Rated 5 out of 5 by sportstaxi42 Awesome Hotel and Experience
I would highly recommend this hotel. Everything was awesome. The maids were the standouts.
October 20, 2014
Rated 5 out of 5 by Beckys7 Fabulous hotel great location
We have a great stay at this New Orleans property in the heart of the city. The hotel, staff, room and amenities were fabulous!! They are pet friendly and our view of the river from the 42nd floor was beautiful! Everything was in walking distance. We will be back!!
October 18, 2014
Rated 5 out of 5 by Squeekds Conference / Vacation
My husband and I had a wonderful time and would love to stay again because this hotel was wonderful and I would highly recommend staying here.
September 22, 2014
Rated 1 out of 5 by missv96 Horrible
This hotel was so bad that it makes me consider never staying at a Sheraton again. Overall service was slow. There was no sense of urgency. Why was the business center close all weekend. There was no advance notice about construction. I understand that construction has to take place but at other hotels I've stayed at provide notification and apologize for any inconvenience. Took almost 30 minutes for an order scrambled eggs. In the fitness center, supplies went missing during the weekend and magically reappear on Tuesday. Hmm??? Check out was horrible. Only two agents for a LONG line of customers. I will never stay at this hotel again.
July 20, 2014
Rated 5 out of 5 by Car0025 Conference Ready
This hotel has wonderful resources for conferences. There are spacious rooms--and lots of them--for larger meetings. Our conference had well over 1,000 attendees, yet there never seemed to be an overcrowded space.
My room was very comfortable and had an excellent view of the Aquarium and the Mississippi. I participated in the Green program, which means the staff doesn't replenish towels, change sheets, and so on. I was unaware, however, that this apparently means that trash doesn't get taken out either. After three days, I had to specifically ask that my trash be removed. When I next returned to the room, I found that the staff had done sheets, towels, and light cleaning, as well.
The hotel is within walking distance to the French Quarter area, Cafe du Monde, Jackson Square, St. Louis Cathedral, the Audubon Aquarium and Butterfly Exhibit, and many other well-known NOLA sights.
Overall, this hotel is well-kept and well-staffed. For business or personal trips, I would definitely recommend the Sheraton to others visiting the city.
November 11, 2013
Rated 5 out of 5 by Lindatoo Great Hotel-Excellent Location
Truly enjoyed the hotel - great bed and room
and location - easy walk to Bourbon Street and other attractions
October 16, 2014
Rated 5 out of 5 by Jennyhburg Short stay in October
Beautiful hotel, very nice rooms, comfortable bed. Experienced ongoing problems with the door card reader.
October 16, 2014
Rated 5 out of 5 by CustomerServiceExpert Major Flaw out ways Wonderful Hotel
Sheraton New Orleans is a wonderful hotel except in one major area, the internet.
While most hotels offer free wifi as a selling point for the convenience of their customers, as well as offering excellent service why would Sheraton New Orleans choose not offer this? The lack of free internet is cumbersome and the most inconvenient to say the least. It would be very hard for me to tell others to book a room at Sheraton New Orleans, while a fee is attached to the most everyday common need in today's society. It is like telling someone, they need to go outside and pump their own water for the cup of "free" coffee offered in the hotel room.
Your hotel is beautiful, but please trash the internet fee. My contacts are wide spread, and they all will be asking me about my trip to New Orleans. Instead of me telling them "Go To Sheraton", I'll be telling them "Stay away from Sheraton New Orleans." because of the great inconvenience and added costs for using the internet in their room!
September 15, 2014
Rated 1 out of 5 by BOYLEE123 Needs Major Improvement
I am a Starwood Preferred member and try to stay at one of the properties on all of my business travels (3x times a month). I was extremely disappointed in the Sheraton New Orleans. They put me in a room that shared a wall with an elevator shaft so I had to try and sleep with the sounds of people talking waiting for the elevator and it moving up and down between floors every night. Additionally, I called for a wake up call for an early morning, and the front desk called me an hour early after one of these sleepless nights because they had written the hour down wrong. When I had to wake up for my 6am flight out of New Orleans, I tried to take a shower to find that there was no hot water to be had at 4am. Not a pleasant stay at all, will be staying elsewhere on my next trip down.
June 10, 2014
Rated 3 out of 5 by Zenith12 Rooms
Room was too small to be comfortable in for two people. No room to set suitcases and closet was ridiculously small.
October 14, 2014
Rated 5 out of 5 by MG1974 Great service for guests
Car park valet person very friendly & was
good at his job. Staff very responsive to replace light in bath, and they followed up with phone call to see if work was done. Same for request for shower cap from my wife;
cap was there in 5 minutes. Chekout easy
and car was there waiting when we came down, and valet actually loaded bags into
the trunk! Overall, great stay, quiet and
September 8, 2014
Rated 1 out of 5 by lahaina not up to standard, worst exerience ever
this was one of the worst Sheraton experiences I ever had.
No platinium recoginition, bad room location (elevator noise), unusable internet (serviced from somewhere in Texas!), ...
not to recomment.
July 26, 2014
Rated 2 out of 5 by Stillneedsleep Room was louder than a freight train!!!
In 30 years of business travel this was the noisiest room I have ever slept in. Being two rooms away from the elevator in a 40+ story building is a mistake I will never let happen again. When I checked in I told the person at the registration desk that I was a light sleeper and preferred a room away from the elevator and ice machine. I got a room that sounded like it was sitting on top of a train track! It was so bad that even after using ear plugs, the only way I could get any sleep was to wear my Bose noise cancelling headphones to sleep!!!
For what they charge, they should at least give a room where sleep is possible.
I like SPG properties, but will never stay there again.
September 24, 2014
Rated 1 out of 5 by Jodadi Terrible Service Once You Leave
I stayed that the Sheraton Easter weekend and the hotel was great. The nightmare occurred after I left. When checking in I used my debit card and was charged and extra fee for doing so. They informed me that the fee would be placed back on my card a week later. A week later the fee was never placed back so I called and they transferred me to the accounting department and the person did not answer the phone so I left him a message detailing what had taken place. A week later he never returned my call so I called and once again was forced to leave a message. He did not return this message and so the following week I called again and had repeated this for a month and half. Finally today I call and request to speak to the managers manager and they transfer me and once again I'm forced to leave a message for the lady who is manager over some department. I call back and request someone to talk to and the lady looks up my account and puts me on hold. She comes back and asks me for more details and then puts me on hold once again. She then comes back and tells me that the guy who is responsible for handling it informed her that he had taken care of it yesterday and that it would take another 5 business days to be applied back to my account making it almost a grand total of 2 months that this has not been taken care of.
Also the phone system is terrible you are only allowed to leave a 5 second message and it cuts off. When trying to play back your message it does not work and you are left to accepting what you recorded in the first place.
For a place that charges as much as they do you would think they would have updated systems in place to ensure that refunds are handled in a timely manner and you are actually given a call back within a 2-3 business days. I think they need to reevaluate their accounting personnel and ensure they are doing their job properly and not treating a guest that have left as nobodies. The awesome service should not end when you drive off after your stay. Me and my friends frequent New Orleans and we enjoyed the hotel but the after service has made me never want to visit this hotel again.
May 17, 2013
Rated 1 out of 5 by LadyGator Utter lack of Professionalism by the Management Team
It is unfortunate that I have to rate this in such a negative way because I truly love the property along with the housekeeping and wait staff. These guys are the unsung heroes and the true engine that set this property aside. They are hardworking individuals who strive to provide great service and attention to details. The accommodations are also absolutely beautiful with the renovated suites.
It appears that the same service training and accountability has not been transferred to the management team.
This is my 2nd stay at that property with the SAME issue. I opted for the green program and for some reason, I am finding myself having to go through all kinds of bureaucracy to get my points added to my account. I am owed 1,500 points which was confirmed at departure as well by the young lady at the front desk. So here is the recap:
- Once the 10 business days elapsed and the points did not appear I contacted SPG Platinum service. They apologized for the delay and offered to send a message to the property to resolve the dispute. they alerted me that someone would be reaching out.
- One day later I received an email from Christine acknowledging the message from customer service and reaching out to offer assistance.
- I called Christine back and explained that, even though, I signed up for the green program and redeemed my coupons at check-out I had yet to receive my points.I explained to her that, while I stayed for two nights, I was given an additional 500 points as a service recovery for an issue during my stay for a total of 1,500 points.
- She told me that she was not able to help in her capacity and offered to send me back to the Platinum customer service. I had to explain to her that they were very clear in stating that these are resolved at the hotel level (and I also know that from previous dispute with them).
- So she offered to send an email to the Front office Manager with a copy to me which she did the following day.
It is now close to five days later and not ONE acknowledgement of that email by the Front Desk Manager. Not ONE follow-up by anyone on that team wanting to reach out to me.
This to me takes the cake and is an egregious sign of unprofessionalism and a complete service failure.
Last year I stayed one week in March and finally resolved my green point dispute in May. just totally unacceptable and I will not allow that to be the case again this year. There are plenty of other SPG properties within walking distance and I will be happy to take my business to one of them during my next scheduled visit later this year.
Since the Management team seems to not care about an email reply, I am certain this review will get their attention. I am a LOYAL SPG Patron who has stayed at SPG hotels across the globe and is proud to call myself part of the family.I have come to expect a minimum from the respective places and I am afraid to say that this management team has FAILED to meet even the minimum expectation placed on the SPG brand.
March 3, 2014
Rated 4 out of 5 by N626PK Mostly Good
Got off to a bad start when room reservation was incorrect. Finally got to the room and it was pretty good but not what I would expect for a $250 per night.
October 12, 2014
Rated 5 out of 5 by podoc comfortable
updated and comfortable rooms, great city location, friendly staff
October 13, 2014
Rated 3 out of 5 by Owenat453 green program rip-off
"took advantage" of Green program for idea of earth-positive reasons – and I am willing to use sheets for three nights and there were ample towels for the length of my stay. But to NOT have my waste baskets emptied or my paper (what happened to earth-friendly – wouldn't a reusable mug work better/) coffee cups – 2 for 3 days – NOT being replaced is not sanitary. Plus, the redeeming of the $5 voucher was misrepresented – NOT usable even foe a Coke on the gift shop and was told by the clerk in that shop it was not usable at the bar only to find out at checkout that was untrue. All in all NOT a well run program for an operation the size of yours!!!!!!
September 2, 2013
Rated 5 out of 5 by Readaholics How Hotels Can Help You Survive Conventions
The NOLA Sheraton on Canal St. was superb for conventioneers. Cloud like beds and spaciousness were winning key ingredients for the weary. Spectacular views from the 37th floor of NOLA and the Mississippi! The Canal St. Sheraton had the most gracious and helpful staff I've ever had the pleasure to meet. They made each guest feel at home. Excellent Starwood Prefered Guest program, superb benefits for members. Special thanks to the porters,they were beyond helpful with our luggage and hailing a taxi. Housekeeping warm and friendly as well. Observation: The leather chairs in our room needed a good dusting, other than that, very clean and welcoming. I wish there had been a refrigerator in the room due to traveling companions who needed medications kept refrigerated. I've decided that the Sheraton will be my home away from home! Thank you!
May 19, 2014
Rated 5 out of 5 by AISmeeting great location
this hotel was right in the heart of everything i wanted to see, excellent
September 11, 2014
Rated 1 out of 5 by davidd0405 Can it really be called a "hotel"?
Beautiful lobby and nice lobby bar.
>Housekeeping was an abomination. Did not pick up newspapers off floor by trash can, no fresh soap, no fresh shampoo, or conditioner, no fresh bottles of water.
>the room was nice except no closet doors on the closet; who wants too view that while relaxing in the room?
>elevators were extremely slow; and no it did not matter what time of day or night it was! In addition, sometimes the key pad announced the car to wait for and other times it did not (only could read it), and the car assignment needs to stay on the key pad a lot longer. The wait was so long at times, you forgot what car you were waiting for.
>Starbucks coffee must be a cheap grade that is being provide in the rooms; not much flavor
> Most SHOCKING of all, I called for a turndown service for that first evening, and the guy did not know what I meant ( honestly) and once I carefully explained it, he said in the most certain terms that Sheraton does not offer that service !
June 30, 2014
Rated 5 out of 5 by Bill1937 Windows
Great river view - but the windows were so dirty we really couldn't enjoy it.
September 9, 2014
Rated 5 out of 5 by Rich Hotel is an excellent property.
The food services need improvement.
The lunch restaurant had almost no selection. No restaurant during the day --only the bar which was also limited. The lunch buffet was only adequate - much room for improvement.
October 10, 2014
Rated 5 out of 5 by Elaine29 Nice Stay
I always enjoy staying at this hotel when staying in New Orleans. The place is clean, comfortable and the staff always goes out of their way to make your experience enjoyable.
September 5, 2014
Rated 2 out of 5 by MA44 Rude
I was asked for ID when I checked in. I presented my company ID, person said needed to be drivers license. I challenged this since I have information on my DL that I don't want to share (ie SSAN), she said if I didn't, I couldn't get a room. I asked for the manager who was even more rude and demanded DL or no room. I explained why I don't show my DL and she said I had to if I wanted a room. Not acceptable behavior.
October 5, 2014
Rated 3 out of 5 by kevin428 Good but need to a little refinement
I stayed on the 22nd floor. The room was relative quiet to external noises. However, the room had few problems that were overlook by the housekeeping staff and management. Towel was dirty (black stained like used to clean brake dust of a wheel). After I flushed, the tank made an annoying noise until the tank was full again. The bathtub was slightly yellow. The coffee machine was not clean because there was still coffee grain in the maker. Then, the nightstand glasses were not clean properly because I saw stains easily when I turned on the light.
I didn't want to ask for another room because I had unpack all my stuff. I did received credit for these issues. For a hotel in such prime location, I figured the hotel have really high standards to assure the highest quality and experience for its patrons. Slightly disappointed for the oversight.
October 3, 2014
Rated 5 out of 5 by Savoie2014 Wedding stay
The Sheraton New Orleans made our stay very comfortable. As well as our wedding guests and most importantly the bride and groom. The Governer's Suite had plenty of room and lacked nothing. We would definitely do it all over again if we could.
May 28, 2014
Rated 2 out of 5 by VanityDawn Don't Expect to Rest
I was very displeased at my experience with this hotel. The room was small. It had no microwave or mini-fridge, nor Wi-Fi in the room without charge. The elevator led to horrific waiting. Lines just to get to the elevators. I was so disappointed. Not mention the noise. I could hear all the noise from the hallway. This is definitely not the Sheraton way.
December 2, 2013
Rated 2 out of 5 by TW2808 Needs improvement
I stayed at this hotel for a conference and was not impressed. My priority concern was the vagrants allowed in the lobby with no security to prevent them from harassing guests. Staff was not helpful or friendly in conference or at concierge. I asked if there was cheaper public parking (as charging $43 a day should be a crime) and all the concierge said was I think so you just need to drive around. There was a roach on the food table during the conference, ice machine room extremely loud, rooms need better sound proofing, being woken at 5am from laundry is unacceptable. Only positive is location, centrally located.
October 3, 2013
Rated 1 out of 5 by WhoDatKBP After many years of frequenting the New Orleans Sheraton, I will not be back.
Terrible customer service; had breakfast at buffet and found hundreds of flies in the bagel/bread box (and they then charged the cost to my room!); horribly low water pressure, and inconsistent water temperature; smoke alarm dangling in room; room temp never went under 75.
I spoke to restaurant manager and also front office manager....neither were helpful or concerned.
Also, my debit card funds (150% of room PLUS actual room cost) are still unavailable 34 hours after checking out!
August 11, 2014