Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.9 out of 5 by 684 reviewers.
Rated 4 out of 5 by Excellent location and service Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31. When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02). The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter. June 20, 2014
Rated 2 out of 5 by This hotel did not meet expectations I made my reservation at least a month in advance and when I arrived late in the afternoon, our room was not ready. We had to wait around an extra 90 minutes before we got something close to what was our preferred choice of room. In addition, there was a power failure in the hotel which knocked out the elevator system. This resulted in long waits to get to the 36th floor. I also thought that $42/day for parking was excessive. June 20, 2014
Rated 4 out of 5 by Dont' get room service Had room service for breakfast. Prices were outrageous. My spouse's eggs and toast were cold. Coffee was lukewarm I ordered yogurt and fruit .....got a small container of Yoplait strawberry yogurt. June 29, 2014
Rated 4 out of 5 by Great location Excellent amenities, located close to the French Quarter and the River Walk. Staff are friendly and helpful, I would definitely stay here again. June 30, 2014
Rated 4 out of 5 by This hotel is good Our stay was find. The room were nice, clean and the bed was comfortable. The pool was small. Be alert in the lobby a person came up to me and asked me for money. June 29, 2014
Rated 5 out of 5 by Great Renovation The hotel looks so much better after the renovations, however we did notice some areas of concern with keeping the product new. Our room, although appearing to surface clean, had black marks on the bottom sheets and food and dust under the beds. There were also hairs in the shower (hopefully from a room attendant but you never know). When we called down from IRD at 10:55pm on 5/1/2014, the service express agent that answered was not polite at all. She did not state her name nor did she seem at all willing to help me. I ordered a kid sized cheese pizza as I had 2 nights before and the pizza that was delivered was not at all a size for a child nor was it like what I recieved previously. Consistancy is key May 5, 2014
Rated 2 out of 5 by Horrible experience and clueless manager I have stayed at this Sheraton many times over the years, but this will be my last. The hotel experienced a power problem which kncoked out the high rise elevators as well as TV service. First let me say the staff was excellent and did what they could, but mgmt made two fatal mistakes. First, the hotel did not proactively offer any guest some sort of accomodation for the tremendous inconvenience, nothing, not even a free breakfast, newspaper or cocktail. Second, the staff on duty was overwhelmend. The morning of checkout there were at least 100 people in line to check out and only TWO desk clerks. Unbelievably horrific service during an emergency event. as I said earlier, the staff was pleasant and professional at all times, but the hotel management was clueless on what they should have done to apologize for the inconvenience and make some token offer to make up for the tremendous inconvenience. June 21, 2014
Rated 5 out of 5 by Your ATM stinks You should update the ATM at your hotel. Getting money out of it is impossible. I walked up to a restaurant out side and got money faster. Only bad thing. May 19, 2014
Rated 3 out of 5 by The rooms were dusty The rooms were dusty and dirty, the food was not good, especially lunch for the conference I was attending. June 30, 2014
Rated 3 out of 5 by Company meeting Hotel was nice but the construction noise was very distracting during our meeting June 30, 2014
Rated 4 out of 5 by mrs Excellent people on the phone(specifically, Shannel) and the morning Front desk on June 25. June 29, 2014
Rated 4 out of 5 by recent stay My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed. June 26, 2014
Rated 4 out of 5 by More Help Needed My husband and I spent this last Saturday night at the Sheraton on Canal in New Orleans. We have visited the Sheraton fairly often; however, we have never seen it this crowded. As a consequence, there was not enough hotel employees to assist the patrons. We waited almost an hour to have our car retrieved from valet parking upon our departure. Also, I thought there were small refrigerators in the rooms. I am on a special diet, so that would have been convenient. In addition,the price of our room had gone up considerably . . . .we used to be able to stay for $100 a night. Now with parking and taxes, it was close to $250. Overall, we enjoyed our stay but there needs to be extra attention paid to details for this price point. Otherwise, we will be looking for a different hotel when we come to New Orleans. June 9, 2014
Rated 3 out of 5 by Conference stay Location couldn't be beat. Desk staff were great. Hotel itself seems "tired", could use some updates. They were out of king rooms when I arrived so I had to take two doubles. Room was very small. Beds were comfortable but could not sleep because of noise all night long (maybe from the elevators going up and down, I'm not quite sure). Ice machine on my floor was missing, so I had to go to another floor for ice. Problem with a/c - even though i kept it at 65, room was very warm. June 9, 2014
Rated 2 out of 5 by This hotel needs improvement The food was awful. I've never tasted food that had no taste whatsoever. The lack of functioning restrooms on the meeting room level was very annoying. The power failure left many without access to elevators or air conditioning. My check out bill was actually higher than my reservation total. June 23, 2014
Rated 5 out of 5 by Ideally located and great staff! From the moment that I drove up to the valet station to the moment I left it 3 days later, my experience with the Sheraton was superb. The staff was friendly and accommodating. Since my room wasn't ready, they provided me with access to the Executive Lounge. My room was spacious and well appointed, with full length windows and large bathroom. Overall, the hotel is located in the perfect spot with access to the trolley and easy walking distance to many of the New Orleans attractions. Highly recommend this hotel for anyone traveling to New Orleans for business or pleasure. May 5, 2014
Rated 2 out of 5 by Disappointing Experience I have stayed in many Starwood hotels and the New Orleans Sheraton was not my favorite. The "free" internet speed was equivalent to dial-up and the elevator system was horrendous. I waited one evening for 20 minutes to be picked up on the 34th floor. The following day my colleague and 11 others were trapped in the elevator for at least 10 minutes. Both instances resulted in a delayed or missed meeting. I dislike complaining but not being able to conduct business online and dealing with a goofy elevator system ruined the experience for me. May 22, 2014
Rated 4 out of 5 by Conference The staff were very responsive and understanding given the situation at hand, i.e., electrical outage to the upper floors. Although I only asked for the Greene housekeeping treatment, and they did replnish supplied the first day, the did not do the same the second day. June 23, 2014
Rated 5 out of 5 by Your best bet in New Orleans! I recently stayed at The Sheraton new Orleans over Labor Day Weekend and wow, what a great experience. Labor Day weekend can be crazy in New Orleans, but the staff at the hotel handled it with ease. I was so impressed at the level of service from the staff; they were genuine and always asked if we needed anything else. In addition, the rooms were immaculate and seem to have been recently renovated. If you’re heading for New Orleans, this is the place to stay! Thanks! September 3, 2013
Rated 1 out of 5 by Andrew J. Devany Ohio Heartland CAC I was at the Sheraton for a confernce. The staff were friendly and accessible. My room was nice and comfortable. The food served at the conference was very bland and mediocre. Certaninly not what you expect when you visit New Orleans. For two days of my 3 day stay the elevators were out to the floor wheere my room was located. On numerous occasions I was forced to walk up 6 flights of stairs to get to my room. On one occasion I walked down 29 flights of stairs because the one elevator that was in operation on the 29 th floor had an enormous and growing waiting line. I am 66 years old and have a minor heart condition multiple flights of stairs can be a real challenge for me. In light of this disappointing situation I feel that the Sheraton should offer some type of benefit to all customers who had rooms above the 29th floor for the days in question. I realize that the Sheraton is running a business and mechanical failures do occur, but, they also have a reputation that has been tarnished by this situation. June 21, 2014
Rated 3 out of 5 by Noisy experience On the first morning of my stay, the alarm clock in the room began to go off at 5:30am. There was no "Do Not Disturb" sign and therefore I was awakened one morning by house cleaning and one evening during a nap by house cleaning. The temperature of the bath water was difficult to regulate and occasionally would turn very hot for a short amount of time. On my last morning, the alarm clock next door (unoccupied room) began going off and I had to call the front desk/security to have it turned off. I could hear the ice machine and the elvator noises from my room at all hours. One morning, I went to the hallway to ask some people to quiet down and they were actually in their room; the walls are too thin. April 7, 2014
Rated 5 out of 5 by Very good, but missed a few features I like the "green" program of rewarding the choice not to change sheets with a $5 coupon. Unfortunately, this meant that sometimes housecleaning staff did not come in to clean and straighten at all, or did not after about 11:00. I was always able to get what I needed from staff in the hall, but I missed having my room freshened up. I also would like a simple take-away breakfast food stand. There was no place I could get yogurt and fresh fruit unless I wanted to go to the restaurant for breakfast. I like to have some breakfast items in my room. The staff was helpful and very pleasant. April 7, 2014
Rated 2 out of 5 by Marginal review The electrical failure which closed down the upper level elevators for a day and a half and resulted in no electricity and air conditioning for a number of hours on the second day put quite a damper on out stay at the hotel. June 22, 2014
Rated 4 out of 5 by Great location This hotel was within walking distance to the French Quarter and Riverwalk. It was true Sheraton standards. Friendly staff, comfy beds, very clean, and safe. June 24, 2014
Rated 4 out of 5 by Poor work prioritization by maintenance staff We experienced a failure on the room door lock that resulted in a wait time of 25 mins to access our room and belongings. For two consecutive days, the key card failed to open door and the first day maintenance indicated the battery needed replacement but it was never done. The door failed the next day and we found ourselves in the same predicament - waiting in the hallway for maintenance to arrive to troubleshoot/unlock. June 9, 2014
Rated 4 out of 5 by Nice Place The staff were excellent and the accommodations very good. Other than the loss of the elevators it was a good stay. June 23, 2014
Rated 2 out of 5 by Beware of the elevators During our stay the elevators to the upper floors did not work. The staff tried very hard to make up for the inconvenience but it did not really ease the fact that we couldn't get to our rooms at times. June 21, 2014
Rated 2 out of 5 by Drip, Drip, Drip The bathroom that we had was one of the worst that I have ever stayed in. First you had to hold the flush lever until the toilet decided it was going to flush all the way. Second you could not turn the water for the tub off. It was not just a drip here and a drip there but a constant slow run of water. Added to that was the TV service which decided to turn off in the middle of a program more than once. Now for the good side. The staff were as helpful as they could be. On more than one occasion I asked for directions and was given almost step by step directions as to where I was going as well as things to look for while I was walking. That way I saw a few things that I could have missed. July 30, 2013
Rated 3 out of 5 by It was a long week Failure of elevators, inoperable restrooms. Staff tried but just no way to overcome this. June 23, 2014
Rated 1 out of 5 by Lots of Issues... The elevators were down alot of the time. NOISY....No restrooms on our conference floor. June 23, 2014
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