Rated 4 out of 5 by TorontoDoc Good hotel for small group meeting
We booked this hotel as a convenient location for a small group meeting in April 2014. Overall, we thought it was a good choice.
- Convenient location near Toronto Pearson airport
- Club level was quiet and a good spot for meeting
- Rooms were comfortable
- Olio restaurant had great food!
- Overhead airplane noise was a bit of an issue in the rooms. Certainly, such noise is to be expected when so near to an airport, but it does take some getting used to. Airplanes start fly-bys very early in the morning, so if you are a late riser you might find this bothersome
- Food in the club lounge was just okay - nothing spectacular.
August 10, 2014
Rated 4 out of 5 by LufromNapa Helpful staff, comfortable bed
My husband and I stayed twice on our recent trip to the Toronto area -- on our way in, and then on our way home.
Both times we were greeted warmly by Mohammed, and one of the times Jeffrey was there as well. They were both very polite, professional, and attentive to our needs. They provided a great first impression of the hotel.
The facilities overall were a bit dated (especially the bathroom), and there was a musty smell in our room. But the bed was super comfy, and the room was quiet -- which resulted in a great night's sleep both times.
We didn't eat at the hotel, but had two really nice meals at Chop Steakhouse next door.
Based on that, I'd stay there again and recommend the hotel to our friends, too.
August 10, 2014
Rated 3 out of 5 by PJH65 Understanding service role needs attention
Upon entering the Club Lounge at 7:45 - 8 p.m. on July 24/14, the woman responsible for service was found & stayed for several minutes at the computer for clients' use. Generally, she also demonstrated a poor grasp of her service role, among the worst experienced at any Sheraton anywhere, particularly remarkable following our 7-week return from Europe and stays at many Sheratons there. A lesson in client: service provider relations would be in order. What an unusually unpleasant welcome back to Canada.
July 24, 2014
Rated 5 out of 5 by Dad2552 Excellent
Fatastic concierge (Orlando), amazing pool, comofrtable room, frienfly and warm staff.
August 10, 2014
Rated 4 out of 5 by LoyalTraveler1 good hotel
overall, good hotel to stay.
August 7, 2014
Rated 2 out of 5 by Spalds87 Not what's expected at a Sheraton Hotel
This hotel clearly needs some renovating, it is sort of stuck in the 90's. Overall it feels dingy, the carpet in my room was no longer taught across the floor, the bench seat was covered in vinyl that was severely worn and ripping in some places. Overall it was not to the normal standards I expect when I am staying at a sheraton. Also it was a very expensive stay ($138 per night plus $18 tax and some other fees too) and for that there wasn't even a fridge in the room, there was an extra charge if you wanted that luxury. I was very disappointed, I have stayed at Sheraton hotels all over the US and have never had a bad experience but this one is in Canada so maybe that made the difference.
July 28, 2014
Rated 4 out of 5 by Q1959 Change the name
This hotel is still called the "Airport" hotel but it is not the one in the airport. I ended booking this one by mistake because of the name. Strongly suggest that you take "airport" out of the name. Call it the Dixon Sheraton. The only one that should be called the airport Sheraton is the hotel AT the airport
July 20, 2014
Rated 5 out of 5 by JRDJ Excellent stay
Excellent stay. Very responsive front office management.
August 4, 2014