Rated 3 out of 5 by PJH65 Understanding service role needs attention
Upon entering the Club Lounge at 7:45 - 8 p.m. on July 24/14, the woman responsible for service was found & stayed for several minutes at the computer for clients' use. Generally, she also demonstrated a poor grasp of her service role, among the worst experienced at any Sheraton anywhere, particularly remarkable following our 7-week return from Europe and stays at many Sheratons there. A lesson in client: service provider relations would be in order. What an unusually unpleasant welcome back to Canada.
July 24, 2014
Rated 4 out of 5 by Q1959 Change the name
This hotel is still called the "Airport" hotel but it is not the one in the airport. I ended booking this one by mistake because of the name. Strongly suggest that you take "airport" out of the name. Call it the Dixon Sheraton. The only one that should be called the airport Sheraton is the hotel AT the airport
July 20, 2014
Rated 5 out of 5 by Henry234 very comfortable and quiet
This hotel is directly in flight paths of many planes, yet it is extremely quiet. Very well soundproofed. You could faintly hear planes, but did not affect sleep or peacefulness. Clean and extremely comfortable beds. Very close to the airport with a shuttle running every 30 minutes. Affordable for proximity to airport and well maintained and cleaned. Would stay here again for sure.
July 26, 2014
Rated 4 out of 5 by AuntieSheShe Feeling human
Great staff. Everyone we came into contact with was friendly and attentive. We stayed during an extremely stressful time while renovating. I was able to wake up rested and peaceful. Thanks!
July 25, 2014
Rated 3 out of 5 by NonSmoker22 Room smelled of cigarettes
The room was pleasant except that I could not get rid of the cigarette smell in the air even when I opened the vents in the windows, and I couldn't leave the vents open over night as the sound of the planes overhead was extreme.
July 24, 2014
Rated 4 out of 5 by Glo29 Laundry soap
The hotel was very nice, comfortable and pleasant.
The only criticism I have is the scented laundry soap for the bedding. It was very irritating and I can't imagine how people with allergies to scents deal with this. It is very environmentally damaging as well. I'm sure they could find a better alternative.
Make sure to ask for unscented bedding on your next stay. If they get enough complaints perhaps they'll do something about it.
July 21, 2014
Rated 4 out of 5 by Debstirau Service in cafe lacking
There were a few servers in the cafe that were great (the breakfast bar guy, and one of the bartenders), but for the most part, service in the cafe was slow and lackadaisical, even when it wasn't crowded.
July 22, 2014
Rated 3 out of 5 by Chaver I expected better
It was an ok older hotel. The staff was nice...they always are. The parking was unclear as to where and how it works. Poorly marked. I was told that the Club Floor was only available to me for an extra $40.00. That's disgusting. The front desk acted clueless about the Chop House next door and directed me to the hotel bar where I already ate the night before. Best news is that it is a quiet hotel despite being at the airport.
July 11, 2014