Rated 3 out of 5 by Markh47 Poor Food Service
For three different meals, one lunch and two dinners, there were long delays getting the food to the table. While the quality of the food was acceptable, there were extensive delays in preparing the food.
One day the maid service removed the used bath towels but did not replace them. This was not noticed until I was in the shower and noticed only one bath towel for two people. As we were in a hurry, one of us had to go without a shower. After a phone call, additional towels were provided but this was an oversight that should not have happened.
I was attending a large meeting and due to extensive renovations, meeting rooms were being reassigned at the very last minute (within hours of the meetings) which cause confusion.
June 30, 2014
Rated 5 out of 5 by Jimbob2758 Conference
I stayed at this Hotel as a result of attending a conference. Both the Conference facilities and personal accommodations were very good.
Family enjoyed the pool and local cuisine and attractions.
June 20, 2014
Rated 5 out of 5 by mary6814 Wonderful Experience
We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend.
June 10, 2013
Rated 1 out of 5 by JJohn14 On going Problems
The first afternoon of my stay a leak somewhere in my room or hallway caused a lot of water to soak into the rug. My suitcase and some clothes were soaked, and I had to move to another room. It now looks as though they were aware of this problem ahead of time and still put me in the room.
Then the high tech elevator system broke down, staying out of service for 40 hours. Although some service was available, getting up and down from your room required a lot of walking, and much patience.The one positive in this was the staff did handle this situation with grace.
June 25, 2014
Rated 5 out of 5 by Ken24 Exceeeded Expectations
The stay at the hotel was great. From the moment you walk in there is a fragrance in the air that makes your feel welcome. Staff was attentive and the location is perfect for the New Orleans experience.
I will be back!
July 16, 2013
Rated 5 out of 5 by CSEnvoy Great Business Hotel
We enjoyed a great conference at this wonderful hotel. It was a beautiful hotel, a great location and close to everything. Met and exceeded my expectations.
June 8, 2014
Rated 5 out of 5 by Channy626 Great Weekend Getaway
From a local New Orleans couple, this hotel always best fits our needs with the fabulous late check out time after a night of partying in the city. Hotel is always spotless clean, with luxury linens, and Starbucks.
September 1, 2013
Rated 4 out of 5 by CMM1 It's the little things that count
I always enjoy staying at this property. The staff usually goes out of their way to make my stay special. This time was no exception, thanks to Brittney! She made us feel welcome with a special greeting and a hand written card. Marcus, who assisted with a cab and our bags on the way home was extremely nice and helpful as well. I can't wait to see what's in store when I return in two weeks for our anniversary. Please be sure everyone gets recognition please.
September 23, 2014
Rated 4 out of 5 by Miracle Great Confrerence facility and stay
The hotel was great and plenty of amenities. Starbucks on the facility. Room was okay, the double beds in a room with an office is not perfectly situated for more than one person moving around. The in hard wire service cost so used my mifi but the Sprint service in the room is not good. The cleaning service is good and the people on site are very attentive to your every need. Food was excellent and the area where the hotel is located is within walking distance to everything you'll need to have a fun time in New Orleans.
August 28, 2014
Rated 3 out of 5 by Christx2ga Poor staff
Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend
January 5, 2014
Rated 5 out of 5 by SA2014 Outstanding Location
This hotel met all of our needs, the staff from the Bellman to the Hotel manager were outstanding. The only two negative experiences we had was the Lobby Bar did not know how to set a table for an evening meal when the normal resturant was booked for a private party and the other was the kitchen was not well managed. They didn't know what the menu description of a item was and what they served and the were not prepared to meet the needs of the guest at the breakfast buffet as man item were always out or were before the line would get thru. We had a fantastic stay.
March 6, 2014
Rated 5 out of 5 by Gajendranathan Your ATM stinks
You should update the ATM at your hotel. Getting money out of it is impossible. I walked up to a restaurant out side and got money faster. Only bad thing.
May 19, 2014
Rated 5 out of 5 by sportstaxi42 Awesome Hotel and Experience
I would highly recommend this hotel. Everything was awesome. The maids were the standouts.
October 20, 2014
Rated 5 out of 5 by eteam13 Family Weekend Getaway
This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also.
August 20, 2013
Rated 4 out of 5 by anitapampers Wet floors and waited 25 minutes for security to let me in my room
I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor.
I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't.
Nice hotel in a great area, but I'd think twice before coming back
February 13, 2014
Rated 5 out of 5 by sfsdfsdf stay at Seratan
Staff went above and beyond in making this a wonderful stay! Great location.
June 15, 2014
Rated 1 out of 5 by tommy362 Horrible Experience
I have stayed at the Sheraton previously, and this past stay would be my fourth. I have never had a problem in the past but this time was terrible. Two friends and I decided to go to New Orleans for New Years and I chose the Sheraton as our hotel of choice. We checked in on the 31st with no issues. The next day (Jan. 1st) two of us went to get lunch and my friend was still in the room when the maid came. She signed off on the “make a green choice” door tag to not clean the room for that day. When I got back to the room I called “guest services” to bring us some new towels, cups and water. I explained (and was ok with) that the maid had not cleaned the room for that particular day but asked for them to please replenish the stuff we needed. We left the room and got back around 10pm to a room with unmade beds, no new towels, water or cups. The next morning (Jan. 2nd) I called “guess services” to bring up some water bottles for us. It took them 2 hours to bring up 3 water bottles. This process continued throughout our entire stay, resulting in 4 full days without having our beds even turned down, or anything in the room replenished or cleaned.
January 5, 2014
Rated 3 out of 5 by Vickie22 This hotel needs better staff
I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question.
March 10, 2014
Rated 5 out of 5 by sample Great Hotel
I really enjoyed my stay at Sheraton New Orleans
June 16, 2014
Rated 5 out of 5 by AvidAdventurer2014 Awesome location!
Couldn't ask for a better location!!
June 20, 2014
Rated 5 out of 5 by Glenn60 My Second Visit
My second visit because when you get the best in service you want to come back. From the wonderful ladies in housekeeping to the fantastic guest relations, from check in to check out your hotel gave 100% individual attention. With the flow of an enormous amount of changing guest and visitors, I FELT SAFE. Your staff cares and just goes above the call of duty. Each day being the challenge that it is, just know this whole hotel is AWESOME . Looking forward to my next stay with you. My second home away.
September 2, 2014
Rated 1 out of 5 by Miraclejune2013 No fridge and no microwave oven in hotel
I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel.
June 29, 2013
Rated 5 out of 5 by Hector08 Hotel has good location
This hotel has good location, excellent customer service, friendly staff, and the experience overall was great.
September 3, 2013
Rated 5 out of 5 by Ashley88 GREAT EXPERIENCE!
We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again.
August 19, 2013
Rated 5 out of 5 by Lindatoo Great Hotel-Excellent Location
Truly enjoyed the hotel - great bed and room
and location - easy walk to Bourbon Street and other attractions
October 16, 2014
Rated 5 out of 5 by Jennyhburg Short stay in October
Beautiful hotel, very nice rooms, comfortable bed. Experienced ongoing problems with the door card reader.
October 16, 2014
Rated 5 out of 5 by Catrina13 Good Conference Facility/ Warm Staff
This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you!
September 23, 2013
Rated 4 out of 5 by S1982 Nice hotel for a convention
This hotel was set up nicely for a convention. The convention rooms were easily accessible and there was plenty of space. The room was a good size with a confortable bed. A few drawbacks that I noted were that there were shutters instead of a curtain over the window so it didn't stay dark in the room when I was trying to sleep past sunrise. The hot water was also very sporadic at night when trying to shower. Much better for a morning or daytime shower though. Overall a good hotel and in a great location in New Orleans. Would definitely stay again.
April 28, 2014
Rated 5 out of 5 by JEMZ One of the best..
I've stayed at many Starwood properties over the past many years but the Sheraton New Orleans is one of the best. The facility is conveniently located and is well maintained and comfortable. What truly makes this property stand out however is it's staff. From the moment that we checked in, EVERY employee that we met went out of their way to be helpful, courteous and simply nice. Mr. Cook should certainly be proud of his team as they are making the difference. We loved our stay and cannot wait to return. Thank you Sheraton New Orleans and Mr. Cook.
April 14, 2014
Rated 3 out of 5 by Zenith12 Rooms
Room was too small to be comfortable in for two people. No room to set suitcases and closet was ridiculously small.
October 14, 2014