Rated 5 out of 5 by Rosanna43 Comfortable Stay, Great Location
I recently stayed at your property while attending a small convention. The room was lovely and the staff very attentive. The location is GREAT! Easy access to the French Quarter and Burbon Street. Safe, clean and a vibrant lobby. I would definitely stay again.
September 19, 2016
Rated 3 out of 5 by Primetime2010 My hotel room had poor ventilation
Check in was excellent: very professional, kind and fast.
Room: Ventalation was poor, toilet had to be flushed many times to work
Maid: not friendly, may have had to work all day.
September 19, 2016
Rated 3 out of 5 by SadlyDisappointed2016 Not what I expected
Lobby and Rooms were updated but I had issues with: Having to change rooms due to plumbing leaks; second room was missing a desk lamp, which was corrected; conflicting rates for parking fee, which was corrected at check-out; temperature of the water (no hot or cold, just luke-warm), which did not get addressed all week; inconsistent information concerning SPG events; overall, not what I expected based on stays at other Sheraton properties.
September 17, 2016
Rated 5 out of 5 by Risse Great hotel
Loved my stay with you. Wouldn't mind staying again. The hotel was quite and clean.
September 14, 2016
Rated 5 out of 5 by Kemae great stafff, beautiful environment, smells great
Consistent quality and an ongoing commitment to providing the highest level of service to its guests. For these reasons, I always look forward to returning to this particular hotel.
September 6, 2016
Rated 5 out of 5 by Willie1363 Great time at the Sheraton NOLA
The hospitality of the hotel staff is incredible. The room and the view from the hotel is spectacular. The hotel is walking distance to all places. Only con was the ice machine on my floor was not working and I had to go to another floor.
August 30, 2016
Rated 5 out of 5 by ajaniece Perfect Birthday Getaway
So, first lets start with Check-In. I was greeted kindly by Rovella and she explained the check in process thoroughly and provided an option that would best fit my birthday plans. She was so warm I felt comfortable and confident I had made the right decision to stay at the Sheraton. Check in was quick, and easy. The room was immaculate, clean and comfortable (OMG I want one of those beds for my house). About 15 minutes into settling in there is a knock on the door. A birthday gift package was delivered to my room from the staff!!! Can we say awesome sauce? I then called down to guest services to thank them and ask for a fridge.
Joy answered and it was a Joy to speak to her... she knows customer service well and went above and beyond my expectations. She even called back to make sure the delivery went well! The next morning, a secondary birthday package with a taste of New Orleans was delivered to the room as well with a birthday card from Rovella. She's the greatest.
When asking the staff about suggestions for eateries and local attractions, they were quick to answer and even drew out maps to help us get there! This is my 6th trip to N.O. but definitely my favorite location to stay. I will be coming back! Thank you all.
August 24, 2016
Rated 3 out of 5 by Bakins1 Vegas traveler
Who wants to pay $46 for parking each night?! No free parking for hotel customers makes this hotel not worth visiting
August 23, 2016