Rated 5 out of 5 by MissDivaDoll Great location
I loved the Sheraton. It was in a central location which was perfect. Everything was in walking distance. The waterfront was 2 blocks down which was also where the outlet mall was. All the eateries and bars surrounding Bourbon Street was nearby. There were so many restaurants to choose from. I enjoyed the Starbucks inside the hotel daily. It was great to have a restaurant/bar in the lobby. No compalints.
April 25, 2016
Rated 4 out of 5 by MrOliveOil Weak Club Lounge
I had difficulties with the Club Lounge service. See the email and reply below.
April 16, 2016
Rated 4 out of 5 by djlatte Great location
Enjoyed my stay. Needed a place overnight to cruise out in the morning. The location is perfect. My only gripe was the room was not as clean as I would have liked it. The floor was not vacuumed, and the glass top on the night stand was not cleaned.
March 28, 2016
Rated 1 out of 5 by Shannon1 Bad service!
The system was down when we arrived to check in. When we finally got a room after 4pm, they shoved all 14 of us into one small room even though we had a reservation for 4 rooms. We finally got the other 3 rooms we reserved after 9pm, and after dealing with a manager who blamed us for the issue even though it was the hotel's fault. I will not be returning to this hotel any time soon.
March 21, 2016
Rated 4 out of 5 by SVaz Beautiful view
Walking distance to all restaurants and tourist areas
March 20, 2016
Rated 3 out of 5 by kubball Misses the mark
Great location. Ice machines on my floor and one below not functioning. Wifi dropped off constantly. No hot water for shower 2 of 5 days.
March 15, 2016
Rated 5 out of 5 by Hoonze What a great stay!
I am pretty easy to please, but I have to say the staff went above and beyond to always accommodate us. First off, let me start with housekeeping. These are the fastest ladies I have ever seen; I never caught their names but I know they were Hispanic as we spoke Spanish to each other. Great ladies and they did a fantastic job with the room. Second, let me throw a shout out to Ricky at the bar downstairs. Excellent bartender, made me a perfect hurricane and suggested great places around town. Third, another shout out to the restaurant on the second floor to Mrs. Shannon and Mr. Alvin. Alvin was attentive, kept our glasses filled, and told us about the surrounding area. Shannon was amazing as she sealed the deal for me to come back to New Orleans for Mardi Gras next year. She told me more info about the city than the tour guides, and a thank you to the servers she pulled for a brief history on the Native American culture during Mardi Gras. Lastly, let me not forget my friend in valet, I did not catch his first name but last name was Fernandez like me and he mentioned his parents are Dominican. Great associate, always greeted us and made us feel special. Honestly, I have never met a more special bunch of employees than this Sheraton. You guys were phenomenal, and I hope the General Manager makes a special mention to everyone I mentioned, because they all deserved it! Please, reward them. They earned it.
March 14, 2016
Rated 5 out of 5 by TxRoadWarrior Wonderful Staff
Did a quick trip to meet clients and stayed over for fun. Every encounter with hotel staff was top notch. Recognized as Platinum member and upgraded to a beautiful suite with club level access. Bell Stand and driveway staff were friendly and efficient in assisting with luggage and transportation throughout stay. The times where I was looking for something staff approached me to see what I needed. All questions were answered politely and with a smile. Suite was quiet and arranged well. Although there are 49 floors, the elevators run very fast. Really like the location of hotel for access to the Quarter and beyond. Overall a great experience. Will definitely return to this property and recommend to friends and family.
March 13, 2016