Rated 3 out of 5 by CAPTIVIA HOTEL NEEDS WORK ON CUSTOMER SAT
I DO THINK OVER ALL THERE WERE PEOPLE THAT WERE CARED BUT FOR THE MOST PART I FELT THAT THE STAFF WAS JUST TIRED OF TOURIST
April 14, 2014
Rated 2 out of 5 by Jill426 LOUD
Hello! I booked rooms for my parents and also my family this past Saturday (11/30) in New Orleans. It happened to be the same day as the Bayou Classic. There was non stop screaming the entire night. We were on the 18th floor and had 2 small kids with us who were terrified. I love the Sheraton, but felt like nothing was being done to keep order in the hotel during this night.
December 2, 2013
Rated 4 out of 5 by Amanda09Fleming Thanks to Jenee
I had an issue with printing a document I needed in a hurry. Jenee, a staff member at the check in desk, tried to help. When the problem still couldn't be fixed, she went about and beyond to find me a quick solution and did it with a smile. I was super stressed and she came to my rescue!
A+ service for my entire stay. Thank you!
February 21, 2014
Rated 4 out of 5 by Lana12345 great hotel
Nice staff, nice rooms, very close to the action while being just far enough away to get a good nights sleep
April 15, 2014
Rated 3 out of 5 by orange1000 this hotel needs a lot of work
when I got to the hotel my bedside light switch was broken. I called two times a day for 3 days with no results. I finally called a manager and got it fixed
I ordered a glass of wine in the bar. it came in a dirty glass. I sent it back and then watched the bartender pour the wine from the dirty glass to a clean one and sent it back to me
February 12, 2014
Rated 4 out of 5 by Lattes No Self Parking
Had I known that there was only valet and no self-parking, I would have chosen a different hotel. At 43.00, a day, plus tip, it became quite expensive at check-out time. The breakfast was a disappointment, it was expensive and tasted like packaged food. I asked a local and found a few other breakfast places, that tasted way better and less than 50.00, what I spent at the hotel.
August 20, 2013
Rated 5 out of 5 by Eric1900 Great Conference
I recently stayed at this hotel for a business conference and the meeting facilities were great! Not to mention how close it is to all the things you expect to enjoy in New Orleans.
April 6, 2014
Rated 2 out of 5 by GS223 This hotel was really nice but ...
Sheraton on Canal Street in New Orleans was very nice and bed was extremely comfortable but there was no hot water in the morning. They said it was a city wide problem but the city does not supply "hot" water. That was very annoying. Also found out the a/c is on a motion detector so during the night was quite warm in room since there was no motion during the night.
December 22, 2013
Rated 5 out of 5 by SandP2014NOLA Great convention facility and location
My stay was for a convention, which it met that purpose extremely well. Due to the location, comfort and staff, I would recommend for a personal stay as well. The location was perfect for shopping, touring and experiencing the culture of New Orleans!
March 23, 2014
Rated 5 out of 5 by James97 Technology
My stay at Sheraton New Orleans was great. I had not experienced elevator technology. Found it to be very interesting.
April 12, 2014
Rated 5 out of 5 by CPRHA Business travel
This hotel is close to several attractions. The facility itself is very nice. Comfortable rooms and the meeting rooms were nice.
April 11, 2014
Rated 5 out of 5 by Rick2541 This hotel has great hospitality
From the time we drove up to the time we got back in the car the attendants, check in personnel, the ladies who cleaned our room
and restaurant waitresses exemplified the greatest hospitality you will ever experience. Everyone made our stay the most enjoyable experience. Everyone made sure our needs were met and made is feel like we were at home.
January 4, 2014
Rated 3 out of 5 by 1stTimer 1st Timer
This was my 1st visit to NOLA. I had a great tiem touring the city. The hotel, overall, is nice. However, their idea of "going green" means that no one comes to your room AT ALL. So, your trash collects, & no one comes to clean your bathtub. I don't mind using the same towels durign my stay, but I figured the least they could do was have someone come to remove the trash.
June 17, 2013
Rated 4 out of 5 by Maria47 AAUW Convention stay at hotel
While the accomodations were fine and the staff was friendly, I did not receive any special consideration as an SPG member, perhaps because of the size of the group. My main complaint overall is the food. Again, meals for conventions with large groups are not necessarily typical of the restaurant quality; however, the meals served to our group were not of good quality.
June 13, 2013
Rated 1 out of 5 by sportstv Horrible experience..
Room was located next to elevators so did not get ANY sleep until staff could finally move us and the new room was 5 times smaller! Maid service knocked on doors and were loud with each other outside of our room early in the morning - so much that it woke us both up. Terrible experience for $300 plus per night!
February 18, 2014
Rated 4 out of 5 by Adamilevine My NO stay
I liked the room, but my SPG "gold" status was not recognized AND room service wanted to START my room on day 2 of my stay at 4pm when I was resting, even though it was available ALL day.
March 31, 2014
Rated 4 out of 5 by Nessa55 This hotel has good features
Good location. Staff very helpful. Retrieving vehicle from valet parking was easy and convenient. The room was comfy. The cleaning was not what I expected. The bathroom floors were not cleaned on a daily basis and after 2 days of not receiving a new ice bag, I found housekeeping staff in the hall and got a couple of them so I know that the bucket wasn't cleaned.
September 5, 2013
Rated 4 out of 5 by Janessa01 New Year's Eve Stay
Hotel was great. NIce view of river walk could see all the fire works from our room. The only compliant I have is the maids didn't replenish everything in the room. I had to ask for extra cups, sugar, cream. They didn't add new shampoo, conditioner, or lotion. They didn't give us a fresh bath mat. They just missed some of the things you expect.
January 4, 2014
Rated 5 out of 5 by JAB222 Another Great Experience for our Group
We have been having our Annual Meeting at the Sheraton New Orleans for several years and we keep coming back because of the excellent service by your meeting and sales department and the main front line staff who remember us year after year and never fail to meet and exceed our expectations! Great job making us feel like our group business truly matters to you.
August 7, 2013
Rated 4 out of 5 by bbstla very comfortable
the hotel staff was very accommadting, friendly and helpful
April 14, 2014
Rated 4 out of 5 by Boston3 Very good hotel
for business meeting. Not hard to get to. Valet parking was quick. Only reason I do not give the Sheraton a 5 star is I had no hot water my last day there. This was reported but no one even offered to apologize much less think to give me something for my inconvience. I would expect this in a third world country but not in New Orleans aned at the Sheraton.
November 13, 2013
Rated 5 out of 5 by seely1ch Nice facility
This was a nice facility. I wouldn't say excellent as my room was not extremely clean upon arrival, and I could never adjust the temperature to meet my needs. Staff was excellent and very accommodating.
March 27, 2014
Rated 5 out of 5 by Amanda11111 Friendly and helpful staff
The staff that greeted us at the front desk were friendly and helpful. I also appreciated the security checks each evening to ensure that only guests were allowed on the residential levels.
March 29, 2014
Rated 5 out of 5 by MAWe Excellent
This was the first time we had visited this hotel as all ways we were greeted in the usual SPG manner, thanks for making our short visit fantastic
April 5, 2014
Rated 2 out of 5 by Kowaliga Check In
We arrived at 3:15 since the hotel had a 3:00 check in time. After prepaying over $1,000.00 for our reservations, we were not given a room until 5:30. This was only after repeated discussions with the front desk explaining we had 6:00 restaurant reservations with clients and my wife needed to change clothes. Not a very pleasant experience.
January 5, 2014
Rated 5 out of 5 by webb2 The hotel has great features
I enjoyed the closeness to everything downtown.
April 14, 2014
Rated 5 out of 5 by joey223 everything about this hotel was excellent
We felt everything about the hotel was excellent especially the staff it was a great time
April 10, 2014
Rated 5 out of 5 by Barbee57 Best proixmity to everything
This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy!
March 21, 2014
Rated 5 out of 5 by melagon Great location and decor
Thank you so much for such an enjoyable stay! Room and view was great.
April 11, 2014
Rated 5 out of 5 by jcb22 jcb
Excellent facility and staff
April 14, 2014