Rated 3 out of 5 by Christx2ga Poor staff
Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend
January 5, 2014
Rated 5 out of 5 by mary6814 Wonderful Experience
We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend.
June 10, 2013
Rated 4 out of 5 by Abby33 Check in
My check-in was delayed almost 2 hours. After a long flight the last thing a person wants to do is sit in your lobby waiting for a room. They said it was due to late check-outs from the Jazz Festival. Better staffing schedules may have helped during your busy time (the festival was a planned event). I will say your housekeeping staff was very friendly and professional! Good conference venue.
May 1, 2014
Rated 2 out of 5 by NOF1 Poor accommodations
The accommodations at this hotel are poor. I had to change rooms because of a leaky shower which followed a night of no sleep because of thin walls and a very noisy neighbor. When I moved into the new room, I noted hair in the bathtub and requested housekeeping come and clean the bathroom. This did not occur. I did not change rooms again as I figured this was the quality of the hotel and I was not going to get better.
April 27, 2014
Rated 5 out of 5 by Ken24 Exceeeded Expectations
The stay at the hotel was great. From the moment you walk in there is a fragrance in the air that makes your feel welcome. Staff was attentive and the location is perfect for the New Orleans experience.
I will be back!
July 16, 2013
Rated 5 out of 5 by Channy626 Great Weekend Getaway
From a local New Orleans couple, this hotel always best fits our needs with the fabulous late check out time after a night of partying in the city. Hotel is always spotless clean, with luxury linens, and Starbucks.
September 1, 2013
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 5 out of 5 by eteam13 Family Weekend Getaway
This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also.
August 20, 2013
Rated 3 out of 5 by azcheesehead Great Location
Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory.
March 27, 2014
Rated 5 out of 5 by Barrik Excellent Service, Quality Experience
The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network.
May 7, 2014
Rated 4 out of 5 by Liz3240 Great
Room was great but the doors of the rooms next to mine were very loud and I could hear every time they shut. (Which seemed like a lot)
May 13, 2014
Rated 2 out of 5 by JackRyan Did not get value for money, disappointed
Toilet was not cleaned properly when I first walked into the room, had to flush it off myself. Trash box was in the hallway, right by the main door and I would have tripped. Most times, during both day and night, I had to wait for a long time to be seen by someone at the check-in desk and even the concierge.
I don't think I will stay here again, pretty disappointed.
April 30, 2014
Rated 3 out of 5 by Carol455 Staff need a lesson in hospitality...
Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever.....
April 10, 2014
Rated 1 out of 5 by Miraclejune2013 No fridge and no microwave oven in hotel
I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel.
June 29, 2013
Rated 4 out of 5 by Lyn24 Overall good experience
The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo.
April 9, 2014
Rated 5 out of 5 by Hector08 Hotel has good location
This hotel has good location, excellent customer service, friendly staff, and the experience overall was great.
September 3, 2013
Rated 5 out of 5 by Memurtz Sheraton New Orleans
Everything was great except for the upgrade that I was offered for my two rooms as an ELITE GOLD MEMBER. I was charged $25.00/night additional for the upgrades that should have been for free and the WiFi didn't even respond to my computer.
May 7, 2014
Rated 3 out of 5 by CUPA14 NIce, but...
The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much!
April 10, 2014
Rated 5 out of 5 by Ashley88 GREAT EXPERIENCE!
We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again.
August 19, 2013
Rated 5 out of 5 by none00000000002014 Great all around service
Excellence! I will recommend this hotel to all that visit the greater New Orleans area.
May 12, 2014
Rated 4 out of 5 by Joseph52 Very convenient for the N.O. Jazz Fest event
Jay at the front desk did and exceptional job and provided personal attention that deserves extra recognition. The suite I was upgraded to was very nice overall but lacked a second bathroom and the shower needs upgrading.
May 6, 2014
Rated 1 out of 5 by Steveman Will not stay here again
Carpet was soaking wet when I arrived. would not move me until I threatened to go to a different hotel. Elevator system is terrible if there is any type of conference going on...had to wait 8 minutes for the elevator.
May 6, 2014
Rated 5 out of 5 by Catrina13 Good Conference Facility/ Warm Staff
This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you!
September 23, 2013
Rated 4 out of 5 by Robert10810 Business stay
The room was nice and comfortable. I had plenty of room to do my work after the conferences. There was quite a bit of outside noise and the windows were dirty preventing us from enjoying our view. Overall it was a pleasant stay though.
May 5, 2014
Rated 5 out of 5 by Chowgirl Great location and amenities
We chose this hotel during our annual visit to Jazz Fest. The location is optimal. The rooms were comfortable and clean. I really enjoyed the breakfast on the Sheraton Club floor and always enjoy the gym.
May 6, 2014
Rated 5 out of 5 by dnewell74 Great representation of what you should expect from Sheraton
From the moment we arrived, we were greeted warmly and professionally. We were in town for Jazz Fest and it was extremely busy and hurried. Staff made us feel relaxed and comfortable. Big smiles from everyone - from Bellman to room hostess to bartender! Room was clean and smelled fresh!
April 30, 2014
Rated 3 out of 5 by BAED79 Cleaning staff issue
I had one issue with my stay.
I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth.
March 22, 2014
Rated 3 out of 5 by Debbbb51 great location - poor food
While the hotel is in an excellent location - it is truly lacking in terms of food and beverage. I arrived late and went to the bar area for food and drink as that was all that was open. I ordered an appetizer, salad and fries along with a drink. The appetizer and salad all came at the same time - when I questioned why i didn't get the salad first i was rudely told "look - this isn't a restaurant". I had to ask repeatedly for the fries which finally arrived but were horrible - i t seemed as though they ad been sitting somewhere all day long.
July 31, 2013
Rated 3 out of 5 by Doc8 Service
I felt the service was below average for a Sheraton. I called for extra towels in the evening & they never came, had to call again the next morning for them. Because we selected the Eco option, housekeeping never came once to check if we needed anything, had to call again for more shampoo, soap, coffee etc. once again it took hours after a second call to get these items. When we checked in there was a dirty wine glass on the floor of the door, no one ever came to pick it up 3 days later when I put it in the middle of the hall. Poor service.
October 2, 2013