Rated 4 out of 5 by RobertFest Handicapped Room
The bathing was difficult as one had to step into the bath tub Better would have been a walk in shower but there was none with two double beds .. There were two chairs both to low for me to get up from .. The entrance door with an automatic opening door which did not work thus the door was very heavy to open
As our room was being taken care of by Jazz Fest in New Orleans we chose not to complain .
Easy fixes for the chairs higher seats and arms would really help
May 3, 2014
Rated 2 out of 5 by DWills Off their game
I have stayed at this property before without these problems, but my one-night stay this week was marked with problems. 1) The toilet had not been cleaned since the prior guest and had old urine stains on the bowl. 2) When I asked for someone to clean this up, no one showed up the first time (after waiting 30 minutes). 3) All three coffee packets in the room were decaf. 4) I told two separate people I would be checking out around noon, yet was interrupted again after that prior to noon the morning that I left (I was on calls). 4) I had to call to have an internet access fee removed from my invoice after that was chosen that as my Gold SPG membership perk at check-in. Staff was unfailingly pleasant, but training or procedures clearly need work - this was the most hassle-ridden hotel stay I have had in years.
September 6, 2013
Rated 3 out of 5 by Carol455 Staff need a lesson in hospitality...
Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever.....
April 10, 2014
Rated 5 out of 5 by MFG8888 The Sheraton at Mardi Gras
We had a wonderful time staying at the Sheraton on Canal Street for the weekend before Mardi Gras. The facility and staff are first rate, and the location is perfect. Access to our vehicle was always prompt; checkout on Sunday morning, while chaotic at other hotels in the area, was very fast and smooth. My only complaint was the charge for internet access. We paid premium rates for this time block and a minimum stay; loading internet fees on top of this is just a bit greedy.
March 3, 2014
Rated 3 out of 5 by Johnny650 Nice building, but room service issues
Room was nice, but the rover-facing windows were really dirty. Bad enough that it wasn't worth opening the shades :(
We ordered room service twice:
#1 4/17 breakfast pre-order via the door-hanger card. breakfast didn't show up on time, so we called to learn they'd never gotten our order. Offered to send up a small coffee and bowl of oatmeal for $35 (pass, thanks).
#2 4/18 early dinner order via phone call to room server. no problems, food was good and delivered on-time
April 22, 2014
Rated 4 out of 5 by cheesehead2 Solid value
Excellent location for getting to CBD, French Quarter, Garden District; easy to walk or hop on street cars Room was simple and nice; no frills - no shower cab or bathrobes. Only complaint was that room was not vacuumed well as it had a border of dust all around the walls.
September 14, 2014
Rated 4 out of 5 by RM1207 Food and Beverage
Quality of the food and selection is not worth the price.
Paid the most I have ever paid for two banquet dinners to receive the worst meal.
The pricing for bottled beers and pop was way over priced. Would not recommend this hotel for any food or beverage offerings. Recommend you find an independent food operator focused on improved quality, larger selection and greater value for guests. Great location with very poor food offerings and pricing structure.
July 2, 2014
Rated 4 out of 5 Very nice stay
I was sort of hesitant about this hotel after reading some of the reviews...but I can honestly say most of the reviews on here are not correct. The hotel was very nice, the room was clean and also very comfortable. The only negative I have about this stay is the buffet breakfast price...it was almost $50 for 2 breakfast buffets...that was crazy in my opinion...very OVER priced...but other than that...I would stay here again, and find another place to go eat for breakfast!
February 25, 2014
Rated 4 out of 5 by Lyn24 Overall good experience
The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo.
April 9, 2014
Rated 4 out of 5 by ElkSec Elevator
Our room was great....except for the fact that the bed headboards backed up to the elevator shafts. Alllllllllllllll day and night the whoosh, motorized sounds of the elevator traveling up and down, up and down, up and down. When mentioned at the front desk, we were answered with..."At least you weren't in 3509" (beside the elevator!!!. Don't know what would have made that worse!!!! Nothing done but deducting a $20.00 bar charge! Oh Boy!
July 18, 2014
Rated 2 out of 5 by belld2014 This hotel was disappointing
The manager tried to make it a better situation but my overall experience was disappointing. House keeping crew was good but the food, room was mediocre and expensive.
September 22, 2014
Rated 4 out of 5 by mw89cr126 Comfortable beds but rooms far from sound proof
Beds were very comfortable and the views on the higher floors were great. The only negative aspect of the hotel was the room sound proofing. You could hear everything that was going on in the hallways and since this is one of the most popular hotels, there are lots of people and lots of chatter in the hallways to wake up you.
September 3, 2014
Rated 3 out of 5 by Ashley713 Very nice hotel
This hotel is extremely beautiful, but my stay was no the best. The walls are extremely thin so I constantly heard everything that was going on in the next room; also the hotel room was really hot even after having the air on 65. I did love the fitness area and the pool, the bar area was also a major plus. They had a few things wrong but overall I would book with them in the future!
August 18, 2014
Rated 3 out of 5 by Unsure89 Hotel nice, some staff issues
The hotel was nice and adequate for our accommodations. However, the security bar lock on our door was not screwed in tightly, so we asked Housekeeping if they had a screwdriver we could use to repair it. The lead housekeeper on the floor at the time was very short with us, telling us that it was not a housekeeping issue. We called guest services to ask for assistance, and they said someone would be up directly to repair it, but no one ever came that night or over the next 2 days to do so.
When we were ready to check out, we went downstairs for a luggage cart and was told that only staff could bring them to the rooms, and someone would come right up with one to assist us. After 30 minutes no one had arrived, so we lugged everything to the lobby on our own without the use of a cart. All personal face-to-face contact with the front desk and the valet staff, however, was wonderful.
August 7, 2014
Rated 3 out of 5 by TravelGirl80 Extended Weekend Getaway
The hotel was nice considering the construction......Not a lot of amenities, but in a GREAT location. Most of the staff was very friendly, but there was an incident with housekeeping that I believe could have been prevented. I called down for towels and wash cloths, and after waiting an hour I went out in the hall to ask the housekeeper on our floor. She was nowhere to be found, but her cart was outside our door. So I proceeded to grab two towels for my boyfriend and I. Well that made her appear.....She got upset with me for tampering with her cart. When I told her why, she began to argue with me.
Then there was the issue of receiving wrong information from several front desk clerks regarding charges which then got management involved. I will not let this experience detour me from staying at Sheraton again......I just hope the issues are fixed going forward.
July 22, 2014
Rated 4 out of 5 by ksgu Kudos to GLENDA!
We attempted to check in early b/c my husband had a speaking engagement at the hotel at 2:30. The suite we reserved was not ready. However, Glenda (at the check-in desk) was kind to us and took pity and allowed our family to go to a regular room so my husband could get ready for his appearance. Later that day we moved to our suite. Glenda was VERY accommodating, which we all appreciated after having been in the car for 4.5 hours. Sheraton New Orleans has my business!
September 23, 2013
Rated 3 out of 5 by CUPA14 NIce, but...
The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much!
April 10, 2014
Rated 5 out of 5 by Jodee7777 Wonderful location, wonderful stay
This hotel has recently been renovated. The beds and room were set up like a very sophisticated upscale hotel, and the accommodations were wonderful. I loved the recently renovated pool, the bed was amazing, and the security was excellent as well.
If you are looking for value and a great place to stay close to everything, stay here. You will not be disappointed.
August 22, 2014
Rated 3 out of 5 by TCFPaof Great property, service needs work.
Hotel location is great. It is generally in good shape. My room was very nice and well-kept. Service could go a long way.
Stefania at the desk was great. Other than that.
- Dock worker watched us unload a truck and didn't offer any assistance.
- Pallet driver was slow, very very slow.
- Left a note and an item at desk for my wife. She checked in and neither were delivered. I had to retrieve note and item and give them to her personally.
- Asked for crib to be put in room. Didn't happen and I had to ask again.
- Bartender during in-room reception repeated several times that we were out of time and that he had to leave and we would need to serve ourselves. Oddly, no one asked and no one cared that he was leaving, but he kept saying it anyway.
- Elevators were a disaster. Walked down 47 flights of stairs once and up 39 after waiting for more than 20 minutes for an elevator.
July 28, 2014
Rated 3 out of 5 by lyntzu just an ok hotel!!!!!!
we have been to many sheraton hotels before and by far this one this need improvements. from the start, we werent recognized by the personal as gold members; treated as a regular customer. lack of security, any body can get into the hotel. we had to keep an eye on our luggage. the air conditioner was not working properly. bathroom not clean up to standards, within shower water would not drained. and, in the closet we found pair of socks from previouss customer.
December 5, 2013
Rated 5 out of 5 by GM50 Hotel Staff, Condition, Location
The staff at this hotel "gets it". We were sincerely greeted from the parking services, to the front desk, to cleaning services, to meal service. Listening skills and attention to detail are this hotels finest skills. The cleaning staff should be given gold stars--our 42nd floor room was kept beyond standard. We were there for a conference and messes from break out sessions were seemingly whisked away.
Flowers, upkeep, cleanliness with no intrusion upon guests.
June 3, 2013
Rated 4 out of 5 by Buttermilk Great Hotel Stay
We had a great hotel stay here recently for the Essence Music Festival. Everyone was a great help especially the Chef, April, in the breakfast buffet area. She went overboard to help us and she was exceptionally sweet. Only problem we had was with keys working to room when we first got there and keys to the lounge, but got those fixed. Also, the frig did not get very cold, but otherwise everything was great. Great view from room.
July 10, 2014
Rated 3 out of 5 by Guess007 Very Rute Staffs At The Concierge Desk
The African America staff member in the concierge was very rude and lack of respect to the customer. This is especially true to a preferred SPG manager. I have stayed in many SPG hotels around the world and I have never experience such a lack of respect to customer. She should be trained to how to handle customers.
September 1, 2014
Rated 5 out of 5 by ktmac1 great stay all around!
We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!!
July 3, 2014
Rated 5 out of 5 by Travelhost International Groups
It is always such a pleasure to stay at this hotel as the staff always make sure the guests are well taken care of. The location of this hotel is simply The Best.
The food is delicious and very well presented, the rooms and the view cannot be beat.
I look forward to staying at this hotel whenever my tours are in New Orleans.
Thank you all for making the tour passengers feel so welcome.
August 9, 2014
Rated 4 out of 5 by nwkuo5376 Excellent location and service
Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31.
When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02).
The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter.
June 20, 2014
Rated 4 out of 5 by Little1 Conference guest
i was a part of the DLC conference held Sept 22-25 at the Sheraton New Orleans. Your location is great, the food was very good and the conference facilities as well.
The enviro friendly option is a good idea - but every 3 days has it's challenges. We ran out of toilet paper, shampoo, soap, and the bottled water and in room coffee do not get replenished. (we were on Club- so went to Club lounge but in room would have been nicer).
Also the service in your lobby bar is VERY SLOW. ANd not very attentive. Many of the 6 days that we were there (and we were in lobby bar every day) they ran out of 2 kinds of wine (by the glass), Non alcoholic beer, and many times we had to line up at bar to get drinks to bring back to our tables.
If you also added a piano or music to your lounge it would make the long wait for a drink much better. :)
September 27, 2013
Rated 3 out of 5 by sss200 Did not meet expectations
The parking was $43 a day and no one would help me find self parking. Wanted ice cream on night at 7 and it is not on the menu and the gift shop was closed. How do you not have ice cream in a hotel? $5 Starbucks card offered for having the maid skip cleaning but I had to fight for the card every day. Don't offer if your not going to deliver. Small things I would not expect from this Hotel.
August 4, 2014
Rated 3 out of 5 by Carol147 Staff was friendly but getting rooms cleaned was iffy
Check in was lengthy because the computers went down just as we arrived but staff worked hard to keep us informed until service was restored.
We requested a refrigerator for meds at reservation and again at check in. After calling the next morning we finally got it.
For two of three days, our room was not made up until we called late in the afternoons.
On other hand we found that all staff was friendly and anxious to help.
June 30, 2014
Rated 3 out of 5 by Dori27 Convention
Although I had a great time at the convention we had many issues at the hotel. I personally had no working TV the entire week. My room wasn't properly cleaned and keys worked when they wanted to. I think the best comments made to me were from the housekeeping staff when she said she had to call engineering to fix the TV while she was in the room because it wasn't working. (How did she know? It wasn't on.) Whenever I came back in after she was there the Trymon Martin case was on. Guess she didn't want to miss a minute of the case. She also slipped up and made a comment about how they knew the room had issues they just don't want us to know. I ended up dusting the room myself since I coughed the entire time I was there. Room service was excellent but afternoon service in the restaurant was so slow many had to leave without their orders.
July 15, 2013