Rated 4 out of 5 by OCAero Brookfield Sheraton
The hotel has been recently remodeled and in a good location despite the large areas of road construction in the Milwaukee area. The television and cable were continuously not working but the staff seemed to be aware of it and responded accordingly. The bar left a little to be desired but there were many more options in the area outside of the hotel. Rooms were clean and remodeled and quiet.
July 20, 2014
Rated 3 out of 5 by Richmond40 Good Value
For the room rate, the hotel met my expectations. It is clean and staff is friendly. However, there are certain maintenance items that you may experience during your stay due to the age of the hotel. For example, a leaking sink or running toilet. One other note is that parking in front of the hotel is limited so you may need to park behind the hotel and then walk to the lobby to check-in which is my biggest complaint especially when there is inclement weather.
July 18, 2014
Rated 3 out of 5 by Lisa53 Clean and comfortable.
The hotel was very nice. It was close to the highway and easy to get to.
July 23, 2014
Rated 5 out of 5 by Rinny44 This hotel has great features
I appreciate the fact that I was right near the elevator. I have walking disabilities and that made it so much better. I had very good food the whole while I was there. The room was clean and well cared for. I sat at the poolside with my grandkids and just relaxed I loved it.
July 21, 2014
Rated 5 out of 5 by Hankkahn Nice spacious room
Our king room was spacious with a pullout double sleeper. Bead and pillows are very comfortable. I did find Brookfield wing hallways dark though otherwise hotel was great.
July 21, 2014
Rated 4 out of 5 by gray25 sheraton milwaukee
Nicely remodeled Sheraton and the bed is really comfortable. It surprises me that there does not seem to be any carpet cleaning while you are staying there.
I understand efficiency but vacuuming the carpet especially in a newly remodeled hotel would seem a small price to pay to reflect the care shown for the guest and cleanliness.
July 18, 2014
Rated 5 out of 5 by Skud Training Visit
I stayed with you on a business trip.
Staff was friendly, attentive and helpful.
July 20, 2014
Rated 5 out of 5 The Only Hotel I would stay at
I have stayed here for 4 years now. I love the location. Miller Park is not far, there is a huge Mall next door. The workout rooms and pool is perfect for my needs. The food is very good. The staff is very helpful and very courteous. I have been in this area for 10 years and by far the best place I have stayed at and wont stay anywhere else as long as the doors are open.
April 11, 2012
Rated 4 out of 5 by PHLtrvlr Friendly, comfortable, convenient
While in town on business, I was stranded overnight in Milwaukee due to a few cancelled flights by the airline. With a major event happening downtown, all hotels were sold out so I had to stay here, close to my office. It was a quick in and out stay, but met my expectations as it has many times before. My only issue was that I had booked a special pre-paid rate which was supposed to come with a World Cup-themed gift at check-in however that was never mentioned to me (and I did not bring it up to the staff who checked me in). While the gift was clearly "while supplies last" I feel they should have acknowledged it since the room rate was higher than the standard rate... essentially paying a bit more for a chance to receive the gift.
July 6, 2014
Rated 4 out of 5 by Jaim Fine for Small Conference
You may not wish to publish this. Upon arrival I was greeted from the female attendant at the front desk as I waited with the comment as she typed on her keyboard, "come on over, I don't bite." From there she did answer my question and I left. I no longer saw her the rest of the stay and the other front desk clerks were quite accommodating. I found the gift shop attendant to be unfriendly as well, as well as not very helpful. It appears there may be a monopoly on the taxis and paid transportation availability opportunities thru the gift shop. We did enjoy the kind room attendants and when we asked to have toiletries delivered, they were given promptly. The grounds were clean and tidy as well as the rooms.
July 1, 2014
Rated 4 out of 5 by Suellyn Miss
Quiet and slept well. Ideal for business meetings.
July 17, 2014
Rated 2 out of 5 by stiksnbricks Rode hard and put up
The location of this hotel is convenient for the business traveler. However, it is evident the hotel licensee has put minimal, if any, money into upkeep. The facility is old and poorly maintained. In addition, the "Sheraton Club" has the most dismal and cheap hor's doevrus!! Ghastly! Lastly, the young lady whom I inquired about a cup of coffee around 6:15am should learn that she is in the "service" business and not working for a
May 22, 2014
Rated 2 out of 5 by ashake00 Doesnt live up to expectations
The first night we were forced to change rooms due to a faulty lock on the adjoining room door. We were downgraded rooms instead of upgraded. When we moved we left a charger in the room, we called housekeeping for 2 days and they never responded until we went to the front desk to ask for it. Children were allowed to mess around on the cardio equipment and when it was reported nothing was done. Families were allowed to have a pizza party in the business center which made it difficult for anyone to use. If I have a choice Ill never again choose to stay here.
March 23, 2014
Rated 1 out of 5 by MattB23 Hotel is below expectations
This hotel was like an old hospital converted and although the meeting space and other things in the hotel were clean, our room was seemed out of date and was not well maintained. When I mentioned to the front desk that we had bugs crawling in the room they just said Sorry and kept working on other things. I definitely will not be returning to this property.
July 16, 2013
Rated 5 out of 5 by RaMa1 Excellent renovation
04/21/14 Just had a recent stay for an overnight because of a wedding in the Milwaukee area. Staff has always been very pleasant and helpful during our previous stays along with this one as well. We wanted to mention however, that the recent renovation of the facility was done very well. We had a very comfortable room with pleasant surroundings. Enjoyed our small plates and breakfast from the Alfiere bar/dining area. Keep up the good work! We will be seeing you again for sure!
April 21, 2014
Rated 4 out of 5 by JRW0121 Business trip stay
Room was VERY quiet and comfortable.
Great fitness center!
Walking distance to mall & restaurants
July 11, 2014
Rated 3 out of 5 by cb2014 Not Bad
I was a little dissappointed in this stay, the floor we stayed on was very noisy most of the short time we were there. We also typically get club level access, we did not get that this time (nor the last time). Not available for our level of SPG. Considering other options next time.
July 7, 2014
Rated 3 out of 5 by suziwho clean room/cramped quarters
I booked the room with SPG points and received marginal service. Supposed to have Starbucks coffee in room - had to ask guest services for it first day and the second day the cleaning attendant said "no, only Folgers." Room was supposed to have a sweet sleeper bed - it did not and given the size of the room I don't know how that would have been possible anyway so the children slept on the floor. The gym however, was inviting and the pool water was clear.
July 1, 2014
Rated 4 out of 5 by IrisM This hotel is great.
This is in close proximity to one of our business offices. The staff is very friendly and the rooms are newly updated which is nice. Overall good experience.
July 8, 2014
Rated 5 out of 5 by Nick1234ABC July 4th Weekend
The 4th of July weekend could not have gone better. My family and I had a great time by the pool and all the staff at the Brookfield Sheraton were super delightful. We really didn't want to leave.
July 7, 2014
Rated 5 out of 5 by Nelligan Handicapped accessible rooms are excellent
We stay here 3-4 times a year due to doctor appointments in the area. My husband is in a wheelchair and we really like the handicapped rooms here. Roomy and comfortable and easy accessibility. Handy to restaurants and to Froedtert.
May 7, 2014
Rated 5 out of 5 by oliver75 Great experience!
We came into town for the NCAA basketball tournament. We booked using the NCAA package this hotel offered. Check in person was so nice. Gave us our drink tickets, told us about the breakfast and printed us some maps for directions. The restaurant people were great also. The buffet was very good and it was a bonus to have it included in our package. The room was nice and clean. Pool area was simple but our kids enjoyed it. Great location by the mall and close to downtown.
March 24, 2014
Rated 5 out of 5 by Bankdivia Very Comfortable
Bed was very comfortable, pillows and bedding were great.
July 7, 2014
Rated 3 out of 5 by ajakoma Club Floor was just short of awful
I have found Sheraton Club floors to be extremely convenient and beneficial...until I stayed at the Milwaukee Brookfield hotel. The food was awful. the selection lethargic. I can find better selections for breakfast at discount hotel.Coffee and hot water were only available during breakfast hours. The door was locked when I went for water. I was sorely disappointed that I paid an extra $30 each night. I will remember to never do that again! I was just at a Sheraton in Baltimore the week prior that was marvelous
June 24, 2014
Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013
Rated 5 out of 5 by bytom excellent location
check in was easy.Lynn at front desk was very helpful and friendly. When iI went back to front desk with questions all of the staff were kind and always smiling.The room were comfortable. I am hard of hearing and the staff wasn't annoyed in taking time to understand and explain sometimes twice.
June 30, 2014
Rated 3 out of 5 by Kelli21 Sink broken, light burnt out in bathroom
For $250.00 a night this hotel was not worth it. The bathroom light was burnt out, and the sink stopped was broke. I had to take time out of my schedule to report this to front desk and when I checked out two days later these still had not been fixed/repaired. Again, for the amount of money spent per night and no free breakfast included thought that was not right. Not impressed at all!! Would never stay at a Sheraton hotel again. !!!
June 23, 2014
Rated 2 out of 5 by SB100 Hotel needs some TLC...
This hotel has a friendly and professional staff but the physical facility is extremely shop worn and in need of renovation. Carpets are dirty and thread bare. TV in the room did not work and required an engineer to assit. Bedding is polyester.i would rather pay a little more and stay somewhere that is updated and clean.
June 27, 2014
Rated 5 out of 5 by luvsil58 Nice location
Pleasant staff at check-in & updated rooms -clean and refreshing . A nice outdoor pool area. .Also walking distance to shopping & variety of restaurants.
June 30, 2014
Rated 5 out of 5 by Ole59 Great location & convenient
Great stay again - have been staying at this property for our Milwaukee visits for over 5 years - and have always been treated very well!! Thanks!
June 30, 2014