Rated 5 out of 5 by traveler Hotel
The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel
June 5, 2013
Rated 3 out of 5 by arfyy recent stay
The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding.
April 26, 2014
Rated 4 out of 5 by AirMowbs Sweating in NOLA
Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside
August 1, 2014
Rated 5 out of 5 by Lynn1948 Staff
The staff was so friendly and made me feel special. They recommended a place to eat (Palace Cafe) and it was marvelous. The room was comfy and it was a nice way to end my cruise before heading home.
March 12, 2014
Rated 4 out of 5 by OldiebutGoodee This hotel had great amenities
The hotel was centrally located. The lady at the guest desk was very helpful. The elevators were readily available. Our room bed was VERY comfortable.
July 28, 2014
Rated 4 out of 5 by Psalti Nice hotel
Checking was a bit rough, as I arrived late. Staff made up for it doing week with attention to requests. Meeting rooms had AC set too high.
August 5, 2014
Rated 5 out of 5 by cp1962 best location
the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff
June 9, 2013
Rated 4 out of 5 by proth The hotel is one of our favorite
We had a great stay except for needing to have our keys updated about 3 times. The front desk was very helpful but the fact that we had to have security let us in was really upsetting.
May 29, 2014
Rated 5 out of 5 by Lilo74 Excellent location and service!
Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions.
May 29, 2013
Rated 5 out of 5 by kate Definitely the hotel to stay in while in New Orleans.
Great location, fantastic view from room
on upper floors.
Eye on New Orleans.
Easy walk to all sites to see.
Staff professional, helpful
and accomodating to needs.
Count me in on a return visit.
November 20, 2013
Rated 5 out of 5 by Amanda11111 Friendly and helpful staff
The staff that greeted us at the front desk were friendly and helpful. I also appreciated the security checks each evening to ensure that only guests were allowed on the residential levels.
March 29, 2014
Rated 5 out of 5 by Sheila29 Best Lodging in New Orleans
I had the best vacation in New Orleans. The Sheraton location and service met all of my needs and made the experience great. The staff is wonderful.
July 24, 2014
Rated 4 out of 5 by 4cfaguest good location
location of this hotel is great for walking to many of the attractions-also trolley goes right in front of the hotel. breakfast buffet is better than most.
July 16, 2014
Rated 4 out of 5 by Adamilevine My NO stay
I liked the room, but my SPG "gold" status was not recognized AND room service wanted to START my room on day 2 of my stay at 4pm when I was resting, even though it was available ALL day.
March 31, 2014
Rated 5 out of 5 by jiMMa Sheraton New Orleans
Great stay and high level of service! The room was comfortable and made for a good stay!
August 25, 2014
Rated 5 out of 5 by RACJJW27 Great Location!
We visited New Orleans for a wedding and were very pleased with the location of the Sheraton. We were able to walk to everything we wanted to do. Everyone we interacted with was pleasant.
May 28, 2013
Rated 5 out of 5 by LDenise AVP BRANCH MANAGER
Excellent location, nice features, comfortable, friendly, exciting atmosphere. I plan to stay there everytime I visit New Orleans. My next visit will be the Essence Festival in 2015.
April 16, 2014
Rated 4 out of 5 by chrism28 This hotel is good
Our stay was find. The room were nice, clean and the bed was comfortable. The pool was small. Be alert in the lobby a person came up to me and asked me for money.
June 29, 2014
Rated 5 out of 5 by Norton This hotel is the epitomy of southern hospitality
The staff of the hotel was very courteous and congenial from checking-in, maid service, concierge to the food and beverage staff. I could not find one problem with my stay at this hotel.
July 23, 2013
Rated 5 out of 5 by Eric1900 Great Conference
I recently stayed at this hotel for a business conference and the meeting facilities were great! Not to mention how close it is to all the things you expect to enjoy in New Orleans.
April 6, 2014
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014
Rated 2 out of 5 by Soupster Bad Experience
The hotel itself was okay. Arrival/departure attendants were fantastic. Chris at the front desk was GREAT. However, guest services/housekeeping was a TRUE DISAPPOINTMENT!!!!
May 27, 2014
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 5 out of 5 by Jagdiva65 This is a classy hotel that is in the middle of all the attractions
Hotel staff was very professional and friendly. Enjoyed the refreshments when we checked in, especially the cookies. I can't wait to return next year.
July 9, 2014
Rated 4 out of 5 by BajaRusty Upscale hotel in an excellent location
I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there.
August 5, 2014
Rated 5 out of 5 by Landa1 Perfect Hotel!!
We had an excellent time and the hotel was very beautiful, clean and friendly and convenient. And Mr. Brian our attendant was excellent!
July 22, 2014
Rated 4 out of 5 by Dawn5 Great location
This hotel was within walking distance to the French Quarter and Riverwalk. It was true Sheraton standards. Friendly staff, comfy beds, very clean, and safe.
June 24, 2014
Rated 5 out of 5 by FER725 Great Stayed
Excellent Location, ,Beautiful Lobby, Great
Staff and Excellent room
August 27, 2014
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 4 out of 5 by JohnF Jacuzzi
Really nice hotel, but I could not believe there was not a jacuzzi.
Also, the maid cut corners and did not change my sheets
Club room was better than most. Blaine was excellent!
October 25, 2013