Sheraton New Orleans Hotel

  • 500 Canal Street
  • Nueva Orleáns,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

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Política de edad mínima

Los huéspedes deben tener 18 años o más y una identificación vigente con fotografía emitida por el gobierno para reservar una habitación y registrarse en el hotel.

Rated 3.9 out of 5 by 745 reviewers.
Rated 5 out of 5 by Impeccable service, fantastic club lounge and friendliest staff ever This is one of the finest hotels for service, efficiency and responsiveness, compared to all 5-star hotels in which I have stayed and worked. Staff is uber-friendly, courteous and knowledgeable. While the sleeping rooms are not oversized, they are extremely comfortable and provide for a good night's sleep. April 14, 2014
Rated 5 out of 5 by This hotel was perfect for the conference The layout and location of the hotel worked best for this conference. July 9, 2014
Rated 5 out of 5 by 5 Days in New Orleans We had a fantastic time staying in the Sheraton in New Orleans. The location was the very best for spending time in the French Quarters and enjoying all of the historical sites and shopping. The staff was excellent with lots of smiles, manners and great attitudes. A really great organization of people , in a beautiful hotel. July 27, 2013
Rated 5 out of 5 by Essence 2014 "GREAT"!!!! Hotel was in a great location and the service was excellent!!!! July 8, 2014
Rated 5 out of 5 by Excellent Service, Quality Experience The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network. May 7, 2014
Rated 5 out of 5 by Great representation of what you should expect from Sheraton From the moment we arrived, we were greeted warmly and professionally. We were in town for Jazz Fest and it was extremely busy and hurried. Staff made us feel relaxed and comfortable. Big smiles from everyone - from Bellman to room hostess to bartender! Room was clean and smelled fresh! April 30, 2014
Rated 4 out of 5 by Great location This hotel was within walking distance to the French Quarter and Riverwalk. It was true Sheraton standards. Friendly staff, comfy beds, very clean, and safe. June 24, 2014
Rated 5 out of 5 by Best Hotel Bed in a LONG LONG time New Orleans. French Quarter starting across the street. That would be enough, but although the room was a bit small, the bed and pillows were outstanding, and the room was blissfully quiet. Excellent service from the staff, and a clean, attractive hotel. An easy choice for my next visit to Big Easy. April 8, 2014
Rated 4 out of 5 by Great location The hotel is located in a great location. Walking distance to everything. Nice size room and comfortable. Expect to pay extra for the parking, wish they would give us a discount since we are staying at the hotel. Also hate those key cards they always deactivate and we have to go back to the front desk to get new ones. October 7, 2013
Rated 4 out of 5 by The service was great considering you were handleing 800 of us The service was great,when I had a problem it was dealt with promply .The only weak point was the food,it was very sub par .especally the dessert & morning baking . I ate five meals in your hotel. Eggs pasty, too many carbs not enough healthy catering choices.Nobody liked the dessert ! April 26, 2014
Rated 5 out of 5 by Great view This property has a great view of the city and the river. July 7, 2014
Rated 1 out of 5 by Horrible experience.. Room was located next to elevators so did not get ANY sleep until staff could finally move us and the new room was 5 times smaller! Maid service knocked on doors and were loud with each other outside of our room early in the morning - so much that it woke us both up. Terrible experience for $300 plus per night! February 18, 2014
Rated 4 out of 5 by Great except that food service is very slow Loved the beds and cool elevators. There has got to be a more efficient and timely manner to serve a conference banquet. Terribly slow and then the food was luke warm. Over cooked tenderloin is such a shame. When we ordered food in the restaurants, the service was also very slow even though there were few customers. June 13, 2013
Rated 3 out of 5 by very, very loud There were several rooms parting very loudly on our floor. We called security twice which did help. The few people left would occasionally wake us up throughout the night. It seemed like these people should have been kicked out. There was no place to have breakfast in this hotel. April 25, 2014
Rated 5 out of 5 by Perfect Stay Hotel is huge. They were able to meet my needs. I got locked out of my room. They were there within minutes to help me. Stayed for the marathon and was blocks from the start line. Was real nice to have a late checkout afterwards, because I was able to shower and then check out. Would stay here again for sure! February 3, 2014
Rated 3 out of 5 by The rooms were dusty The rooms were dusty and dirty, the food was not good, especially lunch for the conference I was attending. June 30, 2014
Rated 5 out of 5 by Centrally Located I have been to this Sheraton before and will return. It is centrally located to many points of interest in the city. It has an easy walk to the convention center , casino and the french Quarter. The staff is friendly and courteous. the public areas are clean, the lobby is user friendly and rooms are comfortable. November 7, 2013
Rated 5 out of 5 by Club Floor Wonderful The associates in the Club Lounge were all wonderful. All were so friendly, warm and helpful. The overall hotel feeling was also welcoming. The hallways in the hotel were very chilly. Keeping the air conditioner temperature a little higher would be more efficient as well as more comfortable! April 3, 2014
Rated 4 out of 5 by This hotel is very nice I was pleased with the room. Iwas in a handicapped room. Shower water spelled all over floor. Did not have a place to put luggage. Could have had a bench in front of window to place at least one suit case. There were two of us in room and we stayed only one night. Good help with car. Attendants very helpful. January 4, 2014
Rated 3 out of 5 by rooms need better insulation from street noise We hear way too much noise from outside the hotel and we were on the 10th floor. There was an almost constant noise from police and fire equiptment. Also adjoining room doors were very loud when closed. We were awaken at all times of the night from these noises. You could even hear the music from Bouron st January 22, 2014
Rated 4 out of 5 by mrs Excellent people on the phone(specifically, Shannel) and the morning Front desk on June 25. June 29, 2014
Rated 3 out of 5 by Gr8 location Everything is wonderful except for the petite pool. July 4, 2014
Rated 3 out of 5 by Company meeting Hotel was nice but the construction noise was very distracting during our meeting June 30, 2014
Rated 3 out of 5 by Unusual Issues Bed was comfortable. Dirty glasses and coffee maker in room. Standing water in tub when first arrived. No hot water one morning for my shower! "Security" banged on closed/locked door in middle of night to say there were reports my door was open. I had been asleep for almost three hours. Unacceptable. December 18, 2013
Rated 3 out of 5 by Nice hotel, but.... The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive. July 1, 2013
Rated 4 out of 5 by Nice Place The staff were excellent and the accommodations very good. Other than the loss of the elevators it was a good stay. June 23, 2014
Rated 4 out of 5 by VERY GOOD For a very large hotel, I was very pleased with the Sheraton New Orleans. The check in staff was excellent and very courteous. The rooms were recently done over and very nice. The location was excellent. Overall, a very pleasant experience. I would stay there again. April 18, 2014
Rated 3 out of 5 by Training Needed for staff At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible August 5, 2013
Rated 5 out of 5 by Room Service I only encountered two problems during my stay. My room was not cleaned on Tuesday 4/8/14, my last day. The custodian asked me if I wanted my room cleaned and then didn't do it. I also ordered room service on Monday night and it took over 1 1/2 hours to get my burger. April 10, 2014
Rated 5 out of 5 by Did not know what to expect The lobby and employees all exude welcome. The rooms are well sized, cleaned and lit. The room service personnel were helpful in every way. When in New Orleans, this is the hotel for me. And I've already told my friends that. May 19, 2014
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