Rated 3 out of 5 by ADPcoach disappointing service when I called
I called after receiving my bill. I have been staying at this hotel every month for 2 nights for the last 5 months. For the last 2 months I have had 2 rooms, one for an employee of mine. When I received my bills this time I was charged for bottled water, which has never happened before. It is a nominal charge, but I wanted to let the hotel know I was a preferred Starwood member and that this was completely overlooked. I called the hotel and was greeted by an annoyed woman who put me on hold for over 5 minutes and then I was disconnected. There are plenty of other hotels in this area and when i come back next month, I will consider staying elsewhere.
February 7, 2014
Rated 2 out of 5 by ChristyH7 Thought it had improved...
We stayed at the Sheraton Brookfield last weekend, because it was the only SPG hotel available that weekend. Upon check in, we were given a room in the Milwaukee section, which was an upgrade from our stay last year. Nicer, newer, much more well kept room. We were also given access to the club level although we were one floor down, as we are gold members. We arrived late and thought we would take the kids to the pool. The pools were extemely crowded and appeared to have some sort of junior high boys birthday party going on. There were about 15 rowdy boys eating pizza and making a complete mess in the pool area. They also made us feel uncomfortable as if we were ruining their party. I was very surprised that the hotel would allow this in a "business" hotel. We went out and returned hours later in the evening, the party was still going on, and the pool area was trashed. The next day staff had come to put out towels on the chairs and open the pool. The trash still remained all over the tables, pizza boxes and such. It was gross. We never used the pool.
In the club room there were only 2 tables and a TV with a coffee table. We attempted to eat breakfast, but two families had camped out on the tables, for an extremely long time and there was no where to sit. The breakfast display was nice, but at 8:00 most of it was gone. A very non-friendly staff member came in to restock some of the items, but only refilled cereal and water. It would have been a nice breakfast if it had been properly manned. Sending someone in at 8:40 when it closes as 9 seemed silly, as it would have been nice to be restocked sooner. Luckily I paid for this hotel in points. I hope there is a better SPG choice in Milwaukee as we go there often. I will try to make my reservations sooner.
June 28, 2012
Rated 2 out of 5 by tsimmons2368 Poor Service
The first full day we were at the hotel, we ordered room service for lunch (two sandwiches and a salad). We waited over 90 minutes and then when the order arrived, the salad was replaced with a wrap. We took the green option, so the final day we were there, I called guest services to have two cups, two tea bags and 4 sweeteners brought up to the room. It took them over an hour to finally bring it up and it was only after I called to complain that we received it.
May 6, 2013
Rated 5 out of 5 by LMAKMH Excellent Front Desk Staff
The front desk staff went over and above to accommodate our numerous requests for supplies we were lacking such as scotch tape, scissors etc. after 10:00 PM. on Friday evening. We able to secure our Auction Baskets (that they graciously allowed us to store close to the front desk), This made it very easy to move them to our meeting site very early on Sat. AM. We will sing the praises of your staff because that is what really counts, it makes up for any negatives related to the lack of incidentals or room wear and tear.
November 9, 2014
Rated 5 out of 5 by Mkrause66 My 2 Night Stay
I stayed at the hotel on Friday, November 28 and 30th. When I checked in I was greated by very professional front desk personel. The hotel was nice, quiet and cozy. The food was amazing and our room service was good. I would stay there anytime and would recommend this place to my family and friends.
December 3, 2014
Rated 3 out of 5 by David42358 Loud offensive customers and beer and trash in the elevator
I have stayed at this hotel every month for the past three years. My April 2014 stay was awful. My first night I had a poor night sleep due to partying in the room next to me: the adjoining doors let a lot of the noise through. The people in the next room were loud and used profanity ad nauseam. The next morning I explained the problem to the front desk and they assured me that these people were checking out. That night the same people in the same room were at it again. I had to call the front desk twice before they were able to get these people to quite down. I headed down to check out early Sunday morning and the elevator was full of beer and trash to the point that it was not usable.
April 8, 2014
Rated 2 out of 5 by orsc terrible cancellation policy
Had to cancel a room wless than 24 hours because of an emergency. still charging for one night. Other hotel chains do not have this policy.
Have cancelled all futrue reservations at thsi hotel. will never stay there again unless directed by my company.
February 9, 2012
Rated 4 out of 5 by Jaim Fine for Small Conference
You may not wish to publish this. Upon arrival I was greeted from the female attendant at the front desk as I waited with the comment as she typed on her keyboard, "come on over, I don't bite." From there she did answer my question and I left. I no longer saw her the rest of the stay and the other front desk clerks were quite accommodating. I found the gift shop attendant to be unfriendly as well, as well as not very helpful. It appears there may be a monopoly on the taxis and paid transportation availability opportunities thru the gift shop. We did enjoy the kind room attendants and when we asked to have toiletries delivered, they were given promptly. The grounds were clean and tidy as well as the rooms.
July 1, 2014
Rated 1 out of 5 by notsatisfied111 Did not receive receipt
Was assured that I will be e-mailed a electronic receipt but did not receive it which caused major issues and will affect future business.
July 30, 2014
Rated 5 out of 5 by JimE21 15 years and counting... everything for the business traveler!!!
I can't say enough about this hotel. They go out of their way to make sure you are comfortable and have always been a pleasure to work with... especially as a business traveler they have well thought out the entire stay and anytime I've forgotten or needed some flexibility on their part they have also been a professional organization.
Jennifer Houdyshell is world class I would hire her in a heartbeat !!!
November 6, 2014
Rated 4 out of 5 by PHLtrvlr Friendly, comfortable, convenient
While in town on business, I was stranded overnight in Milwaukee due to a few cancelled flights by the airline. With a major event happening downtown, all hotels were sold out so I had to stay here, close to my office. It was a quick in and out stay, but met my expectations as it has many times before. My only issue was that I had booked a special pre-paid rate which was supposed to come with a World Cup-themed gift at check-in however that was never mentioned to me (and I did not bring it up to the staff who checked me in). While the gift was clearly "while supplies last" I feel they should have acknowledged it since the room rate was higher than the standard rate... essentially paying a bit more for a chance to receive the gift.
July 6, 2014
Rated 1 out of 5 by Jebber 2nd time there and will never be back
Extremely rude bartender, room was rundown, requested housekeeping and didn't get it.
February 25, 2013
Rated 4 out of 5 by Vikingfan63 Friendly Folks
I stay here quite often and find that everyone is very helpful. Every morning during my buffet breakfast all the staff, especially Tammi, go out of their way to make sure I'm well taken care of.
November 20, 2014
Rated 3 out of 5 by polly24 More workers were needed!
The Sheraton Brookfield Wi. has a great facility but I encountered a gross lack of employees. Check in was very cumbersome due to the lack of clean rooms. when we did get to our room the entire hallway was littered with dirty linen. The restaurant that evening was again grossly understaffed! Only 2 workers were on. Maybe workers quit or simply did not show up any way it was a total mess. The Milwaukee Brewers were playing ,the Wi. State Fair and a large Wedding. We were never accknowledged while in the restaurant for over a half hour.
August 11, 2014
Rated 5 out of 5 by whiteSeminar Front Desk was very helpful and pleasant
Having the front desk make your stay easy is a great way to start your stay. The front desk smiled, listened and did not interrupt. They then did what they could to meet my expectations. Bravo
November 10, 2014
Rated 3 out of 5 by ajakoma Club Floor was just short of awful
I have found Sheraton Club floors to be extremely convenient and beneficial...until I stayed at the Milwaukee Brookfield hotel. The food was awful. the selection lethargic. I can find better selections for breakfast at discount hotel.Coffee and hot water were only available during breakfast hours. The door was locked when I went for water. I was sorely disappointed that I paid an extra $30 each night. I will remember to never do that again! I was just at a Sheraton in Baltimore the week prior that was marvelous
June 24, 2014
Rated 4 out of 5 by RoseMarie13 Great Night's Sleep
The room was quiet and the bed and pillows were very comfortable.
November 12, 2014
Rated 3 out of 5 by Richmond40 Good Value
For the room rate, the hotel met my expectations. It is clean and staff is friendly. However, there are certain maintenance items that you may experience during your stay due to the age of the hotel. For example, a leaking sink or running toilet. One other note is that parking in front of the hotel is limited so you may need to park behind the hotel and then walk to the lobby to check-in which is my biggest complaint especially when there is inclement weather.
July 18, 2014
Rated 4 out of 5 by hunter5 nice facility
staff is polite, hotel is clean and offers great services, pool, gym, etc.
October 30, 2014
Rated 3 out of 5 by suziwho clean room/cramped quarters
I booked the room with SPG points and received marginal service. Supposed to have Starbucks coffee in room - had to ask guest services for it first day and the second day the cleaning attendant said "no, only Folgers." Room was supposed to have a sweet sleeper bed - it did not and given the size of the room I don't know how that would have been possible anyway so the children slept on the floor. The gym however, was inviting and the pool water was clear.
July 1, 2014
Rated 4 out of 5 by Dbart60 Nice hotel
Easy access from the airport and close to restaurants. The steakhouse at the hotel is also quite good. My meal was excellent.
October 25, 2014
Rated 4 out of 5 by Willy17 Ask a lot of questions
Upon our arrival we were greeted with professional and accommodating front desk representative, Jacquelynne Barret.
We were unaware of the rewards program and she helped us become a member.
We were in Mlwaukee with 2 of our grandsons for the final baseball game and as many parents and grandparents certain amenities have to be there. Luckily for the swimming pool but unfortunately as we were told there was not a game room to be seen. As one staff person put it, no where here to be seen.
Checking out was not as pleasant. The gentleman was unaware of the rewards program and their requirements. Unfortunately for us there are disclaimers not shared. The female representative that showed up to help responded to us in a very condescending manner and we left the hotel with a bad taste in our mouth.
No matter how great your rooms are or your restaurant and food services are, the customer service representatives make or break a return to your facility
September 29, 2014
Rated 2 out of 5 by Heather312 Hotel was the worst run hotel I've ever been to
We got there at 10:30 PM and our 3 rooms weren't ready. Then 30 minutes later, one room was available so I had to take that room because my 3 year old needed to get some sleep. It wasn't the room I was supposed to get upgraded to; instead, my sister-n-law got it. Then the other two rooms weren't ready until midnight.
My husband and I didn't take a shower the next day because there were only washcloths and no big towels.
August 4, 2014
Rated 5 out of 5 by TeamM Staff
Your front office manager, Ashley was one of the best I have ever experienced! With a large group coming in and MANY changes made, she was AMAZING at getting/keeping everything organized. I travel often and own multiple business's and I would love to have her on any of my staff/teams!! The only issue we had was breakfast buffet starting at 7 and our/ARCA's WHOLE group had to be at the track by 7, so wish it would have started even by 6:30!
June 9, 2014
Rated 1 out of 5 by ChristyH7 Worst Service Terrible Club Lounge
SPG made a mistake and told us a room would sleep 4 when it clearly did not. We called down and it took nearly 2 hours to straighten out. We were told other rooms were available but they wouldn't give one to us "in case other people were coming to check in later." Finally SPG helped us get put into a room that would fit all of us. The next day the club lounge only had one employee who couldn't handle the crowd. They were out of coffee and food for over an hour. Not an enjoyable experience. If this hotel had a multimillion dollar remodel as it boasts, I'm not sure where the money was spent. There were cracked windows covered with tape on the fourth floor and new dressers with places for refrigerators but without refrigerators. So strange The staff does little to make people feel welcome or SPG members important. I stayed here only because of the fair and will not return.
August 7, 2014
Rated 3 out of 5 by Kelli21 Sink broken, light burnt out in bathroom
For $250.00 a night this hotel was not worth it. The bathroom light was burnt out, and the sink stopped was broke. I had to take time out of my schedule to report this to front desk and when I checked out two days later these still had not been fixed/repaired. Again, for the amount of money spent per night and no free breakfast included thought that was not right. Not impressed at all!! Would never stay at a Sheraton hotel again. !!!
June 23, 2014
Rated 3 out of 5 by Batlove Location is great...
I have stayed here maybe 8 times because of its proximity to the state fair, Miller Park, and other places. It is a weird complex with more than one building connected by breezeways. This time was bad though. They said they had my Platinum status on file, so I didn't ask about upgrades or club access, figuring it should be standard. Five minutes before the end of the evening lounge appetizers, I went to the club and couldn't get the hallway door open because they hadn't enabled my club access. So I went to the front desk, and they gave me access, but by then, the service was over. My mom went to make coffee in the morning, and all we had was decaf (what's the point)! She went to the club at breakfast, but there were no spoons, nothing left to eat, no more milk, kids everywhere with their parents shoving in the line, etc. Not even any more water bottles. Blah, just not a comfy stay.
August 10, 2014
Rated 4 out of 5 by LRSChampagne Love the bedding
Hotel very comfortable and (most of the time) very quiet; bed and bedding super comfortable and luxurious! Staff very friendly and responsive. I would appreciate better lighting -- enough lights but need brighter bulbs -- this may be an issue of trying to be more environamentally conscious but for middle-aged and older people good lighting is a must.
September 11, 2014
Rated 4 out of 5 by mediumlatte Nice stay
A nicely updated older facility that has small but very comfortable and clean rooms.
October 20, 2014
Rated 5 out of 5 by Steven357 Sheraton Milwaukee Brookfield
Very nice hotel. Located within walking distance of a mall and many restaurants, plus there is a Fresh Market near by as well.
I only had breakfast at the SMBH but it was always excellent. Top notch reception and wait staff.
The room was great. Quiet, comfortable, and a better than average shower.
By far the perfect place to stay for business, travel, or vacation. I highly recommend the Sheraton Milwaukee Brookfield.
June 13, 2014