Rated 4 out of 5 by Beth30 Perfect location
This hotel was a short walk away from the French Quarter. The room was very comfortable. My only complaint is the wait at the front desk. Upon my arrival, I had to wait in line over 30 minutes in order to check in. I would recommend hiring more front desk clerks.
May 17, 2013
Rated 4 out of 5 by Lana12345 great hotel
Nice staff, nice rooms, very close to the action while being just far enough away to get a good nights sleep
April 15, 2014
Rated 5 out of 5 by James97 Technology
My stay at Sheraton New Orleans was great. I had not experienced elevator technology. Found it to be very interesting.
April 12, 2014
Rated 1 out of 5 by Tammy39 Wrong room and rude staff
I booked my room months ahead of time and the staff stated that the room was no longer available. Then proceeded to put me in a handicap room, after I complained they moved me to room 912 which had no view. They refused to comp a suite for the inconvenience.
September 30, 2013
Rated 5 out of 5 by Lynn1948 Staff
The staff was so friendly and made me feel special. They recommended a place to eat (Palace Cafe) and it was marvelous. The room was comfy and it was a nice way to end my cruise before heading home.
March 12, 2014
Rated 5 out of 5 by DellaSt Very nice stay at Sheraton NOLA
Spacious room, comfortable bed, great view. Elevator system a bit of a head-scratcher, but got used to it. Room service a little slow, but not a problem. Better services than the much pricier NOLA hotel I stayed in previously. Overall a very good experience.
September 23, 2013
Rated 4 out of 5 by Exp1050 Some disappointments
The hotel is nice and the rooms are decent. The food they served at the conference they hosted was superb.
The first room I was given was an "accessible" room on the top floor. I had been informed that the shower was just a stall and no bath tub; I was fine with that. But when I went to shower the first morning, I discovered that the shower head couldn't be raised any higher than about 5 feet. And it took 5 minutes to get any hot water. And the water pressure was quite inadequate. So I got a different room for the rest of my stay.
The replacement room had some noises coming from somewhere. Even though it was quite far from the elevators, it seems like I was hearing elevator noises.
They offer complimentary bottled water in your room. But if you need more water, you can only get it by requesting they deliver some to your room. You can't just go to the front desk and get it there. While they promised the water would be brought up to me within 10 minutes, it took almost 25 minutes before someone brought my water. So I had to remain dressed and awake (after 10 pm, when I wanted to be in bed) to greet the person when they arrived.
The battery in the TV remote was dead when I checked in to the room. The only fix was to have maintenance come up to my room and swap in a new battery. After my water experience, I didn't want to have to hang around for that to happen.
May 9, 2014
Rated 3 out of 5 by GremReaper LCUL Convention
1. Beverages at the Pelican Bar are overpriced.
2. The meeting rooms were hot.
3. My room was set to 65 degrees but I doubt that it got below 70.
4. The toilet flush was slow and more often than not, it took several flushes.
The staff was very, very good.
August 5, 2013
Rated 4 out of 5 by MsDee Surprised!
I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free!
March 25, 2014
Rated 3 out of 5 by kingdom188 No one cleans the room until I call
Staying there for a whole week. Cleaning staff didn't clean the room until I called. After complaining at front desk, even though manager said she's going to follow it up, cleaning staff still didn't show up the next day. I had to call every morning.
October 27, 2013
Rated 2 out of 5 by Herman59 AAUW Convention
Great hotel - it met my expectations in every way, except one - Why is there no refrigerator? It would have been lovely to have been able to chill our water. Yes, there is ice available, but we could chill only one bottle at a time in the ice bucket.
June 25, 2013
Rated 5 out of 5 by DanceMan Very Nice Hotel
I was in New Orleans for Business. I had a vey good stay overall. The elevators are a bit noisy, so try not to be too near. Speaking of elevators, the new technology makes using them a bit tricky as first, but later the efficiency is quite evident.
June 16, 2013
Rated 5 out of 5 by Manuelrgon Beautiful hotel/ remodeled
Friendly staff and service (Rosa from banquets was very personable and welcoming) Beautiful presentation for our banquet event.
April 3, 2014
Rated 4 out of 5 by Blake80 Great New Orleans Hotel
Great hotel outside french quarter.
April 22, 2014
Rated 4 out of 5 by Defensor Green Option
Was not explained well at check in. While I agreed to no linen change for 2 days, I thought there would still be room cleaning. There were no replacements for coffee nor toiletries. This is not the same situation in hotels of the same caliber.
October 1, 2013
Rated 4 out of 5 by Eagle123 Great views of the river!
A very nice hotel, close enough to the FQ to walk but far enough away to not be affected by the chaos.
The downside: For the price of this hotel it would have been nice to not have had to pay such a high additional fees for internet service.
October 7, 2013
Rated 4 out of 5 by flixx did not like elevator call system
very nice hotel.
I do not enjoy paying for wireless internet access.
I also did not like the elevator call system that has been implemented.
Otherwise helpful staff and nice proximity to restaurants and other visitor sites in New Orleans.
October 7, 2013
Rated 5 out of 5 by joey223 everything about this hotel was excellent
We felt everything about the hotel was excellent especially the staff it was a great time
April 10, 2014
Rated 5 out of 5 by Foodie67 Great night's sleep
The beds at the Sheraton really are amazing. I slept so well I wanted to take my bed home. Staff was courteous, pleasant and helpful. I can't wait to return.
March 19, 2014
Rated 1 out of 5 by Kevin2014 Did not meet expectations
From Check in to moving rooms to the meeting rooms to the internet.
Very poor. The property is nice and the people are polite but they do not know what they are doing and they are out of touch with the customers.
January 28, 2014
Rated 5 out of 5 by navyperson Excellent location and very comfortable
Great location to walk to the Quarter -- and all the good restaurants. Appreciate the bed and the room size and view. Very modern, very comfortable after a day of sightseeing. Highly recommend it for a trip to New Orleans.
December 31, 2013
Rated 4 out of 5 by bbstla very comfortable
the hotel staff was very accommadting, friendly and helpful
April 14, 2014
Rated 1 out of 5 by UnhappyGuest3 Disappointed Guest
No fridge in room; very minimal hot water during shower; charged higher room rate at check-out than rate quoted at reservation
March 28, 2014
Rated 5 out of 5 by melagon Great location and decor
Thank you so much for such an enjoyable stay! Room and view was great.
April 11, 2014
Rated 5 out of 5 by Howie84 WOW! in New Oerleans!
The Sheraton New Orleans was simply a great place to stay - the staff was marvelous to us, helped us enjoy our stay to the fullest! Smiles greeted us, and helped us on our way. We would recommend this hotel to everyone we know!
November 5, 2013
Rated 4 out of 5 by Mulle Excellent staff
The staff was excellent in every matter. The hotel has a great location. I'll be back
April 8, 2014
Rated 5 out of 5 by Carol233 Convenient
The Sheraton is minutes from Bourbon Street, Convention Center, and restaurants.
April 9, 2014
Rated 5 out of 5 by MC26 Consistently good!
I spend more time in SPG hotels than anyone should and I have stayed at every SPG hotel in New Orleans and this is my favorite hotel for business. I have always been met with friendly helpful staff and I really like the location.
May 30, 2013
Rated 5 out of 5 by Jameson1 This Hotel is the Best !
The location is terrific and the Staff was extraordinary in everyway ! The food was terrific and the banquet location was perfect.
March 25, 2014
Rated 5 out of 5 by webb2 The hotel has great features
I enjoyed the closeness to everything downtown.
April 14, 2014