Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • USA
  • Landkarte

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Rated 3.9 out of 5 by 745 reviewers.
Rated 4 out of 5 by Dont' get room service Had room service for breakfast. Prices were outrageous. My spouse's eggs and toast were cold. Coffee was lukewarm I ordered yogurt and fruit .....got a small container of Yoplait strawberry yogurt. June 29, 2014
Rated 4 out of 5 by Very good hotel for business meeting. Not hard to get to. Valet parking was quick. Only reason I do not give the Sheraton a 5 star is I had no hot water my last day there. This was reported but no one even offered to apologize much less think to give me something for my inconvience. I would expect this in a third world country but not in New Orleans aned at the Sheraton. November 13, 2013
Rated 3 out of 5 by Okay hotel Given the cost of the hotel, I expected the hotel room & especially the bathroom to be cleaner. I expected equal amounts of hot and cold water. The proximity to the French Quarter was fantastic and the people working in the lobby would great. But overall, I wouldn't recommend the hotel unless it was discounted rate because of the cleanliness issues. February 23, 2014
Rated 2 out of 5 by Marginal review The electrical failure which closed down the upper level elevators for a day and a half and resulted in no electricity and air conditioning for a number of hours on the second day put quite a damper on out stay at the hotel. June 22, 2014
Rated 3 out of 5 by Its time to stop charging for the internet Aver all a nice property but stop charging for the internet when you are member of the SPG program. Went to the lobby bar 1 time during my stay way over priced and poor selection. Took 2.5 hours for beers and and a sandwich. At the conclusion of our night we noticed that a gratuity was added for a party of 5, did not care for that at all I tip 20%. February 19, 2014
Rated 5 out of 5 by Great location. Walking distance to French Quarter. My sister and I spent two nights here March 6 & 7 2014. The staff was very accommodating, the room was spacious and very clean. The bar even gave us a pitcher of cream for our in room coffee rather than use the powdered stuff. The tour desk was wonderful in printing our Gray Line tour tickets. We'd love to stay here again in a heartbeat. April 2, 2014
Rated 3 out of 5 by National Exchange Club Convetion 2014 Disappointed, better experience in February, 2014 than July, 2014. July 14, 2014
Rated 5 out of 5 by Business trip I had one of the best stays on my recent trip to New Orleans. The customer service was top notch. Mika in the Lounge was so helpful, I would suggest you do what the other SPG properties have done and have a comment card with a place for tip, I never have my wallet when I go to the lounge and I would love for their service to be rewarded. March 31, 2014
Rated 5 out of 5 by Great location. Excellent staff service Excellent staff service. Room was very clean. Comfortable bedding. met expectation in every way July 11, 2014
Rated 5 out of 5 by hotel has great location liked location near French Quarter and on streetcar route July 14, 2014
Rated 4 out of 5 by good convention experience enjoyed my time, elevators took some getting used to July 14, 2014
Rated 2 out of 5 by Very disappointed! Though we we warned that the room, near the elevators, would be noisy we didn't think that on the 25th floor the street noise would penetrate the windows. Lack of soundproofing is an issue. The room set up was nice and comfortable, but a lot more attention needs to go into cleaning and maintenance. Carpet edges and under the bed dusty/dirty (yes I dropped a pen and found it disgusting to put my hand under there). The bathtub too wasn't the cleanest. Nice from far, but far from nice. And lastly, we signed up to 'go green' and were told no one would be coming into our room. The day before check out, there was a very gentle knock that I barely heard and someone starts to walk in. Being that this was also a hearing impaired-friendly room, the bell system should have been used when the door was not immediately answered. If I had been deaf or hard of hearing, I could have been very surprised to say the least. Staff training here is suggested. September 15, 2013
Rated 4 out of 5 by New Year's Eve Stay Hotel was great. NIce view of river walk could see all the fire works from our room. The only compliant I have is the maids didn't replenish everything in the room. I had to ask for extra cups, sugar, cream. They didn't add new shampoo, conditioner, or lotion. They didn't give us a fresh bath mat. They just missed some of the things you expect. January 4, 2014
Rated 5 out of 5 by This hotel is wonderful! The hotel room/bed was very comfortable. Close to all attractions/restaurants in French Quarter. The staff was very helpful and friendly. July 4, 2014
Rated 2 out of 5 by SPG Platinum Great location.Great physical plant. Great Club Level lounge and service. Great valet parking attendants. Front desk service is slow and horrible-slower than post office and more affable. I have stayed here numerous times,and it has been awful for 4 years.Management should run time-moton studies on these folks.This is a management deficiency!! October 14, 2013
Rated 3 out of 5 by this hotel needs a lot of work when I got to the hotel my bedside light switch was broken. I called two times a day for 3 days with no results. I finally called a manager and got it fixed I ordered a glass of wine in the bar. it came in a dirty glass. I sent it back and then watched the bartender pour the wine from the dirty glass to a clean one and sent it back to me February 12, 2014
Rated 2 out of 5 by Check In We arrived at 3:15 since the hotel had a 3:00 check in time. After prepaying over $1,000.00 for our reservations, we were not given a room until 5:30. This was only after repeated discussions with the front desk explaining we had 6:00 restaurant reservations with clients and my wife needed to change clothes. Not a very pleasant experience. January 5, 2014
Rated 4 out of 5 by This hotel is good Our stay was find. The room were nice, clean and the bed was comfortable. The pool was small. Be alert in the lobby a person came up to me and asked me for money. June 29, 2014
Rated 4 out of 5 by Mardi Gras 2014 WE have stayed at this location of Sheraton for this event each of the last 9 years and we love it here & have no plans to change but we have had billing issues most of those years - this year no exception. I will be contacting the hotel after the Mardi Gras season ends to discuss it with management there with hopes of resolving it March 3, 2014
Rated 4 out of 5 by Great Location This hotel has a great location on canal street. It is close to all activities as well its not in the main party area of the city thus its quieter at night. We had a small issue at checkin with no king size rooms available but a room became available as we did not like the first room that was assigned to us. would stay again March 26, 2014
Rated 4 out of 5 Great customer service! 3 out of 4 customer service experience I had was great. Very friendly staff from bellboy, maintenance guy and the cleaning lady. Lobby rep was so-so. Very nice hotel. The bathroom I would say need to be renovated. Looks really old. There were bad water stains on the bathtub and every time I seat on the toilet it makes an unbalanced sound. August 2, 2013
Rated 2 out of 5 by Beware of the elevators During our stay the elevators to the upper floors did not work. The staff tried very hard to make up for the inconvenience but it did not really ease the fact that we couldn't get to our rooms at times. June 21, 2014
Rated 4 out of 5 by Great location, comfortable rooms Love this hotel's location! July 14, 2014
Rated 4 out of 5 by Training Conference one of the rooms had flies in it and during the workshop, folks were swatting flies. During the dinner dance on Friday, bread was not on the table, needed to ask for it, hot tea was not offered as per the menu, staff was slow in getting coffee and appeared perturbed at the request of getting coffee, needed to go ask for de-caf coffee 2x. September 5, 2013
Rated 4 out of 5 by Great Place When a business delivers what it promises, it is a great experience for me. The Sheraton Hotel New Orleans promised a nice, clean, well appointed room in an "upper level", well located hotel at a good price staffed with friendly, helpful people. They came through with all of it. Great place to stay while in new Orleans. We will be back! November 4, 2013
Rated 4 out of 5 by Thanks to Jenee I had an issue with printing a document I needed in a hurry. Jenee, a staff member at the check in desk, tried to help. When the problem still couldn't be fixed, she went about and beyond to find me a quick solution and did it with a smile. I was super stressed and she came to my rescue! A+ service for my entire stay. Thank you! February 21, 2014
Rated 4 out of 5 by Great location Excellent amenities, located close to the French Quarter and the River Walk. Staff are friendly and helpful, I would definitely stay here again. June 30, 2014
Rated 5 out of 5 by This hotel was perfect for the conference The layout and location of the hotel worked best for this conference. July 9, 2014
Rated 5 out of 5 by More restaurant choices My daughter and I were at your hotel for a dance convention and the weather was horrible to go and walk to get something to eat. The only choices in your hotel were room service or the bar downstairs. Needless to say, the bar was packed with people. Other than that, it is a great hotel. May 12, 2014
Rated 4 out of 5 by Good features but poor desk staff The front desk staff was very courteous but were undertrained in completing my billing correctly. I had a roommate, and we needed to split our charges. We ended up being overcharged, locked out of the room, and had to place multiple calls to the hotel to resolve the issue. May 20, 2014
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