Rated 2 out of 5 by SaSweetari New Orleans Vacation
I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time.
February 6, 2014
Rated 2 out of 5 by MJLMD DIsappointing stay
I have stayed here before and by far this time my experience was well below expectations. It started when I arrived and the valet left a car blocking the entrance on the side walk for 10 minutes keeping everyone from pulling in to check in. Then, actually checking in took another 30 minutes as individuals were allowed to jump the line and get in front of others waiting patiently. I know it was NBA All Star weekend but the staff saw this was going on and did nothing to rectify this but apologize when I got to the desk. The hotel was also loud and on the second night I received a 2:35 am wake up by a staff member trying to deliver room service to my room even though I did not order it. FInally it concluded with getting into my car and making it three blocks out of the hotel and having my tire sensor go off and finding I had a flat driver side tire with a nail in it, something that was not there when I dropped my car off.
I was there for conference meeting. We have had the meeting there the past three years. The meeting inself went smoothly and the hotel did a great job with it.
I am staying at the Sheraton with my family in two weeks as we are coming in for Mardi Gras. I believe that this experience was just an anomoly and in two weeks my experience will be great. However, I believe you should be made aware of my last visit as a way to help improve your service. I also hope that the comments about the valet are not passed off as this being a contracted service with another company. They work at the Sheraton and represent your business. If they are working at a low level of service, then this reflects poorly on the hotel.
February 16, 2014
Rated 4 out of 5 by Ready sinks while washing hands
Bowl too far away from front edge of counter especially on 3rd floor for convention area. Men's tie drags on wet counter while leaning forward to wash hands. Very poor design.
February 14, 2014
Rated 3 out of 5 by orange1000 this hotel needs a lot of work
when I got to the hotel my bedside light switch was broken. I called two times a day for 3 days with no results. I finally called a manager and got it fixed
I ordered a glass of wine in the bar. it came in a dirty glass. I sent it back and then watched the bartender pour the wine from the dirty glass to a clean one and sent it back to me
February 12, 2014
Rated 5 out of 5 by Arizona Excellent
The check-in process was really quick. Kim took care of checking us in and upgrading us in just a few minutes (we were even able to check-in a few hours early, too!). It was a great start to our trip.
The room was spacious and the king bed was comfortable. The room and bathroom were very clean. Our view of the Mississippi from the 45th floor was great!
We walked in to the French Quarter everyday- the location is perfect for ease of walking to the quarter, aquarium, and river.
My only complaint is about the $38/night parking. I think it seems a bit excessive, but parking was expensive all over the quarter.
We'll definitely return to this hotel.
January 21, 2014
Rated 5 out of 5 by Car0025 Conference Ready
This hotel has wonderful resources for conferences. There are spacious rooms--and lots of them--for larger meetings. Our conference had well over 1,000 attendees, yet there never seemed to be an overcrowded space.
My room was very comfortable and had an excellent view of the Aquarium and the Mississippi. I participated in the Green program, which means the staff doesn't replenish towels, change sheets, and so on. I was unaware, however, that this apparently means that trash doesn't get taken out either. After three days, I had to specifically ask that my trash be removed. When I next returned to the room, I found that the staff had done sheets, towels, and light cleaning, as well.
The hotel is within walking distance to the French Quarter area, Cafe du Monde, Jackson Square, St. Louis Cathedral, the Audubon Aquarium and Butterfly Exhibit, and many other well-known NOLA sights.
Overall, this hotel is well-kept and well-staffed. For business or personal trips, I would definitely recommend the Sheraton to others visiting the city.
November 11, 2013
Rated 3 out of 5 by JH41 Beautiful facility with some limitations.
Attended for business conference - could hear speakers in adjoining rooms. Can hear elevators from hotel rooms even if you are not by elevators.
February 10, 2014
Rated 4 out of 5 by 0nBusiness On business?
The lobby is really nice and has a friendly atmosphere and guest appeal, but they did not have a working ice machine on my floor and I was told the business center closes at 5 pm. What a disappointment!!! I was on a business trip and every evening after class I could not handle any business due to the charge for internet and the business center being not available! :(
February 7, 2014
Rated 5 out of 5 by tsumatt Exemplary operation
Couldn't have been more pleased with my stay. Staff was extremely polite, courteous & professional. Facilities exceeded my expectations. Beautiful hotel with amazing comfort and a spectacular view to boot! Definitely my first choice for accommodations in New Orleans for future trips!
February 4, 2014
Rated 5 out of 5 by Alex75 Perfect Stay
Hotel is huge. They were able to meet my needs. I got locked out of my room. They were there within minutes to help me. Stayed for the marathon and was blocks from the start line. Was real nice to have a late checkout afterwards, because I was able to shower and then check out. Would stay here again for sure!
February 3, 2014
Rated 5 out of 5 by afost91 Home away from Home
I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully.
The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter.
I feel at home.
December 2, 2013
Rated 3 out of 5 by NOLAMarthoner2014 NOT GOOD for MARATHON PARTICIPANTS
This is the 3rd year and 3rd hotel i've stayed at for the NOLA Marathon -- on race day, there was NO coffee or food available for race participants. Only starbucks. Why would a hotel be a "sponsor hotel" and not accommodate the schedule and food needs for runners?
February 3, 2014
Rated 3 out of 5 by Owenat453 green program rip-off
"took advantage" of Green program for idea of earth-positive reasons – and I am willing to use sheets for three nights and there were ample towels for the length of my stay. But to NOT have my waste baskets emptied or my paper (what happened to earth-friendly – wouldn't a reusable mug work better/) coffee cups – 2 for 3 days – NOT being replaced is not sanitary. Plus, the redeeming of the $5 voucher was misrepresented – NOT usable even foe a Coke on the gift shop and was told by the clerk in that shop it was not usable at the bar only to find out at checkout that was untrue. All in all NOT a well run program for an operation the size of yours!!!!!!
September 2, 2013
Rated 4 out of 5 by Juhee No major complaints - just a couple of minor suggestions to the hotel
It's conveniently located, and I would return to this hotel.
A couple of things I wanted to suggest to the hotel management:
1) I stayed in the room 3702. The shower makes a roaring noise from the pipes behind the wall. I tried to take a shower at 4 a.m. and was scared to death that the neighboring room would bang on the door complaining about the noise. There was nothing I could do, other than not taking a shower, which was not an option. Funny thing is that it would stop roaring if you turn the dial to "COLD". But I am not the cold-shower type of person, and i suspect there are many out there who are just like me.'
2) I hate when this happens. The cleaning crew turned the shower head towards the sink, and left it that way. I turned the water on, and got completely soaked in cold water. The shower head was gigantic so I got soaked FAST. I shivered crazy for 7 minutes and had to pump up the room temperature temporarily.
3) The cleaning crew also took the power plugs off of the wall outlets for all inside lamps. Initially, I was thinking there was a master switch I had to turn on to be able to turn the lights on. I would have suspected the light bulb died, if just one lamp was not turning on. After a while, I started inspecting the lamps individually, and got on my knees only to find out that the power plugs for all lamps were plugged off. I wonder what might have prompted the action. It is not the best feeling to be on all four on the hotel carpet, even in the cleanest hotel.
February 5, 2014
Rated 4 out of 5 by JanusGuest Nice view
We had a great view and nice overall experience. However we could not get the room cool and that made be restless sleep.
February 3, 2014
Rated 2 out of 5 by None27 Disappointing
I don't usually write negative reviews but I am really disappointed in this hotel. I usually stay at Sheraton's most of my travels.
Here is a situation that should summarize the attitude of the staff in this hotel.
Every time I would come back from my conference, I would find water on the floor of the bathroom. I thought I didn't close the shower curtains properly and didn't think much of it. Last day, I realized that water was coming from the ceiling every time the occupant of the room above mine would use their bathroom. Here is the kicker: Upon telling the staff, I was told that a call to maintenance would be placed. No excuses. No sorry for the inconvenience. Nothing. Weird to say the least.
Cleanliness of the bathroom was also below average. Isolation between the rooms was abysmal. I could hear the guy next door coughing!!!
I will chose a different hotel when in NOLA.
January 29, 2014
Rated 5 out of 5 by Baldwin23 The recent upgrades are wonderful
I have not stayed at a Sheraton in a very long time. My group and meetings were taking place at this Sheraton so that is why I was there. I read online about the recent upgrades and believe they were well done. On top of that, during a rare ice storm, the staff(GM) took great care of communicating with me on what was happening and how it would effect my travel and comfort.
January 30, 2014
Rated 2 out of 5 by TW2808 Needs improvement
I stayed at this hotel for a conference and was not impressed. My priority concern was the vagrants allowed in the lobby with no security to prevent them from harassing guests. Staff was not helpful or friendly in conference or at concierge. I asked if there was cheaper public parking (as charging $43 a day should be a crime) and all the concierge said was I think so you just need to drive around. There was a roach on the food table during the conference, ice machine room extremely loud, rooms need better sound proofing, being woken at 5am from laundry is unacceptable. Only positive is location, centrally located.
October 3, 2013
Rated 3 out of 5 by Fanni14 Great Location
Great Location - just too long of a stay. Had a hard time getting room service and housekeeping services. Ice machine broken on floor. Hotel staff was very nice and tried to be accomodating but it was definitely on island time and sadly I was there for work not play. Rooms need ventilation badly and a more thorough cleaning in the corners and under the beds.
January 28, 2014
Rated 5 out of 5 by cubbie Great location
We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again.
October 6, 2013
Rated 5 out of 5 by Cruiser14 Great place in fantastic spot for everything
I read tons of reviews for all hotels and really picked this one because I got an extra 50 off with Citi points. I am sooo glad I did. It was the perfect hotel in the perfect location. Right on Canal, with trolleys out front and 1 block away going everywhere. Just 2 blocks from both Bourbon and Royal St., from the River and port and Casino. Great Food in the area and really felt safe walking and riding around. The views were great, the hotel was modern and clean. We were very happy to stay there and would again if we get down there again. Also, we arrived way before checkin time at 3pm as our boat let us off about 930am and as soon as they had a room ready for the view we wanted, they called my cell and let me know. It didn't take very long at all. They already gave the keys to the bellhops who were watching our luggage so no lines or waiting. Really great service.
January 24, 2014
Rated 1 out of 5 by Kevin2014 Did not meet expectations
From Check in to moving rooms to the meeting rooms to the internet.
Very poor. The property is nice and the people are polite but they do not know what they are doing and they are out of touch with the customers.
January 28, 2014
Rated 5 out of 5 by Diane5 The Club Lounge
I highly recommend the Sheraton Club Rooms. Blaine and Timothy in the Club Lounge were an immense help on where to go and see in the city. Blaine spent so much time to make sure our visit to New Orleans was a wonderful experience ... Thank You!!! The food was delicious, too!!!
January 27, 2014
Rated 5 out of 5 by Mookie86 Love the Sheraton!
Great stay, rooms were newly renovated and everyone I came in contact at the hotel was friendly and helpful. You can't beat the location in my opinion. Staying in the quarter can be to noisy late. I like the proximity to the casino and warehouse district. Lobby bar is great.
January 27, 2014
Rated 4 out of 5 by JJ20410 Good location
Limited restaurant amenities, i.e., times of operation were limited. Do not know if local businesses are the reason.
January 28, 2014
Rated 5 out of 5 by bill2111 Very Nice Stay
The staff were friendly and helpful. They made the staf memorable.
Asking for a nickname when you do not provide imiediate feedback about it already being used is a waste of my time...
October 31, 2013
Rated 5 out of 5 by DigitalWillie Great location and staff!
Right near the French Quarter without the noise of being "in" the Quarter! Loved the room and it's view (pay extra for the river view, it's worth it).
January 27, 2014
Rated 4 out of 5 by Doug232323 Nice Location!
Loved my stay. My only issue is it took FOREVER to get hot water out of the shower. The shower needed to be run for a full 7-10 min before being at an acceptable temp.
January 26, 2014
Rated 5 out of 5 by lmt1 Trend Micro Sales conference
This hotel was great for all of our needs.
January 27, 2014
Rated 5 out of 5 by RichD7983 Great Experience
The Sheraton New Orleans met all my needs and expectations!
January 26, 2014