned bacon, soggy waffles. It was horrible. It took the waitstaff over 15 minutes to offer me a hot beverage.
I will never EVER visit again. As a SPG gold member, I would rather stay at a non-affiliated chain than stay here again.
March 2, 2014
Rated 3 out of 5 by ADPcoach disappointing service when I called
I called after receiving my bill. I have been staying at this hotel every month for 2 nights for the last 5 months. For the last 2 months I have had 2 rooms, one for an employee of mine. When I received my bills this time I was charged for bottled water, which has never happened before. It is a nominal charge, but I wanted to let the hotel know I was a preferred Starwood member and that this was completely overlooked. I called the hotel and was greeted by an annoyed woman who put me on hold for over 5 minutes and then I was disconnected. There are plenty of other hotels in this area and when i come back next month, I will consider staying elsewhere.
February 7, 2014
Rated 4 out of 5 by AttorneyTim Great Location
Great location by interstate and mall...lots of places to eat nearby...upscale area...staff was great with our puppy...and Spotted Cow beer in the bar...nice Sheraton
January 30, 2014
Rated 2 out of 5 by Jam73 Not the best experience
I stayed at this hotel for 4 nights. The second night I got back to the hotel, my door was unlocked and cracked open due to the lock being flipped out. I went in my room and the window was also cracked open. It was 10 degrees out and snowing so the cold and snow was blowing in the room. I assumed housekeeping forgot to close the door and window after cleaning. I called the desk to let them know that this happened and was told they would leave a note. The last two days of my stay when I would turn the water on the shower, it would have a little bit of a yellow tint until I let the water run for a while.
January 21, 2014
Rated 4 out of 5 by Brad1000000 Nice older suburban hotel
This property is a large meeting-oriented property on the west side of the city in a fairly nice suburban location. If you have high expectations,they will not be met; but my expectations for an older hotel were exceeded--especially by friendly customer service at the front desk and in the restaurant. The rooms are standard; the club lounge is a converted room with poor food selection -- not worth paying more for, that's for sure. If you get a competitive rate, there's nothing bad about staying here and it beats paying $20 for parking at the downtown properties.
November 18, 2013
Rated 3 out of 5 by ANMI Not an optimal Sheraton
Very thin-walled rooms (third floor, did not seem to be the same on the first floor) where you wake up to the sound of someone doing his morning bathroom routine. At night you will enjoy the sound of other peoples tv watching or conversations.
The rooms are very cold during this time of year, and it's not even that cold outside.
The internet service is very up and down (works 30 minutes, complete stop for a while - works for a while but this time slow - complete stop etc.) which makes it hard to get any work done in your room.
The breakfast buffet is not great. Scrambled eggs is just a huge pile of eggs whisked together.
The hotel is undergoing remodeling - or at least getting new carpet - and I hope that will solve some of the issues.
October 30, 2013
Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013
Rated 1 out of 5 by MattB23 Hotel is below expectations
This hotel was like an old hospital converted and although the meeting space and other things in the hotel were clean, our room was seemed out of date and was not well maintained. When I mentioned to the front desk that we had bugs crawling in the room they just said Sorry and kept working on other things. I definitely will not be returning to this property.
July 16, 2013
Rated 4 out of 5 by MKE33 First Time at Brookfield Sheraton
The rooms where nice and clean overall. I enjoyed seeing the nice white linens vs. other dirty comforters at other hotels. The bar staff were pleasant, as well as the front desk during check-in.
A few items for improvement:
We tried calling down for room service (we attempted to use the preset speed-dial on the phone, as well as the number in the directory) on the first morning of our stay on and off for almost an hour and half while we were getting ready. Not once did anyone pick up. We ended up just heading out for breakfast.
As we were departing on Sunday, it took us about 20 minutes just to be able to get on the elevator. Being we were on the 6th floor, and had brought along 2 coolers, the stairs were not an option. Once we finally were able to get on the elevator, we found out what the hold up was. Apparently, the housekeeping staff also use the two elevators to move about from floor to floor. I was very surprised to see there is not a service elevator on property. Definite oversight.
Overall, our stay was nice, and we would stay again. We will just plan on going out for breakfast, and leaving the coolers in the truck, so we can take the stairs.
May 29, 2013
Rated 2 out of 5 by tsimmons2368 Poor Service
The first full day we were at the hotel, we ordered room service for lunch (two sandwiches and a salad). We waited over 90 minutes and then when the order arrived, the salad was replaced with a wrap. We took the green option, so the final day we were there, I called guest services to have two cups, two tea bags and 4 sweeteners brought up to the room. It took them over an hour to finally bring it up and it was only after I called to complain that we received it.
May 6, 2013
Rated 3 out of 5 by Clearwater62 Some positives, some negatives
+ Friendly, helpful staff
+ Convenient location
+ Comfortable bed and pillows
+ Comfortable room temps
- Bathroom very small for one person (forget two people trying to get ready at the same time!)
- Hallways, stairs, elevators are long in the tooth - but worse - not cleaned recently (or poorly cleaned)
April 3, 2013
Rated 5 out of 5 by sandy43 best value for your money
we stay at sheraton when we go to potawatami.we usually stay on saturdays,breakfast is included,we eat around 10.well this time we stayed on sunday,went to eat at 10,buffet was closed.this is one of the reasons we love the sheraton,free breakfast and free parking,well we didnt get our free breakfast.we were not informed that the buffet closes at 9;30.i know we will be back because everything is excellent at the sheraton,but the front desk should of told us it closes at 9;30
April 2, 2013
Rated 1 out of 5 by Jebber 2nd time there and will never be back
Extremely rude bartender, room was rundown, requested housekeeping and didn't get it.
February 25, 2013
Rated 5 out of 5 by FLCheesHead Always Great
This hotel is consistently good. The staff is very friendly, it is close to anything you could want while you visit the Milwaukee area and the rooms are comfortable.
I stayed here while sick beyond belief - and room service was a savior.
I have needed help from the inside sale/reservation team - and they bent over backwards.
I needed a last minute room for a non-SPG member and they immediately notified me when a room just opened up and were a tremendous help.
This is my favorite Sheraton in the SPG chain. And Brookfield is a great town to visit if you are coming to the Milwaukee area.
August 20, 2012
Rated 2 out of 5 by ChristyH7 Thought it had improved...
We stayed at the Sheraton Brookfield last weekend, because it was the only SPG hotel available that weekend. Upon check in, we were given a room in the Milwaukee section, which was an upgrade from our stay last year. Nicer, newer, much more well kept room. We were also given access to the club level although we were one floor down, as we are gold members. We arrived late and thought we would take the kids to the pool. The pools were extemely crowded and appeared to have some sort of junior high boys birthday party going on. There were about 15 rowdy boys eating pizza and making a complete mess in the pool area. They also made us feel uncomfortable as if we were ruining their party. I was very surprised that the hotel would allow this in a "business" hotel. We went out and returned hours later in the evening, the party was still going on, and the pool area was trashed. The next day staff had come to put out towels on the chairs and open the pool. The trash still remained all over the tables, pizza boxes and such. It was gross. We never used the pool.
In the club room there were only 2 tables and a TV with a coffee table. We attempted to eat breakfast, but two families had camped out on the tables, for an extremely long time and there was no where to sit. The breakfast display was nice, but at 8:00 most of it was gone. A very non-friendly staff member came in to restock some of the items, but only refilled cereal and water. It would have been a nice breakfast if it had been properly manned. Sending someone in at 8:40 when it closes as 9 seemed silly, as it would have been nice to be restocked sooner. Luckily I paid for this hotel in points. I hope there is a better SPG choice in Milwaukee as we go there often. I will try to make my reservations sooner.
June 28, 2012
Rated 5 out of 5 by Manju Great hotel
My husband told me that this hotel had bad reviews but it was the only place available. I was very apprehensive but once we got here I was pleasantly surprised and please. The rooms are awesome, clean and comfortable and the rates are very low. Very happy!!
May 18, 2012