Rated 5 out of 5 by Celebratingthislife Forgetful Wife
I wanted to thank the staff at the Sheraton Toronto Airport for going above and beyond during a recent stay (Oct 1). In the rush of getting out the door for our flight in the morning I forgot my enagegment ring in the bathroom, I didnt notice until l was already through customs and they would not allow me to leave. We called the hotel and they worked hard to find my ring and get it to my airline, who got it to me before I boarded. Thank you again!
October 24, 2014
Rated 5 out of 5 by Brent9 Great Hotel with Great Staff
Always enjoy my stays at this hotel. Always a great experience. From Aneesa and all the staff at the front desk to Orlando and Val in the lounge you always feel welcome and special
November 15, 2014
Rated 5 out of 5 by Wolfcat Yearly Visitor
Every year I attend The Furnal Equixox convention and we cause the hotel a few problems like breaking the elevators and inflated toys in the pool. but they seem to cope very well for a growing convention like our. the front staff are friendly and help full and the Female bartender is awesome so be sure to tip all them well. the restaurant is nice place to sit back and enjoy a meal but i did find the kitchen staff and the female waitress more helpful then others. overall i give the entire visit a very good to excellent place to spend a weekend,
March 26, 2014
Rated 5 out of 5 by Blackwood Still very, very nice
Back again for several more stays in the New Year. Staff and service continue to be outstanding. Great SPG recognition, except I notice the club lounge continues to be closed on weekends. Not very happy about this, as the lounge is one of the reasons I really like this property. Closing on weekends is also contrary to the new Sheraton Brand standard on lounges. I am hoping I can draw attention to this by complaining, as I have also done in person. Otherwise, this remains my property of choice. Fix the lounge issue and I've give you all '5s'!
February 15, 2012
Rated 1 out of 5 by Passat Worst Hotel ever
I have been a Sheraton Preferred Guest for many years and I have never received the very rude comment that I received from the front desk manager. I just asked if I could get a bowl of oatmeal instead of eating the eggs and other high cholesterol foods from the Club Lounge. I was told I would have to pay for it and it would be sent up to me. I have told many people of his rudeness and will now put my review on to my account with Tripadvisor for the whole world to know. I did not appreciate his very rude reply to me.
July 4, 2014
Rated 4 out of 5 by ArrowH Slightly outdated, but great service
Staff/service was exceptional. Rooms were a bit outdated, but comfortable. The best part of the stay was the food. Room service and the club lounge hors d'oeuvres were very good. I'll return for the food, service and location to the airport.
October 29, 2014
Rated 5 out of 5 by tiffgoer This hotel is located at the airport but very quiet
The hotel is located near the Toronto airport on the direct flight path but even though we were located on the top floor (8), we did not hear one plane during our stay in the hotel. The continental breakfast on the Club Floor had adequate variety as did the appetizer hour. The staff was great, very friendly and professional. The only negative is that parking was not free and this was not clear from the website description (or we missed it). Great stay on points or for a quick in and out visit to Toronto.
September 9, 2013
Rated 5 out of 5 by charliet Management
Nov 26, 2011 charliet537
My stay at this property is always above and beyond pleasurable. It is refreshing to know that every time I stay at this hotel for business or liesure, I know that the Manager, Shaileen is ready to accommodate my family and I. There is no request too large to be addressed by her team. As an Executive member of a very large union, I travel extensively and I can say with certainty that I highly recommend this hotel when you are in the Toronto Airport area.
December 2, 2011
Rated 3 out of 5 by CT2013 Just good.
I was in room 635. This was my second stay; the first at a club floor room which was nice.
- Staff very professional and courteous
- Hallways on the 6th floor has a musty smell.
- The bathroom is in definite need of renos. Unfortunately, I will not be returning to this hotel or can't recommend it with the condition of this bathroom.
I did mention to the front desk staff my concern for the bathroom and was told that they will start renos in the summer. That's a positive thing!
April 29, 2014
Rated 4 out of 5 by asujanto Comfortable beds
Most definately the best part about the room was the amazingly comfortable beds. Though, they are a little softer than the usual hotel bed, the rest of the room was nothing too spectacular but was modern.
The bathroom was a little tight, with a shallow tub, but overall fairly decent with some nice toiletry items.
I didn't really like the charge for the wifi in the guest room and also the parking fee ($15) for an unsecured parking lot but they provided the wifi in lobby, lounge and business center area.
Overall this was a pretty nice hotel but you will need to factor in the extra charges and decide if it is worth it to you to stay here over other hotels.
we'd probably stay here again if after considering the wireless fees and parking fees, the rates were comparable to other similar properties.
September 9, 2012
Rated 3 out of 5 by RSChinook Concerns about my recent stay (Nov 2014)
Attention Hotel Management.
I tried to send this letter directly to you rather than to post an online review but was unable to find an email address that I could use. So, instead here is my review.
I normally am not one to complain but I cannot stay silent about my recent stay at your hotel. I have two issues to relate to you… one is about the room and the other is about the service.
Regarding the room:
- I stayed in room 319 as part of a large group but did not receive the same corporate rate as the rest of my cohorts.
- The room was not up to the standards that I would normally expect from a Sheraton brand hotel. Specifically the carpet is terribly stained in a dozen different places making me feel like I could not walk around the room without my shoes on.
Regarding the service:
- The front desk service was excellent! The room service was fantastic! However, the service in the Ole restaurant for breakfast was lackluster at best.
- Our server was an older gentleman who spoke with a slight accent. I don’t know if he simply didn’t like us or if he was having a bad day – but because of him, my experience at Ole was not a good one.
- When I went for breakfast at the Ole restaurant with my wife the server took 15 minutes to attend to us even though there were only two other tables being served at the time.
- The food came fast enough and it was well cooked. However, despite asking four times for milk for my tea, I never received it.
- As we were finishing our meal we were joined by two friends who also ordered their own breakfast. However, as my wife and I were preparing to leave before our friends were done eating, we asked for our bill. The server charged all four breakfasts to my bill without consulting the table about it. I waited for five minutes to try and get his attention but in my frustration I decided that I would simply pay the tab for mine and my friends meals and write this letter to you to report the incident.
I would like to continue to be a fan Sheraton brand but was seriously put off by this last stay.
I thought you would like to know.
November 11, 2014
Rated 4 out of 5 by ping49 convenient location
Stay at this hotel each April for convention and it is very convenient and staff are great.
- rooms are comfortable but average.
- no refrigerator or micro-wave etc.
- early to bed is difficult at this location due to close proximity of landing aircraft overhead for the Toronto airport.
- rooms were very warm this stay, (April 2014) poor air circulation from fan plus was told that the A/C was not yet available for room use, and opening any windows simply let in additional aircraft noise.
April 17, 2014
Rated 2 out of 5 by SarahE47 Needs Improvement
I was a bit disgusted with the restaurant which had a small crawling bug beside my seat. The holiday appointed bartender had me go up to him 3 times to ask him to take my order, accept payment for my order & to take my co-workers order. The rooms don't have a fridge which I think is a MUST for every hotel. The windows in the hallway have dead bugs around them. Gross! This hotel needs a serious deep deep clean especially when it has such a large conference space & business people visiting.
October 16, 2013
Rated 5 out of 5 by John59 Excellent Recognition of Platinum Guests
I received an e-mail prior to my arrival asking if I had any special requests. When I arrived, my room had feather free pillows as requested. We were automatically recognized as a returning platinum guest.
October 20, 2014
Rated 3 out of 5 by annaki not very happy
- floor staff was quite rude saying I need to pay for extra towel and coffee when my wife asked for
- printer on lobby did not work I ended up using staff's PC
- did not get room upgrade with my Gold membership
October 15, 2014
Rated 4 out of 5 by Glo29 Laundry soap
The hotel was very nice, comfortable and pleasant.
The only criticism I have is the scented laundry soap for the bedding. It was very irritating and I can't imagine how people with allergies to scents deal with this. It is very environmentally damaging as well. I'm sure they could find a better alternative.
Make sure to ask for unscented bedding on your next stay. If they get enough complaints perhaps they'll do something about it.
July 21, 2014
Rated 4 out of 5 by Galenh a business man's dream
Nice rooms; great firm bed; good work out room; up kept very well; the biggest plus is a great dining room with fantastic AM buffet
and great tasting dinners. Love the American newspapers the USA Today and the Wall street Journal. Not all Canadian hotels have either but to have both is a treat.
September 28, 2014
Rated 1 out of 5 by Transat lack of professionalism
I chose this hotel because my company had a conference and it was convenient.
I had a room infront of the elevator and early morning the maids were fighting and using a lot of language that upset me and few other guests.
Then I went to check out and the lady at the front desk told me that I had to pay for 2 bottles of water, I said you did not even asked me whether I used them or not and you are charging me? with an unfriendly attitude she said no you pay for 2 bottles whic I never used.
Finally I said call up and asked them to chack ,then another guy came and had it removed. Very unprofessional manner and she through the refund reciept on the counter and said aahaa. Noreen was her name if I recall. I am a travel agent and very disappointed and worried that if I book this hotel for my clients it might turn in to another disappoinment
September 23, 2013
Rated 4 out of 5 by Linkline10 Very comfortable hotel
Our large group has stayed at this location for a large workshop event for 3 years.
The hotel was very comfortable and accommodating to our needs and those of the event planners.
The beds are very comfortable ..plenty of hot water for showers...very .polite & helpful staff.
Would really like to see this hotel install small refrigerators in EACH room as standard on booking...
It would make this hotel a 10 EXCELLENT rating.Please consider.
June 9, 2014
Rated 3 out of 5 by Judy70 Could be cleaner
I couldn't go higher than Average due to the cleanliness of the room. There was gum stuck alongside the headboard, and a few coins under the bed, but visible so as if to indicate that a vacuum hadn't been used around the bed in some time. The tray and toiletries in the bathroom were dusty and the drain didn't actually drain, despite being left open, in the tub. Plus, I was charged for the fax/copy center when I never entered it during my stay.
August 17, 2013
Rated 3 out of 5 by Chaver I expected better
It was an ok older hotel. The staff was nice...they always are. The parking was unclear as to where and how it works. Poorly marked. I was told that the Club Floor was only available to me for an extra $40.00. That's disgusting. The front desk acted clueless about the Chop House next door and directed me to the hotel bar where I already ate the night before. Best news is that it is a quiet hotel despite being at the airport.
July 11, 2014
Rated 4 out of 5 by SRM15 Room maintenance
I love this hotel for its service and convenience; not to mention VERY comfortable beds. The carpet in my room this time was very dirty, and the AC was not working properly. Engineering fixed the AC, so it did not concern me too much. However, the carpet being very dirty, and the mirrored doors on the closet left me with the impression that the rooms are not getting enough maintenance.
August 22, 2014
Rated 2 out of 5 by Wendy33 Best Feature is Club Floor
The hotel now offers overnight airport parking and does not leave enough spaces for hotel guests. Each night we were forced to park at the back of the lot. It was very inconvenient. There were a few amazing staff members - Val is the Club Room was great and worked very hard to ensure customer satisfaction. Jason at the front desk was the only staff member that tried to find decent parking for us - eventually in placed car is Valet parking.
February 11, 2013
Rated 5 out of 5 by Jenn29 Great service
Stayed at the hotel for one night with 2 other family members because we were attending an event in the area. The staff at the reception was extremely helpful and friendly.
Part of the event was also going on in the sheraton conference section so it was nice of the staff to ask how we were enjoying ourselves at the event.
Overall it was a great experience and I am definitely going to be booking here again for the same event next year.
May 31, 2012
Rated 2 out of 5 by nando1 One night experience
It was quite dissapointing. The restaurant was the worst thing ever. Our food was bad to the point that we had to return it. The chicken breast that they grilled for my 4 years old daughter had the consistency of a tire. This is a quite simple dish. Rooms were noisy. We usually stay at the one in the terminal 3 and never had experienced that terrible experience like the one that we just had. I would not stay at this Hotel.
April 10, 2014
Rated 2 out of 5 by Nupe3 Hotel Staff Unavailable and Room not Clean
The hotel seemed to be only interested in volume of customers and not quality of service. My room was not clean and sheets had someone's hair on the bed. I tried calling the front desk and it took over 4 times me calling before they answered. The management team was informed and they did provide points but I honestly feel as if I shouldn't have paid anything, as it was that bad. Also the room service was very below average.
October 29, 2012
Rated 4 out of 5 by bingo Enjoy Club Room
I enjoy staying at your hotel, Sheraton Toronto, the room is nice and I feel very comfortable in the room and with the facilities. The club room is nice to utilize. The morning attendant in the club room is excellent. He is very friendly and helpful. Twice now I have found the evening attendant to either be non existant or "hiding" in back room. In the evening I typically like to have a beer but couldnt find the attendant.
October 29, 2013
Rated 1 out of 5 by cliffy4404 They gave my room to someone else.
I had a very late check-in confirmed as I was not going to arrive until 1 am. When I arrived they had given my room to someone else and took about 30 minutes to figure out what was going on and get me another room. The room thy got for me smelled of smoke even though it was a smoke free hotel, but by that time I was too tired to get another room. The staff did what they could give the circummstances.
July 6, 2014
Rated 4 out of 5 by ASalk Great night's stay, great staff
It was my first time at this property, and I would recommend it to anyone. Depending on your room, you will hear the occasional plane. Aside from that, no complaints.
All staff were friendly and helpful, SPG status was recognized, room service dinner was tasty and prompt, my sleep was restful, and shuttle service as promised was on schedule.
There were some minor repairs needed in the washroom, and after informing the front desk the next morning, the manager comped part of my in-room bill! I'm not sure if it was a thank you for bringing the repairs to her attention, to apologize for the inconvenience (neither of which were needed), or simply because she was having a great day. Regardless, it was a lovely surprise, and I am sorry I did not catch her name, as I was told what she had done as I was exiting the property.
Great stay overall, will be happy to stay again.
January 15, 2014
Rated 4 out of 5 by BTinCP Friendly Staff
I am at the Sheraton 3-4 times a year for meetings. Anna at the front desk recognized us. In the Club Lounge Val remembered the snack my wife liked. At breakfast we were welcomed like family by Orlando in the C.L. Ask him about the double cappuccino. That night we ate at Olio. We should have eaten there both nights. Marcus, chef, saw us and stopped by our table. p.s. try the onion rings... wonderful... wide, not thin.
December 13, 2013