Rated 4 out of 5 by gray25 sheraton milwaukee
Nicely remodeled Sheraton and the bed is really comfortable. It surprises me that there does not seem to be any carpet cleaning while you are staying there.
I understand efficiency but vacuuming the carpet especially in a newly remodeled hotel would seem a small price to pay to reflect the care shown for the guest and cleanliness.
July 18, 2014
Rated 3 out of 5 by ajakoma Club Floor was just short of awful
I have found Sheraton Club floors to be extremely convenient and beneficial...until I stayed at the Milwaukee Brookfield hotel. The food was awful. the selection lethargic. I can find better selections for breakfast at discount hotel.Coffee and hot water were only available during breakfast hours. The door was locked when I went for water. I was sorely disappointed that I paid an extra $30 each night. I will remember to never do that again! I was just at a Sheraton in Baltimore the week prior that was marvelous
June 24, 2014
Rated 3 out of 5 by Lisa53 Clean and comfortable.
The hotel was very nice. It was close to the highway and easy to get to.
July 23, 2014
Rated 5 out of 5 by Hankkahn Nice spacious room
Our king room was spacious with a pullout double sleeper. Bead and pillows are very comfortable. I did find Brookfield wing hallways dark though otherwise hotel was great.
July 21, 2014
Rated 2 out of 5 by orsc terrible cancellation policy
Had to cancel a room wless than 24 hours because of an emergency. still charging for one night. Other hotel chains do not have this policy.
Have cancelled all futrue reservations at thsi hotel. will never stay there again unless directed by my company.
February 9, 2012
Rated 3 out of 5 by suziwho clean room/cramped quarters
I booked the room with SPG points and received marginal service. Supposed to have Starbucks coffee in room - had to ask guest services for it first day and the second day the cleaning attendant said "no, only Folgers." Room was supposed to have a sweet sleeper bed - it did not and given the size of the room I don't know how that would have been possible anyway so the children slept on the floor. The gym however, was inviting and the pool water was clear.
July 1, 2014
Rated 5 out of 5 by Skud Training Visit
I stayed with you on a business trip.
Staff was friendly, attentive and helpful.
July 20, 2014
Rated 4 out of 5 by Suellyn Miss
Quiet and slept well. Ideal for business meetings.
July 17, 2014
Rated 3 out of 5 by Kelli21 Sink broken, light burnt out in bathroom
For $250.00 a night this hotel was not worth it. The bathroom light was burnt out, and the sink stopped was broke. I had to take time out of my schedule to report this to front desk and when I checked out two days later these still had not been fixed/repaired. Again, for the amount of money spent per night and no free breakfast included thought that was not right. Not impressed at all!! Would never stay at a Sheraton hotel again. !!!
June 23, 2014
Rated 3 out of 5 by cb2014 Not Bad
I was a little dissappointed in this stay, the floor we stayed on was very noisy most of the short time we were there. We also typically get club level access, we did not get that this time (nor the last time). Not available for our level of SPG. Considering other options next time.
July 7, 2014
Rated 4 out of 5 by JRW0121 Business trip stay
Room was VERY quiet and comfortable.
Great fitness center!
Walking distance to mall & restaurants
July 11, 2014
Rated 5 out of 5 by Nick1234ABC July 4th Weekend
The 4th of July weekend could not have gone better. My family and I had a great time by the pool and all the staff at the Brookfield Sheraton were super delightful. We really didn't want to leave.
July 7, 2014
Rated 4 out of 5 by IrisM This hotel is great.
This is in close proximity to one of our business offices. The staff is very friendly and the rooms are newly updated which is nice. Overall good experience.
July 8, 2014
Rated 5 out of 5 by bytom excellent location
check in was easy.Lynn at front desk was very helpful and friendly. When iI went back to front desk with questions all of the staff were kind and always smiling.The room were comfortable. I am hard of hearing and the staff wasn't annoyed in taking time to understand and explain sometimes twice.
June 30, 2014
Rated 1 out of 5 by Jebber 2nd time there and will never be back
Extremely rude bartender, room was rundown, requested housekeeping and didn't get it.
February 25, 2013
Rated 2 out of 5 by SB100 Hotel needs some TLC...
This hotel has a friendly and professional staff but the physical facility is extremely shop worn and in need of renovation. Carpets are dirty and thread bare. TV in the room did not work and required an engineer to assit. Bedding is polyester.i would rather pay a little more and stay somewhere that is updated and clean.
June 27, 2014
Rated 5 out of 5 by TeamM Staff
Your front office manager, Ashley was one of the best I have ever experienced! With a large group coming in and MANY changes made, she was AMAZING at getting/keeping everything organized. I travel often and own multiple business's and I would love to have her on any of my staff/teams!! The only issue we had was breakfast buffet starting at 7 and our/ARCA's WHOLE group had to be at the track by 7, so wish it would have started even by 6:30!
June 9, 2014
Rated 5 out of 5 by Steven357 Sheraton Milwaukee Brookfield
Very nice hotel. Located within walking distance of a mall and many restaurants, plus there is a Fresh Market near by as well.
I only had breakfast at the SMBH but it was always excellent. Top notch reception and wait staff.
The room was great. Quiet, comfortable, and a better than average shower.
By far the perfect place to stay for business, travel, or vacation. I highly recommend the Sheraton Milwaukee Brookfield.
June 13, 2014
Rated 5 out of 5 by Bankdivia Very Comfortable
Bed was very comfortable, pillows and bedding were great.
July 7, 2014
Rated 5 out of 5 by luvsil58 Nice location
Pleasant staff at check-in & updated rooms -clean and refreshing . A nice outdoor pool area. .Also walking distance to shopping & variety of restaurants.
June 30, 2014
Rated 5 out of 5 by Ole59 Great location & convenient
Great stay again - have been staying at this property for our Milwaukee visits for over 5 years - and have always been treated very well!! Thanks!
June 30, 2014
Rated 1 out of 5 by arous75 Bathroom Issue
Please see comment below.
June 29, 2014
Rated 4 out of 5 by Blues2014 Nice hotel
Nice clean, comfortable hotel room. Would like to have a small refrigerator in the room. Location is ok except for all the construction work going on....our next stay in Milwaukee will plan to stay south maybe more around the airport.
June 18, 2014
Rated 4 out of 5 by TomJW One problem but it was resolved
Although the room was beginning to show a measure of use, it was clean and the bed was fairly comfortable considering it wasn't my own bed. I brought a pillow from home, but found the down pillow that was provided was more comfortable. The throw blanket under the comforter actually had me looking it up on the internet to find a similar one for purchase. The hotel encouraged us to go "green" by putting out a sign on the door that deferred room cleaning the next day. This was rewarded with a $5.00 certificate under the door that could be used in their restaurant or hotel during your stay. I thought that was a great idea and took advantage of it. We ate at Flemings Steak House down the street when we first arrived, but found the food at the hotel's restaurant much better and at less cost. The only problem we had was upon check-in. We were part of a large convention and I know of several people, myself included, who had rooms "cancelled" inexplicably. I was told I must have called to cancel, which wasn't true, but they did reinstate the original reservation. I personally think they overbooked with the belief many would cancel, but that made it awkward when we arrived looking for our room. This proved to be the only minor hick-up, but it was quickly resolved. I only hope that was the case with others who faced the same problem.
June 24, 2014
Rated 4 out of 5 by ABVCFF Lost and found not responsive
I left my travel alarm clock in the bathroom of my room. I called the housekeeping department to ask if they had found it but have not had a response. Sheraton staff are usually responsive but not so far in this case.
June 11, 2014
Rated 4 out of 5 by jacob02 great stay as usual
very enjoyable stay - will return again
June 15, 2014
Rated 5 out of 5 by chante814 Great Customer Service
I'm very pleased with the customer service.I was very pleased with the size of the room.I enjoyed the pool with my children. I would recommend this hotel to everyone. i stayed at the Sheraton in New York. I have nothing but good things too say about this hotel.Everyone that work at the hotel were very polite.
May 20, 2014
Rated 4 out of 5 by royn Hotel bar was very friendly
I was at a real estate conference,coming from Florida.
staff was very helpful and courteous
June 10, 2014
Rated 3 out of 5 by Teacher321 Billing problem
The accommodations were adequate and generally quite comfortable. The staff was friendly. However, the length of time it took to check in and to get receipts seemed unreasonably long. More importantly, two rooms were billed to the wrong credit card. Trying to straighten it out was burdensome, requiring 3 phone calls and quite a bit of my time.
Overall, an average experience.
April 29, 2014
Rated 5 out of 5 by DanP Great Hotel
This was a great experience. Check-in was fast and friendly, the rooms have been updated and are very clean and comfortable. Right next door to a beautiful shopping mall. Would definitely stay here again.
May 30, 2014