Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • USA
  • Landkarte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 785 reviewers.
Rated 4 out of 5 by New Orleans Hotel is centrally located for tourists. Staff is very helpful. Hotel is clean and has a fun atmosphere. But the city is a mess. Roads and streets are deplorable. General population in area very rude. Trash everywhere. Does not feel safe. Such a sad state of affairs. August 7, 2014
Rated 4 out of 5 by Sheraton NOLA Enjoyed the stay. Especially close to the French Quarter, Rivewalk and Harrah's casino. Could've improved the elevator wait time; unsavory types on streets near and around the hotel at night. August 7, 2014
Rated 4 out of 5 by Double Beds? Really? A lovely hotel in a great location. I was shocked to see double beds in a room at such a fancy hotel. I think with all the money they make they could surely upgrade to queen beds for heaven's sake! I was very disappointed with the $42.50 a night charge for parking. There is no safe place to park so you have no choice but to pay it. My sister and my 2 kids under 12 ate breakfast in the hotel and it was 79 dollars for 2 coffees and 4 breakfasts' with no extra anything...that is utterly ridiculous!! August 7, 2014
Rated 3 out of 5 by Hotel nice, some staff issues The hotel was nice and adequate for our accommodations. However, the security bar lock on our door was not screwed in tightly, so we asked Housekeeping if they had a screwdriver we could use to repair it. The lead housekeeper on the floor at the time was very short with us, telling us that it was not a housekeeping issue. We called guest services to ask for assistance, and they said someone would be up directly to repair it, but no one ever came that night or over the next 2 days to do so. When we were ready to check out, we went downstairs for a luggage cart and was told that only staff could bring them to the rooms, and someone would come right up with one to assist us. After 30 minutes no one had arrived, so we lugged everything to the lobby on our own without the use of a cart. All personal face-to-face contact with the front desk and the valet staff, however, was wonderful. August 7, 2014
Rated 4 out of 5 by Hospitilty The assistance from the hotel entry door staff, front desk staff, room service to the tour desk staff was provided with such care that we will plan to stay at this same hotel when we return. August 6, 2014
Rated 4 out of 5 by Nice hotel Checking was a bit rough, as I arrived late. Staff made up for it doing week with attention to requests. Meeting rooms had AC set too high. August 5, 2014
Rated 4 out of 5 by Upscale hotel in an excellent location I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there. August 5, 2014
Rated 4 out of 5 by Issues As a Gold Member I was a little disappointed with our last stay. 1. No one was manning the “Starwood Gold/Platinum” line had to wait about ten minutes. 2. We reserved two rooms – I checked in at 400pm and my friends arrived at 5pm – their room wasn’t ready until 8pm 3. We went out for some nightlife and returned @ 2am. We sat in the loby for a while waiting for some of our group. I had to use the facilities and found out that the men’s room was locked! The woman’s room was open? I asked why and was told that they lock the bathrooms at night. Not offer a key, but told I had to go to my room to go! 4. You had I think a security guy over by the elevators. I say think because he didn’t stop anyone. Why that “guy” couldn’t be nearer to the stairs and watch bathrooms too eluded me? Just thought you’d want to know. August 5, 2014
Rated 5 out of 5 by Every aspect of this hotel is wonderful The hotel facilities are great and the staff in every department is professional, helpful and friendly. I would highly recommend this hotel to anyone traveling to New Orleans for business, pleasure or a special event. August 5, 2014
Rated 5 out of 5 by Enjoyed my stay I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning. August 4, 2014
Rated 5 out of 5 by great place to stay! everything was great! location is great! workers are great! August 4, 2014
Rated 2 out of 5 by Average I have stayed at this hotel many many times over the last few years, so this was an exception to my normal experience but for whatever reason this was just a bad stay. I was stuck in a "accessible" room on the 11th floor right off the elevator. When I was given the room I asked at the desk if it was accessible as I would not have taken it if it were, and receptionist assured me it wasn't. When I got in room I called down to see about getting moved and it was the only room available w/ king bed.......Being right off the elevator in a party place like New Orleans is not always the best place to be if you are trying to get a good nights sleep!! In addition to the bad room/location, the tv was broken (had no picture), and I had to call down to get hand lotion and soap to the room. It was just a very below average experience at a hotel that is generally really highly regarded by me. I will definitely stay here again as I used to have ambassador status with spg and the upgraded rooms are absolutely amazing, but this specific experience left much to be desired!! August 4, 2014
Rated 4 out of 5 by Close Enough For NOLA Fun but Quiet for Rest and Relaxation Initially the elevators were very busy and our room was located next to them but overall, the experience was pleasant and the location worked for night life and for day time travel through the city. August 4, 2014
Rated 3 out of 5 by Did not meet expectations The parking was $43 a day and no one would help me find self parking. Wanted ice cream on night at 7 and it is not on the menu and the gift shop was closed. How do you not have ice cream in a hotel? $5 Starbucks card offered for having the maid skip cleaning but I had to fight for the card every day. Don't offer if your not going to deliver. Small things I would not expect from this Hotel. August 4, 2014
Rated 5 out of 5 by Friendly Service This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights. August 3, 2014
Rated 4 out of 5 by Better than average, not perfect It is an ok hotel located in the heart of downtown close to the attractions. I think that this location will make a better party hotel (for adults) than a business hotel. Since I was there for business, …. August 1, 2014
Rated 4 out of 5 by The hotel personnel are very accomodating The valet service had my car out in the morning before I got there, which is much appreciated since i have to get to meetings downtown and i do not have to sit and wait. The room is clean, the bed very comfortable, the bathroom a little too small. the food on the conceirge level could be better and more varied. Should offer mix drinks as well August 1, 2014
Rated 4 out of 5 by Sweating in NOLA Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside August 1, 2014
Rated 5 out of 5 by Great Hotel Good location, very clean, good food, Enjoyed the option of being "Green" and the voucher provided. Handy to sight seeing if that is your pleasure and transportation. Walking distance to shopping and sight seeing etc. Magnificent view from room. August 1, 2014
Rated 5 out of 5 by Enjoyed my stay I really enjoyed my stay at this hotel. The staff was very attentive, knowledgeable, and made me feel as if I was important. I would definitely stay here again. The food was good, the drinks were tasty, the bed was extremely comfortable, and the room was clean with a nice view of the MS River. July 31, 2014
Rated 3 out of 5 by Dissappointed, had higher expectations. Even though I specifically requested the room to be prepared daily it was not done. The towels were not always clean and the sheets in the bedroom were not changed atleast once during a 7 night stay. The quality of the food at breakfast and the in room dining was below average. It was a lot more enjoyable to walk down the street and have breakfast at the ihop and at 50% of the cost. The room had cracks on the ceiling and the rugs were not vaccumed at all during the stay. July 31, 2014
Rated 4 out of 5 by Convention Experience Was at the Sheraton New Orleans for a Fraternity convention latter half of July 2014. Meeting facilities seemed to be above par at rooms in which I sat through presentations. Was surprised that breakfast dining had been subcontracted to Starbucks! Concierge Room was nice, especially with hidden (boarding pass) printing ability! Elevators seemed hard-pressed to handle crush time crowd during my time there; I was also a little surprised that the some of the items in the room were not working as well as they could- specifically, a loose faucet in the bathroom, a loose light at the door, and a door that took more effort than usual to secure, both upon exits and entrances. Internet was very good, and I should add that the room service pizza (meatballs and mushrooms) was excellent! July 30, 2014
Rated 3 out of 5 by Great Location This hotel has a great location that makes it easy to see New Orleans; however, having two double beds instead of Queen sized beds for 4 people makes for poor sleeping. There was no place to put your luggage except on the floor. For older people that is difficult. Also, one morning the pool was green with algae but was fixed the next day. July 30, 2014
Rated 5 out of 5 by Very nice property Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc. $40 for a sandwich lunch was a bit much. Staff excellent, especially the Tour/Information staff. July 29, 2014
Rated 5 out of 5 by Best bed and pillows. The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds. July 29, 2014
Rated 5 out of 5 by The Staff was outstanding The front desk was great and went out of there way to to help with any request, and where quick to solve my internet problem. The Club room staff Robert and Mika where the most courteous and professional people, they would do anything we requested with a smile. and follow up to make sure we where satisfied. July 28, 2014
Rated 4 out of 5 by This hotel had great amenities The hotel was centrally located. The lady at the guest desk was very helpful. The elevators were readily available. Our room bed was VERY comfortable. July 28, 2014
Rated 5 out of 5 by Down in Town Great Location...steps from the French Quarter...several great restaurants nearby. July 28, 2014
Rated 4 out of 5 by Hotel Staff Extraordinaire Staff members from the assistant manager, front desk representatives, concierge, everyone working in the Club room that served breakfast and evening meals, and housekeeping were pleasant, helpful and accomodating. We enjoyed our stay largely due to them even though the meeting rooms were always cold. July 28, 2014
Rated 3 out of 5 by Great property, service needs work. Hotel location is great. It is generally in good shape. My room was very nice and well-kept. Service could go a long way. Stefania at the desk was great. Other than that. - Dock worker watched us unload a truck and didn't offer any assistance. - Pallet driver was slow, very very slow. - Left a note and an item at desk for my wife. She checked in and neither were delivered. I had to retrieve note and item and give them to her personally. - Asked for crib to be put in room. Didn't happen and I had to ask again. - Bartender during in-room reception repeated several times that we were out of time and that he had to leave and we would need to serve ourselves. Oddly, no one asked and no one cared that he was leaving, but he kept saying it anyway. - Elevators were a disaster. Walked down 47 flights of stairs once and up 39 after waiting for more than 20 minutes for an elevator. July 28, 2014
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