Rated 5 out of 5 by JAB222 Another Great Experience for our Group
We have been having our Annual Meeting at the Sheraton New Orleans for several years and we keep coming back because of the excellent service by your meeting and sales department and the main front line staff who remember us year after year and never fail to meet and exceed our expectations! Great job making us feel like our group business truly matters to you.
August 7, 2013
Rated 4 out of 5 by DJ2002 Great facilities and great location
This hotel has great courtyard layout around the pool, which is excellent relaxation after a long drive.
Rooms are standard hotel layout but very comfortable.
It is well placed to reach the local bars, restaurants and shops as well as Coca Cola
World and Atlanta Aquarium.
September 22, 2013
Rated 4 out of 5 by Octoberstay Room comfort
Relaxing good and services
October 21, 2013
Rated 5 out of 5 by DellaSt Very nice stay at Sheraton NOLA
Spacious room, comfortable bed, great view. Elevator system a bit of a head-scratcher, but got used to it. Room service a little slow, but not a problem. Better services than the much pricier NOLA hotel I stayed in previously. Overall a very good experience.
September 23, 2013
Rated 3 out of 5 by 1stTimer 1st Timer
This was my 1st visit to NOLA. I had a great tiem touring the city. The hotel, overall, is nice. However, their idea of "going green" means that no one comes to your room AT ALL. So, your trash collects, & no one comes to clean your bathtub. I don't mind using the same towels durign my stay, but I figured the least they could do was have someone come to remove the trash.
June 17, 2013
Rated 4 out of 5 by Maria47 AAUW Convention stay at hotel
While the accomodations were fine and the staff was friendly, I did not receive any special consideration as an SPG member, perhaps because of the size of the group. My main complaint overall is the food. Again, meals for conventions with large groups are not necessarily typical of the restaurant quality; however, the meals served to our group were not of good quality.
June 13, 2013
Rated 4 out of 5 Great customer service!
3 out of 4 customer service experience I had was great. Very friendly staff from bellboy, maintenance guy and the cleaning lady. Lobby rep was so-so.
Very nice hotel. The bathroom I would say need to be renovated. Looks really old. There were bad water stains on the bathtub and every time I seat on the toilet it makes an unbalanced sound.
August 2, 2013
Rated 5 out of 5 by Josh20 My Wedding
Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!!
October 4, 2013
Rated 3 out of 5 by MarkUSMC Usually a Great Hotel
Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time.
September 23, 2013
Rated 5 out of 5 by Mike37 My Stay
I found the Sheraton New Orleans to be a very nice and clean hotel. The hotel staff was excellent.
October 9, 2013
Rated 5 out of 5 by Charles21 5 Days in New Orleans
We had a fantastic time staying in the Sheraton in New Orleans. The location was the very best for spending time in the French Quarters and enjoying all of the historical sites and shopping. The staff was excellent with lots of smiles, manners and great attitudes. A really great organization of people , in a beautiful hotel.
July 27, 2013
Rated 4 out of 5 by Lucky8 Great location
Nice clean comfortable rooms with a great location to the French quarter. Walking distance to many restaurants and nightlife.
October 3, 2013
Rated 3 out of 5 by RDaug Training Needed for staff
At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible
August 5, 2013
Rated 4 out of 5 by Kay60 Great Hotel
This hotel is great, the bed was very comfortable, the rooms were very clean and most of all the view from my room was fantastic.
Guest services were prompt. The location was great as it is close to Bourbon Street and you have a wide variety of restaurants to choose from.
August 19, 2013
Rated 4 out of 5 by Dolly72 Great except that food service is very slow
Loved the beds and cool elevators. There has got to be a more efficient and timely manner to serve a conference banquet. Terribly slow and then the food was luke warm. Over cooked tenderloin is such a shame. When we ordered food in the restaurants, the service was also very slow even though there were few customers.
June 13, 2013
Rated 5 out of 5 by Pryce My Preferred Hotel Great Location & Fab Hotel
This is my Prefered Hotel during Essence Music Fest . This year was my fourth stay here and I will be staying here again for Essence 2014. The hotel is in a perfect location just a few blocks Bourbon Street and right on Canal Street. From the Lobby to the rooms, spacious and Fab Decor.
July 28, 2013
Rated 5 out of 5 by Elizabeth915 My sons wedding
Great comfy rooms. Great staff!!
October 4, 2013
Rated 3 out of 5 by Chad57 Nice hotel, but....
The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive.
July 1, 2013
Rated 2 out of 5 by Missleo65 Needed
I find it rather disappointing to pay $125 plus a night for a room that has no microwave or refrigerator in it. I have stayed in rooms for as low as $39 a night and both appliances were in the rooms. The refrigerator should be in the rooms even if the microwave isn't.
August 5, 2013
Rated 5 out of 5 by laughingtiger The hotel is very nice, but not sure about elevator
All the people at the hotel were very friendly. The staff all seemed to enjoy working there. I liked the idea of the elevators, but they seemed quite slow when there were a lot of people trying to use them. Not sure they were as efficient as the old style elevators with heavy traffic.
July 3, 2013
Rated 3 out of 5 by GremReaper LCUL Convention
1. Beverages at the Pelican Bar are overpriced.
2. The meeting rooms were hot.
3. My room was set to 65 degrees but I doubt that it got below 70.
4. The toilet flush was slow and more often than not, it took several flushes.
The staff was very, very good.
August 5, 2013
Rated 5 out of 5 by Boone5269 Great Views
Great view of the Mississippi River and surrounding city. Clean room, good air-con.,nice flat screen. Bed was soft and comfortable which my better half loved, I prefer firmer, but slept well. In room safe was nice, but no fridge, although ice and soda machine were close by. Very nice room.
May 29, 2013
Rated 2 out of 5 by Jwalk777 Nice Enough Hotel, Horrid Housekeeping Staff
When you first walk in to this hotel you are impressed, big beautiful lobby, easy access to the bar, and as a west coaster I was pleased to see Starbucks right there. However, you won't find this once you get to your room. First, we arrived at about 10:30 at night, and went straight up to get to bed. The rooms were stifling! The air conditioning was OFF, not set high, not on fan, OFF-side note, it was over 90 and 75% humidity outside when we got in. Second, the room was average at best, carpet is old and no one had bothered to vacuum very well at all. The toilet seat was missing its hung covers, and there were strands of someone else's hair on the edge of the tub. Hotel was fairly quite and bed was pretty comfy. We were there for a conference and the conference venue was impressive and the food pretty good. The biggest problem was the housekeeping staff. Apparently they thought it would be a funny joke to 1-set the alarm in my room to 5:28am on my third night there and 2-face all the shower heads out into the bathroom so when you turn them on you sprayed everything in the room-this happened to at least 3 of us on floor 41! Would not stay there again!
September 13, 2013
Rated 2 out of 5 by joe2020 Housekeeping needs to go!
We were supposed to check-in to the hotel room for a 3:00 check-in but arrived at 4:00. We were told by the receptionist at the front desk that none of the rooms were ready because housekeeping could not keep up with the high demand of people checking in and out. Everyone checking in that day was told the same thing. So as a quick review, we showed up one hour after check-in and were told that our room was not ready. My wife had to be at a wedding rehearsal for 5:15. You could imagine the bind that it put us in. The receptionist did her best and found us one room available that was meant for the hearing impaired. At first we did not want to take the room in case someone with hearing impairment really needed it but because of our time demands we had no other choice. For this hotel being on Canal Street in Downtown New Orleans, there is no reason that housekeeping staff should not be able to keep up with the hotel demands. What happens when the hotel is booked for all the other events here in New Orleans?
May 28, 2013
Rated 3 out of 5 by lulumo This hotel needs some minor changes
On arrival we were met by a young lady who did not want to check us in or so it seemed. Shortly a gentleman and another gal took over. We never did figure out what that was about.
Other complaint was that one day of our stay we did not get our room cleaned. Nothing was done.
June 13, 2013
Rated 4 out of 5 by ARob Great Location
This hotel is located right in the heart of it all. Most places and tourist attractions are within walking distance. The hotel amenities were excellent
September 5, 2013
Rated 5 out of 5 by Coco Surprising Sheraton!
I had stayed here a few years ago and knew that the hotel had been renovated. The renovations were very well done, in public spaces as well as in the guest rooms. Most impressive to me was the staff. who went above and beyond to accommodate guests, always with a smile.
June 1, 2013
Rated 5 out of 5 by Albee429 This hotel was very comfortable
I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing.
August 11, 2013
Rated 5 out of 5 by KB236 LOVE THIS HOTEL
LOCATION LOCATION LOCATION!!!Impeccable staff! Love Mr. Vertis and Jermaine in the club room! We will be back!
September 9, 2013
Rated 5 out of 5 by Melissa32 So posh and comfortable
This hotel was beautiful and very comfortable. The staff was excellent. There was an incredible photography exhibit on the ground floor while we were there. I will stay there everytime I go to New Orleans.
August 9, 2013