Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
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Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.8 out of 5 by 533 reviewers.
Rated 5 out of 5 by Very Nice Hotel I was in New Orleans for Business. I had a vey good stay overall. The elevators are a bit noisy, so try not to be too near. Speaking of elevators, the new technology makes using them a bit tricky as first, but later the efficiency is quite evident. June 16, 2013
Rated 5 out of 5 by Definitely the hotel to stay in while in New Orleans. Great location, fantastic view from room on upper floors. Eye on New Orleans. Easy walk to all sites to see. Staff professional, helpful and accomodating to needs. Count me in on a return visit. November 20, 2013
Rated 5 out of 5 by AWESOME HOTEL all of the Sheraton staff from bellman to front desk, house keeping were friendly, professional and polite and helpful. December 23, 2013
Rated 5 out of 5 by Conference Stay Excellent service,clean rooms, and friendly staff. My only suggestion is that the Rhythms Room temperature needs to be warmer! Other than that, the Hotel exceeded my expectations! Thanks for a pleasurable stay. October 23, 2013
Rated 5 out of 5 by Consistently good! I spend more time in SPG hotels than anyone should and I have stayed at every SPG hotel in New Orleans and this is my favorite hotel for business. I have always been met with friendly helpful staff and I really like the location. May 30, 2013
Rated 3 out of 5 by Usually a Great Hotel Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time. September 23, 2013
Rated 5 out of 5 by Nice hotel Hotel was clean and staff was very nice and helpful. December 30, 2013
Rated 2 out of 5 by Rest up before you arrive room was VERY hot, especially when trying to sleep at night. Rooms were very noisy, Hotel room doors closed were loudly so when people in other rooms were leaving it would wake me up. Got no sleep during my 2 night stay. May 22, 2013
Rated 5 out of 5 by Great Location & Service Great room furnishings. Staff was very helpful and friendly - first time in NOLA and its a fun and friendly place. Only issue was that the remote on the flat screen was a pita. But then again, wasnt at the hotel much. June 8, 2013
Rated 2 out of 5 by Below Expectations The stay as a whole was below par. First we arrived to a warm room on a hot day and it was down hill from that point. I turned down the air to 65 and left for 7 hours. When we returned the room was slightly cool. The bellhop assisted us with the A/C system but ultimately the room never cooled below 75. Unfortunately, it was 1am when I woke up, due to the heat, and found my family clammy. Then they have the concierge that was less than friendly when we asked for suggestions for local restaurants. Finally we have the pool area. The pool is small, only has one light that works in the pool and no lighting outside the pool. The area in general appear run down and neglected. I did share these concerns with the manager on duty at check out and he offered me 1000 reward points. I soon found out per a SPG operator that 1000 pts won't do anything. It takes 3000-5000 pts to even have a comp stay. So I was then comped my valet parking. This stay was to much hassle for me. Not worth the $160 a night. Wouldn't even go back for a free stay....not that they offered!!!!! Two thumbs down! August 3, 2013
Rated 3 out of 5 by Mixed Review Checkin was at 3pm. I arrived shortly after 5pm and they still did not have my room ready for me. Check-in line was very long, and had to stand in that twice due to room not being ready. Then was also told that there no microwaves available for my room (even though I had requested it in my reservation), and no courtesy microwave availalble that I could use anywhere in the hotel. This was very inconvenient since I'm on a special diet. Ended up having to eat/drink everything cold. Rooms were clean, and we had the option of putting out a 'go green' sign which told cleaning that we didn't need anything....and we were to get a $5 gift card for each day we did that. I did all 4 nights of my stay, and received only 2 cards. Another person in our party did not put the sign out as she wanted her coffee supplies refreshed every day. Her room was never cleaned, but she did at least get a $5 card each of her 4 nights. She had to call to the front desk to request coffee supplies. The program idea is a good one, but only if the cleaning staff actually follows the rules as layed out. July 1, 2013
Rated 3 out of 5 by Just looking for the bare essentials I checked in on the evening of 1/9 and the heat in my room didn't work. I was too tired to deal with it so I just went to sleep. I called the next day and a tech was sent up, I left to attend a company meeting and when I returned the heat still didn't work. It was around 11:30pm and I had to stay up until another tech came that easily fixed the issue. The next morning there was no hot water. I called the front desk that forwarded me to a tech and he told me to run the hot water in the tub and the sink at the same time. This seemed a little ridiculous to me that a tech would have a guest do this instead of just coming up. I told him I had to go to another meeting and please just come up and fix it while I'm gone. The next morning there was still no hot water. I called again and was told the same thing. I gave up and just dealt with taking semi-cold showers. The internet was too slow and I wouldn't be able to load certain content on my laptop. The location of the room was good although the walls are paper thin and you can hear people coming in and out at all hours of the night. There was no ice machine on my floor (15). I once came back to my room and the cleaning crew was just leaving so I just told them it was my room and walked right in without having to use my key which later bothered me. Anyone could've just walked in and taken any number of my belongings. January 15, 2014
Rated 4 out of 5 by Great location Our second stay at Sheraton in New Orleans, we enjoyed the location and view of Mississippi River from our room. The service and accommodations were excellent. We would stay there again and recommend to others. July 31, 2013
Rated 5 out of 5 by Location, Location, Location Exquisite hotel in a great location December 30, 2013
Rated 5 out of 5 by This hotel was very comfortable I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing. August 11, 2013
Rated 5 out of 5 by So posh and comfortable This hotel was beautiful and very comfortable. The staff was excellent. There was an incredible photography exhibit on the ground floor while we were there. I will stay there everytime I go to New Orleans. August 9, 2013
Rated 4 out of 5 by Jacuzzi Really nice hotel, but I could not believe there was not a jacuzzi. Also, the maid cut corners and did not change my sheets Club room was better than most. Blaine was excellent! October 25, 2013
Rated 5 out of 5 by Hotel The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel June 5, 2013
Rated 5 out of 5 by New Orleans Gem Fantastic facility, close to all of the meaningful activities without being too close. Very clean and nicely decorated room - and believe it or not, quiet. November 8, 2013
Rated 5 out of 5 by best location the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff June 9, 2013
Rated 5 out of 5 by Excellent location and service! Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions. May 29, 2013
Rated 5 out of 5 by This hotel is the epitomy of southern hospitality The staff of the hotel was very courteous and congenial from checking-in, maid service, concierge to the food and beverage staff. I could not find one problem with my stay at this hotel. July 23, 2013
Rated 4 out of 5 by Great Service Great location and easy access December 23, 2013
Rated 5 out of 5 by Great Location! We visited New Orleans for a wedding and were very pleased with the location of the Sheraton. We were able to walk to everything we wanted to do. Everyone we interacted with was pleasant. May 28, 2013
Rated 5 out of 5 by My Wedding Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!! October 4, 2013
Rated 5 out of 5 by good locatuion We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy August 4, 2013
Rated 5 out of 5 by It is a great experience to stay at this hotel The service at front desk is one of the best ones I ever had before, the elevator, not just different but better organized for users. November 5, 2013
Rated 5 out of 5 by The room and staff were outstanding. Housekeeping provided outstanding service. The individual who assisted me at the Starwood desk at my arrival was excellent.. November 12, 2013
Rated 5 out of 5 by Amazing Staff It was my Birthday and they went out of their way to upgrade my room after I asked. Everyone at this hotel is so polite and curteous November 4, 2013
Rated 5 out of 5 by Love the "Make a green choice" I am very impressed and just love the push towards sustainability. December 6, 2013
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