Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013
Rated 5 out of 5 by oliver75 Great experience!
We came into town for the NCAA basketball tournament. We booked using the NCAA package this hotel offered. Check in person was so nice. Gave us our drink tickets, told us about the breakfast and printed us some maps for directions. The restaurant people were great also. The buffet was very good and it was a bonus to have it included in our package. The room was nice and clean. Pool area was simple but our kids enjoyed it. Great location by the mall and close to downtown.
March 24, 2014
Rated 1 out of 5 by notsatisfied111 Did not receive receipt
Was assured that I will be e-mailed a electronic receipt but did not receive it which caused major issues and will affect future business.
July 30, 2014
Rated 3 out of 5 by jh121 reservations
We made our reservations 3 months in advance to have adjoining rooms so our son, daughter-in-law, and grandkids would be close to us so we could help with babysitting. When we checked in we were going to be on different floors. We did get on the same floor but different wings.
August 18, 2014
Rated 5 out of 5 by Nelligan Handicapped accessible rooms are excellent
We stay here 3-4 times a year due to doctor appointments in the area. My husband is in a wheelchair and we really like the handicapped rooms here. Roomy and comfortable and easy accessibility. Handy to restaurants and to Froedtert.
May 7, 2014
Rated 4 out of 5 by RonWil Good convention Hotel
The meeting rooms were very good and convenient. My food was tastey and prepared very well. Elevators worked and handled the crowd very well.
August 18, 2014
Rated 3 out of 5 by Businesstravel48 A bad week at Sheraton
The rooms are dark. When I checked in my first room was still dirty and I had to request another room. I ordered room service and was over charged and it still has not been corrected even though the issue was report to the front desk.
August 15, 2014
Rated 3 out of 5 by Batlove Location is great...
I have stayed here maybe 8 times because of its proximity to the state fair, Miller Park, and other places. It is a weird complex with more than one building connected by breezeways. This time was bad though. They said they had my Platinum status on file, so I didn't ask about upgrades or club access, figuring it should be standard. Five minutes before the end of the evening lounge appetizers, I went to the club and couldn't get the hallway door open because they hadn't enabled my club access. So I went to the front desk, and they gave me access, but by then, the service was over. My mom went to make coffee in the morning, and all we had was decaf (what's the point)! She went to the club at breakfast, but there were no spoons, nothing left to eat, no more milk, kids everywhere with their parents shoving in the line, etc. Not even any more water bottles. Blah, just not a comfy stay.
August 10, 2014
Rated 2 out of 5 by Rascal58 No Refrig?
First of all, everything was clean and presentable in our room. However, we opened the cabinent only to find an empty space. No Refrifg! And the bathroom very small and if over 5' 10" the mirror is set too low. We were at club level and the entry door kept slamming...we were close to the door..nuisance all night...We had to get ice for our cooler and that was another trip...
August 10, 2014
Rated 4 out of 5 by gbetown Great place to stay but ------------
The breakfast offer with our deal was terrible, it ran from 6:30-900 we went at 8:00 and there was hardly any food and no hot food. At 8:15 asked the attendant for more hot food she responded well we only serve till 9:00, but said she would order up some at 9:40 left with a apple and had to eat breakfast at restaurant .
August 11, 2014
Rated 1 out of 5 by ChristyH7 Worst Service Terrible Club Lounge
SPG made a mistake and told us a room would sleep 4 when it clearly did not. We called down and it took nearly 2 hours to straighten out. We were told other rooms were available but they wouldn't give one to us "in case other people were coming to check in later." Finally SPG helped us get put into a room that would fit all of us. The next day the club lounge only had one employee who couldn't handle the crowd. They were out of coffee and food for over an hour. Not an enjoyable experience. If this hotel had a multimillion dollar remodel as it boasts, I'm not sure where the money was spent. There were cracked windows covered with tape on the fourth floor and new dressers with places for refrigerators but without refrigerators. So strange The staff does little to make people feel welcome or SPG members important. I stayed here only because of the fair and will not return.
August 7, 2014
Rated 4 out of 5 by AttorneyTim Great Location
Great location by interstate and mall...lots of places to eat nearby...upscale area...staff was great with our puppy...and Spotted Cow beer in the bar...nice Sheraton
January 30, 2014
Rated 3 out of 5 by jsjjsj Check in was confusing
1st room checked was still DIRTY at 4 so we had to go back down from the 3rd floor to the front desk & get re-assigned to the first floor....you'd THINK you would know what rooms were cleaned by a CODE provided by the cleaning staff when the room was ready to be re-assigned.
August 11, 2014
Rated 2 out of 5 by Heather312 Hotel was the worst run hotel I've ever been to
We got there at 10:30 PM and our 3 rooms weren't ready. Then 30 minutes later, one room was available so I had to take that room because my 3 year old needed to get some sleep. It wasn't the room I was supposed to get upgraded to; instead, my sister-n-law got it. Then the other two rooms weren't ready until midnight.
My husband and I didn't take a shower the next day because there were only washcloths and no big towels.
August 4, 2014
Rated 3 out of 5 by ADPcoach disappointing service when I called
I called after receiving my bill. I have been staying at this hotel every month for 2 nights for the last 5 months. For the last 2 months I have had 2 rooms, one for an employee of mine. When I received my bills this time I was charged for bottled water, which has never happened before. It is a nominal charge, but I wanted to let the hotel know I was a preferred Starwood member and that this was completely overlooked. I called the hotel and was greeted by an annoyed woman who put me on hold for over 5 minutes and then I was disconnected. There are plenty of other hotels in this area and when i come back next month, I will consider staying elsewhere.
February 7, 2014
Rated 4 out of 5 by Jaim Fine for Small Conference
You may not wish to publish this. Upon arrival I was greeted from the female attendant at the front desk as I waited with the comment as she typed on her keyboard, "come on over, I don't bite." From there she did answer my question and I left. I no longer saw her the rest of the stay and the other front desk clerks were quite accommodating. I found the gift shop attendant to be unfriendly as well, as well as not very helpful. It appears there may be a monopoly on the taxis and paid transportation availability opportunities thru the gift shop. We did enjoy the kind room attendants and when we asked to have toiletries delivered, they were given promptly. The grounds were clean and tidy as well as the rooms.
July 1, 2014
Rated 2 out of 5 by ChristyH7 Thought it had improved...
We stayed at the Sheraton Brookfield last weekend, because it was the only SPG hotel available that weekend. Upon check in, we were given a room in the Milwaukee section, which was an upgrade from our stay last year. Nicer, newer, much more well kept room. We were also given access to the club level although we were one floor down, as we are gold members. We arrived late and thought we would take the kids to the pool. The pools were extemely crowded and appeared to have some sort of junior high boys birthday party going on. There were about 15 rowdy boys eating pizza and making a complete mess in the pool area. They also made us feel uncomfortable as if we were ruining their party. I was very surprised that the hotel would allow this in a "business" hotel. We went out and returned hours later in the evening, the party was still going on, and the pool area was trashed. The next day staff had come to put out towels on the chairs and open the pool. The trash still remained all over the tables, pizza boxes and such. It was gross. We never used the pool.
In the club room there were only 2 tables and a TV with a coffee table. We attempted to eat breakfast, but two families had camped out on the tables, for an extremely long time and there was no where to sit. The breakfast display was nice, but at 8:00 most of it was gone. A very non-friendly staff member came in to restock some of the items, but only refilled cereal and water. It would have been a nice breakfast if it had been properly manned. Sending someone in at 8:40 when it closes as 9 seemed silly, as it would have been nice to be restocked sooner. Luckily I paid for this hotel in points. I hope there is a better SPG choice in Milwaukee as we go there often. I will try to make my reservations sooner.
June 28, 2012
Rated 4 out of 5 by PHLtrvlr Friendly, comfortable, convenient
While in town on business, I was stranded overnight in Milwaukee due to a few cancelled flights by the airline. With a major event happening downtown, all hotels were sold out so I had to stay here, close to my office. It was a quick in and out stay, but met my expectations as it has many times before. My only issue was that I had booked a special pre-paid rate which was supposed to come with a World Cup-themed gift at check-in however that was never mentioned to me (and I did not bring it up to the staff who checked me in). While the gift was clearly "while supplies last" I feel they should have acknowledged it since the room rate was higher than the standard rate... essentially paying a bit more for a chance to receive the gift.
July 6, 2014
Rated 1 out of 5 by FiveinFamily Expected More & room not what we had reserved
The room we thought we reserved was 2 dbl beds & a sleeper sofa to sleep 6. We were going to the State Fair, as one of our daughter's 4-H projects were selected. We had 5 down on the reservation. Grandma decided to come, as the room was for 6. Well low and behold the room only had 2 dbl beds & the white comforters were stained - disgusting! Got in the room & my husband went right back. Someone at the front desk said we had a roll away that we paid for - not true, when we checked in no one said anything about a roll away & we NEVER would have gotten a roll away in the first place. Husband called from front desk & I spoke to representative - RUDE as heck, put me on hold 20 minutes when asked for mgr. Hung up went to front desk, another 10 min wait for mgr. She was nice, said would call back and try and work something out - had someone else call back and said hotel full and only could give one roll away. Left one person without a bed. First only going to give free rollaway then took $40 off of bill and gave free roll away. However, still ruined the night, no one slept well except the daughter that ironically got the roll away! The mgr of housekeeping came and looked at the comforter that was stained and did apologize and get changed --- but really this is a SHERATON & you think 1st class, not at all. Not sure where the room we expected went, but we know it said sleeps 6, or we NEVER would have gotten it, as we had 5 to begin with & travel all the time. Will NEVER EVER go back here. We also paid more for room by the pool & the sliding patio door was not on a track - there was no track, so my husband had to physically lift the door to open/close.
August 10, 2014
Rated 4 out of 5 by ghc123 Wi State Fair
We stayed here because it was close to the state fair. The hotel was great and close to the Fair
August 4, 2014
Rated 3 out of 5 by Richmond40 Good Value
For the room rate, the hotel met my expectations. It is clean and staff is friendly. However, there are certain maintenance items that you may experience during your stay due to the age of the hotel. For example, a leaking sink or running toilet. One other note is that parking in front of the hotel is limited so you may need to park behind the hotel and then walk to the lobby to check-in which is my biggest complaint especially when there is inclement weather.
July 18, 2014
Rated 4 out of 5 by OCAero Brookfield Sheraton
The hotel has been recently remodeled and in a good location despite the large areas of road construction in the Milwaukee area. The television and cable were continuously not working but the staff seemed to be aware of it and responded accordingly. The bar left a little to be desired but there were many more options in the area outside of the hotel. Rooms were clean and remodeled and quiet.
July 20, 2014
Rated 4 out of 5 by Dave514 first time stay
Overall a good stay. Food was awesome, atmosphere is good, and conditions were good. Bathroom size was small especially the counter space. Staff was friendly and helpful. I would recommend the stay.
July 28, 2014
Rated 5 out of 5 by GreggS Favorite in the MKE area
I come to MKE 8-10 times a year; this is my favorite place to stay on business, as the accomodations are good and the staff is wonderful.
From Patricia and Amanda at the front desk to Lindy and Karen in the lounge, the staff makes me feel welcome and well cared for!
July 26, 2014
Rated 4 out of 5 by Bill1216 Great staff at this hotel
The hotel was clean and staff was very attentive, especially staff in the restaurant. The breakfast crew was outstanding and truly understands customer service; they were great!
July 28, 2014
Rated 3 out of 5 by David42358 Loud offensive customers and beer and trash in the elevator
I have stayed at this hotel every month for the past three years. My April 2014 stay was awful. My first night I had a poor night sleep due to partying in the room next to me: the adjoining doors let a lot of the noise through. The people in the next room were loud and used profanity ad nauseam. The next morning I explained the problem to the front desk and they assured me that these people were checking out. That night the same people in the same room were at it again. I had to call the front desk twice before they were able to get these people to quite down. I headed down to check out early Sunday morning and the elevator was full of beer and trash to the point that it was not usable.
April 8, 2014
Rated 2 out of 5 by tsimmons2368 Poor Service
The first full day we were at the hotel, we ordered room service for lunch (two sandwiches and a salad). We waited over 90 minutes and then when the order arrived, the salad was replaced with a wrap. We took the green option, so the final day we were there, I called guest services to have two cups, two tea bags and 4 sweeteners brought up to the room. It took them over an hour to finally bring it up and it was only after I called to complain that we received it.
May 6, 2013
Rated 4 out of 5 by JET2014 Hotel was fine, but small bathrooms
On one ocassion i waited 20 minutes to get assistance at the front desk. It seemed understaffed
July 28, 2014
Rated 5 out of 5 by skot269 Very accomodating, pet friendly
Nice hotel that let me bring my dog with, huge help.
July 28, 2014
Rated 5 out of 5 by Rinny44 This hotel has great features
I appreciate the fact that I was right near the elevator. I have walking disabilities and that made it so much better. I had very good food the whole while I was there. The room was clean and well cared for. I sat at the poolside with my grandkids and just relaxed I loved it.
July 21, 2014