Rated 5 out of 5 by Jjwhite12 Great amenities
We had a great stay! There was a little confusion upon check in, which caused some billing questions upon check out, but overall, our stay was great! Our kids loved the pools, we all enjoyed the in-room dining and I loved the fitness facility!
August 25, 2015
Rated 2 out of 5 by Forever1 Needs a lot of improvement
First of all it was a nightmare to check in. Staff was not knowledgeable. No refrigerator or microwave in the room. Outlet in bathroom did not work. Would not recommend this hotel to anyone.
August 6, 2015
Rated 3 out of 5 by VM2015 common areas
Needs updating, common area seating areas didn't appear to have daily cleaning, glass doors needed cleaning. Rooms were clean and well maintained. Restaurant service was slow and too pricey for the food offered. I would recommend with reservation.
July 27, 2015
Rated 3 out of 5 by Masuo Poor SPG Platinum recognition
Arrived for a one night stay on a Friday. Upon arrival at the front desk, I verified that the property was still selling suites via the SPG app however I was not upgraded. In addition to not receiving the suite I was not even assigned a Club Level floor. This was brought the attention of management and their only resolution was to program my non Club Level room key for access to the Club....which required a lengthy walk.
Next time I'm in Milwaukee, I will return to my preferred SPG location; the Four Points in Brown Deer.
July 23, 2015
Rated 1 out of 5 by SMBSMB Bad room service experience
I am really disappointed in this hotel. Room service made a mistake on my bill one night and theyJul refused to fix it. They initially agreed to fix it when I called about it but have since refused. The error was on the person who took the order. I am not asking for the entire thing to be taken off. I just want the overcharge taken off and they won't do it. It was their error and it's just ridiculous that they won't fix it. Too many choices out there to put up with that so I will stay elsewhere when I am in the market, which is quite often.
July 20, 2015
Rated 2 out of 5 by MOMO1961 MR. MOHAN
HOTEL NEEDS A FACELIFT. ROOMS ARE OK. TRANSPORTATION IS EXCELLENT. AT BREAKFAST TIME 6/8/15 8AM I ORDERED AN OMLET AND I STILL DID NOT GET IT(06/12/15). THE WAITRESSES WERE HORRIBLE EVENTHOUGH I GAVE A GOOD TIP EVERY DAY. THE RECEPTIONIST WHO CHECKEDME OUT WAS RUDE AND SHE DEMANTED CHARGING TIP ON MY CC EVENTHOUGH I PAYED EVERY DAY.THE SHUTTLE DRIVERS WERE AMAZING.
June 12, 2015
Rated 2 out of 5 by Gee14 Front Desk Service
Front desk clerks not Friendly
May 12, 2015
Rated 3 out of 5 by Jodie101 Bathroom was not well taken care of
The bathroom was probably the biggest issue so I'll start there. One of the drinking glasses was visibly dirty and smelled strongly of cologne when picked up. The shower took several minutes to drain after finishing a shower. There was hair on the edge of the tub.
The restaurant staff was friendly; however, I was disappointed when I learned the restaurant closed at 11:30am on Sunday.
The front desk person who took care of my check-in was incredibly unfriendly. Didn't smile. Rolled her eyes at a guest Phone call.
April 27, 2015