Rated 4 out of 5 by uwish1976 Good location, Nice Decor.
While the comfort of this hotel could use some improving, it is in a great location, lots of parking and very nice decor. There were some short comings however, The beds are quite uncomfortable, the carpet in a few rooms could use updating and stains removed, as well it is difficult to use any of the wall plugs. Our alarm clock would not work due to the fact the plug would not stay plugged in and every time the bed was sat on or someone rolled over, the plug would fall out of the wall outlet. Internet access was quite pricey in compairison to other locations and options. The pool area is kept is great condition and is very nice but the towels need to be stocked up more often. everytime we visited the pool, we had to call for more towels and it usually took about 30 minutes for them to arrive. The hot tub is a nice size, but frequently is out of order. This break down has happened both visits to this location in the past year. Event area is wonderful and very large. The restaurants on site are excellent. Even though this location is very close to the airport and directly beneath a flight path, you can hardly tell once your in your room. The rooms are very sound proof.
March 12, 2014
Rated 3 out of 5 by Gnats Layover
Convenient for layover .need new shuttle buses
March 11, 2014
Rated 3 out of 5 by James54 Hotel has poor features
compared to other Sheratons this hotel has the poorest Gold lounge I have used. Poor selection is an understatement. The rooms are also very warm, even turning off the heating system does not work. opening the window vent is the only option and then you have the noise from the air traffic . The gym area is very small and cramped with small selction of equipment, no height for even a chin up bar,
February 22, 2014
Rated 5 out of 5 by Agritravler Great Location
The Toronto Sheraton Airport Hotel and Conference Centre is in the right location at the airport for connecting with both the airlines as well as major highways. There are plenty of great restaurants very close in addition to the wonderful restaurant on site at the hotel. Always enjoy my stay there. Usually parking is my only difficulty as many people park there for long-term trips. One recommendation I might have is to have the long-stay parking area separated from the overnight or short-term stay guests who do NOT need to park their car when they are going south for a holiday or other places longer term. It means those of us staying short-term often have to park a long way from the hotel, which in my opinion is not fair since so many cars sit there close to entrances, gathering snow covers, who are obviously owned by those not staying at the hotel at that particular moment in time.
March 5, 2014
Rated 3 out of 5 by Tracy9799 Room was way too hot
The room was way too hot and turning down the thermostat did nothing.
February 20, 2014
Rated 2 out of 5 by Dave1701 Nice Cover bad Content
I am typing this from my room and I stayed here from the 14th-15th of feb 2014 , I have stayed at several hotels under the Sheraton brand and this hotel needs massive improvement to be associated with the Sheraton brand.
I was very displeased with the entire stay from the check in lines which were extremely long because of inadequate staffing, as only one person was manning the front desk , to the semi rude day staff(night staff was pleasant).
I was mostly concerned about the room, it smelled bad, was very outdated, the air conditioner was making rattling noises both nights and the carpets seemed unheigenic and stained. I couldn't get quality sleep for both the nights.
Overall, I would sum up my experience in the quote from my title as the hotel really needs to focus on the cleanliness, maintenance and attitude of the staff, (I got the feeling that they didn't really care (and it might be because they are close to an airport so aren't in shortage of any customers).
Overall, I would not recommend this hotel at its price range unless you really can't find anything else, the Sheraton next to the airport was much better, The hotel really needs to train the staff a little bit better, as they have forgotten that they are in the hospitality industry and not the airline industry.
February 15, 2014
Rated 5 out of 5 by Wayne23 Good value
Hotel has always been a good choice especially on weekends when you can get some great deals. This stay was good overall. Room was clean but housekeeping did forget to remove a half-filled bottle of wine and wine glasses from the storage area where the coffee/glasses are stored. Beds comfortable, linen clean and pressed. Paid for Club floor but very slim pickings when we went to Lounge at about 7 in the evening. Cheese trays empty. No attendant available. Breakfast in the Lounge was a completely different experience. Excellent hostess and decent food offerings. Overall, a good stay. Rooms. as usual, very quiet - just the sound of jets overhead which, like rain, can lull you into sleep!.
December 23, 2013
Rated 5 out of 5 by Charlyholly Terrific Stopover Hotel!
My wife and I stayed overnight prior to flying out from Pearson. We found this to be an ideal hotel - accommodations were excellent - staff very friendly and helpful - shuttle to and from the airport was timely and easy to use. All in all, an excellent choice at a very reasonable rate. We will definitely be back!
October 21, 2013