Rated 3 out of 5 by Tracy22 Very nice hotel
I went to the service desk with a complaint. I was told, they would leave a message on my phone because I was leaving the premises. When I returned, I did not have a message on my machine.
May 14, 2014
Rated 2 out of 5 by Maui808 Disappointed
Being a part of Starwood Hotels, I didn't expect that my hotel stay at the Sheraton New Orleans would be my least favorite about my recent trip. My reservation says river view but I was put in a room with a street view, next to the elevator and electrical room. I guess my room has not been occupied for a while, glass tables were dusty. We traveled for almost a day so we didn't bother to be transferred to another room. I did call the next day but I was basically told that's what I got so deal with it. And we didn't have a mini fridge, something that even small inns provide nowadays. We had to buy a styrofoam coooler from CVS Pharmacy down the street just to keep our bottled water cold (took a picture but can't attach it here). I also left a message to the General Manager, Jim Cook, but I didn't hear back from him.
I attended a big conference and my hotel experience just made me think about customer satisfaction, as what the hotel industry is all about. What if I am a guest whose vote (1 vote) will determine whether or not to use Sheraton again for the next big conference. Not trying to over react but just to show my dissatisfaction with my hotel stay.
With the price I paid, I am really disappointed with my hotel experience. At least Sheraton provided me with a place to sleep in and a place to shower for 7 days.
June 19, 2014
Rated 5 out of 5 by Gene62 Room Service
I only encountered two problems during my stay. My room was not cleaned on Tuesday 4/8/14, my last day. The custodian asked me if I wanted my room cleaned and then didn't do it. I also ordered room service on Monday night and it took over 1 1/2 hours to get my burger.
April 10, 2014
Rated 4 out of 5 by Joseph52 Very convenient for the N.O. Jazz Fest event
Jay at the front desk did and exceptional job and provided personal attention that deserves extra recognition. The suite I was upgraded to was very nice overall but lacked a second bathroom and the shower needs upgrading.
May 6, 2014
Rated 3 out of 5 by ew13 Unusual Issues
Bed was comfortable. Dirty glasses and coffee maker in room. Standing water in tub when first arrived. No hot water one morning for my shower! "Security" banged on closed/locked door in middle of night to say there were reports my door was open. I had been asleep for almost three hours. Unacceptable.
December 18, 2013
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014
Rated 3 out of 5 by Chad57 Nice hotel, but....
The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive.
July 1, 2013
Rated 5 out of 5 by Sterno Great Hotel
Excellent location and room. Very dissappointed that there was no dinner restaurant in the hotel.
June 2, 2014
Rated 3 out of 5 by RDaug Training Needed for staff
At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible
August 5, 2013
Rated 2 out of 5 by Anamika Sheraton New Orleans experinece
I had a very bad experience. I reached hotel an hour later than the check in time and had to wait for 3.5 hours to get the room. No basic courtesy by the staff to even ask as to take a seat in the lobby. My worst experience i ever had with an SPG hotel.
I will not recommend this hotel!
January 23, 2014
Rated 5 out of 5 by tsumatt Exemplary operation
Couldn't have been more pleased with my stay. Staff was extremely polite, courteous & professional. Facilities exceeded my expectations. Beautiful hotel with amazing comfort and a spectacular view to boot! Definitely my first choice for accommodations in New Orleans for future trips!
February 4, 2014
Rated 5 out of 5 by Chowgirl Great location and amenities
We chose this hotel during our annual visit to Jazz Fest. The location is optimal. The rooms were comfortable and clean. I really enjoyed the breakfast on the Sheraton Club floor and always enjoy the gym.
May 6, 2014
Rated 5 out of 5 by TSolo Excellent Hotel and Staff
In one word Excellent. Your staff members are surperb one especially, Verdis Mackel, went out of his way to retreive a bag that was left in a cab by accident. I have stayed in horels all over the world and not received this excellince of service.
April 11, 2014
Rated 5 out of 5 by Boone5269 Great Views
Great view of the Mississippi River and surrounding city. Clean room, good air-con.,nice flat screen. Bed was soft and comfortable which my better half loved, I prefer firmer, but slept well. In room safe was nice, but no fridge, although ice and soda machine were close by. Very nice room.
May 29, 2013
Rated 5 out of 5 by Pryce My Preferred Hotel Great Location & Fab Hotel
This is my Prefered Hotel during Essence Music Fest . This year was my fourth stay here and I will be staying here again for Essence 2014. The hotel is in a perfect location just a few blocks Bourbon Street and right on Canal Street. From the Lobby to the rooms, spacious and Fab Decor.
July 28, 2013
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 5 out of 5 by laughingtiger The hotel is very nice, but not sure about elevator
All the people at the hotel were very friendly. The staff all seemed to enjoy working there. I liked the idea of the elevators, but they seemed quite slow when there were a lot of people trying to use them. Not sure they were as efficient as the old style elevators with heavy traffic.
July 3, 2013
Rated 5 out of 5 by Diane5 The Club Lounge
I highly recommend the Sheraton Club Rooms. Blaine and Timothy in the Club Lounge were an immense help on where to go and see in the city. Blaine spent so much time to make sure our visit to New Orleans was a wonderful experience ... Thank You!!! The food was delicious, too!!!
January 27, 2014
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 5 out of 5 by Mookie86 Love the Sheraton!
Great stay, rooms were newly renovated and everyone I came in contact at the hotel was friendly and helpful. You can't beat the location in my opinion. Staying in the quarter can be to noisy late. I like the proximity to the casino and warehouse district. Lobby bar is great.
January 27, 2014
Rated 5 out of 5 by MPS1 Excellent Hotel
A comfortable and spacious hotel with all necessary amenities. Staff is professional and accommodating. Elegant atmosphere throughout and situated across the street from the French Quarter. Highly recommended. I slept soundly each night.
April 9, 2014
Rated 5 out of 5 by LizTexas Work, Birthday and Girls Trip
My company planned a group incentive trip that happened to be on my birthday. We were quicky greeted upon arrival and received 1st class service through our stay. I would definitely recommend staying here for service and location.
April 14, 2014
Rated 2 out of 5 by joe2020 Housekeeping needs to go!
We were supposed to check-in to the hotel room for a 3:00 check-in but arrived at 4:00. We were told by the receptionist at the front desk that none of the rooms were ready because housekeeping could not keep up with the high demand of people checking in and out. Everyone checking in that day was told the same thing. So as a quick review, we showed up one hour after check-in and were told that our room was not ready. My wife had to be at a wedding rehearsal for 5:15. You could imagine the bind that it put us in. The receptionist did her best and found us one room available that was meant for the hearing impaired. At first we did not want to take the room in case someone with hearing impairment really needed it but because of our time demands we had no other choice. For this hotel being on Canal Street in Downtown New Orleans, there is no reason that housekeeping staff should not be able to keep up with the hotel demands. What happens when the hotel is booked for all the other events here in New Orleans?
May 28, 2013
Rated 4 out of 5 by BelizeEN Good place to stay
The experience was great. Room comfort was good, with a bit of annoying noise from elevators at night. Location is downtown allowing for walks to an assortment of restaurants and gift-shops close by.
The problem - a PHONE CALL is around $10.00 per minute!!! DON'T TOUCH IT!
January 21, 2014
Rated 5 out of 5 by SandP2014NOLA Great convention facility and location
My stay was for a convention, which it met that purpose extremely well. Due to the location, comfort and staff, I would recommend for a personal stay as well. The location was perfect for shopping, touring and experiencing the culture of New Orleans!
March 23, 2014
Rated 4 out of 5 by MANTO71 Good but not Sheraton standard
Good location, few minutes walk from the French Quarter, nice rooms although not quite fresh and spacious. Good value for money. Breakfast and meals can definitely be improved especially options could be wider. Service ok but not so great as you would expect from a Sheraton.
December 12, 2013
Rated 5 out of 5 by Golfwag I love this hotel!!
This is a great hotel that doesn't get enough credit for the excellent service, location, amenities. I enjoyed seeing what each employee was connected to. Ex. Gospel music and the 9 ward. Great hotel!! If you actually read this and see fit send me a free night. Thanks so much!
September 30, 2013
Rated 5 out of 5 by SamNOLA This hotel has great features
The location of the hotel in New Orleans is perfect right on the main street..The staff were helpful kind and overall smiles.. I will be staying there again if not every year/time Im in New Orleans...
April 28, 2014
Rated 3 out of 5 by lulumo This hotel needs some minor changes
On arrival we were met by a young lady who did not want to check us in or so it seemed. Shortly a gentleman and another gal took over. We never did figure out what that was about.
Other complaint was that one day of our stay we did not get our room cleaned. Nothing was done.
June 13, 2013
Rated 4 out of 5 by horsegirl great location
Great location next to the French Quarter. Staff very friendly. Restaurant closes early so don't plan on eating dinner in the hotel unless you get food at the bar--menu somewhat limited. The location is so great it doesn't matter--great restaurants within 2 blocks of hote.
November 25, 2013