Rated 2 out of 5 by theoracle Lots of work needed
I booked three rooms for three nights for a group outing beginning of November.
Of all the Starwood properties I've stayed at over the years, I have to say this one needs to be most help in basic customer service of any I've stayed at.
1) Housekeeping was very unresponsive and just plain rude and loud. After calling down twice for a fresh set of towels, coffee and cups (not to make the room up totally) I went down to the lobby to make the request at the front desk. Finally housekeeping came up with the towels, but nothing else. When I asked for the rest, they said they would come back with it, but never did. I just gave up after that.
On top of that, when I left in the morning, I said good morning to one of the housekeepers in the hallway, I was just stared at with no reply. Just plain rude.
2) Valet. Normally when you give a tip to someone, you except a thank you from them. Well not with staff here. They simply took my money and asked "Name?". Again,,just rude.
3) I was told at check in I was not a Gold member when I asked about my welcome gift. I had to point out that I was and after searching they found it, but again with a less than pleasant attitude about the whole thing.
Location is great, but things like above really spoil a hotel experience for me.
November 20, 2013
Rated 1 out of 5 worst stay ever
I was at this hotel for a very large convention from 7/11-7/19. From the short staffing, to the middle of the night construction, this stay was abysmal. It seemed that management forgot to tell the staff that there would be many large conventions/conferences scheduled this summer.
In the first 2 nights, contruction began at midnight & ran until 2:30 am, with drilling & hammering. Why anyone would schedule middle of the night construction is beyond me. After complaining on the 2d day, i did receive a couple credits on my bill, but was refused the ability to speak with hotel management. Further construction was scheduled during the day, but it was too late at that point to make those guests who were awakened happy.
Had there been another option for alternate hotel space, i would have left immediately.
Food was average at best, and significantly overpriced.
The hotel staff on duty was wonderful but clearly overworked. Housekeeping seldom had rooms cleaned before late afternoon. Wait staff was pleasant, but not particularly attentive, due to having too few people working at any one time. It took 2 hours to get a sandwich in the Pelican Lounge. It regularly took about 20 minutes to get seated in the very empty Roux Cafe for both breakfasts & lunches.
Given that there were several large conferences and conventions at this hotel throughout the week, I expected some dealys but this was completely ridiculous.
July 21, 2014
Rated 2 out of 5 by Attendee111111 Beautiful but many, many problems
The staff is friendly, the room was clean and the beds very comfortable, however we had several problems.
The water took over 10 minutes to get hot in the shower every morning, which was very inconvenient, and some mornings we just took cold showers because we didn't have time to wait.
Also the battery died on our door lock. When it was first discovered we went down to the front desk and were given new keys with instructions to call from our floor with the elevator phone if they still didn't work. They did not, and we called, and waited for over fifteen minutes in the hallway outside our room. We then called again, and only then did someone show up. We then spend an hour in our room with service people coming in and out, when we left for dinner, and were told that they would fix it while we were out.
When we returned, no one was around and the problem was not fixed. Once again we called the front desk, they said they would send someone up, we waited for over 20 minutes and no one arrived to let us into our room. We called the front desk again, demanded a manager, and someone arrived promptly.
While we were waiting in the hall, 2 other guests told us that they had had a similar experiences with their door locks.
We checked out the next morning, and never saw the door lock problem resolved.
November 4, 2013
Rated 4 out of 5 by TravelinKen Great Room But Avoid Room Service
I really enjoy this hotel since the remodel is complete. I upgraded to an Executive Suite and the room is large and everything is looking/feeling new. The only problem I had was with the air conditioner in the bedroom (there was also one in the living room). The one in the living room was working perfectly and very cold. However, the one in the bedroom was only blowing air (not cold). I called maintenance and they came up and changed the filter and said it would cool off. However, later that evening the bedroom was still not cool. I called them again and they came up and said that there was nothing they could do. That was disappointing as the temps in the bedroom never got lower than 73ish. I need it COLD to sleep.
I also made the mistake of ordering room service. Yes I did order the braised beef which I knew was a chance but it was AWFUL. I’m sure it was microwaved. It was a charcoal brick that was hot on the outside and cold and completely DRY on the inside. It also had a stale taste as if it was originally made many days prior and just reheated. Ugh..awful. Just go out and enjoy the great food in New Orleans and even if traveling for business – try to avoid room service!
The staff were pleasant and the room was very quiet. It's close to the French Quarter (just across the street) so that was convenient.
September 8, 2013
Rated 2 out of 5 by Orleans062013 New Orleans Sheraton
The property location in very convenient for getting around French Quarter area.
The lobby is lovely and relaxing.
Was not impressed with any other features of this property. First go around, put me in a handicapped room ( I am certainly NOT handicapped ). They did change my room. Requested a King bed, got 2 queens, 2 packages mailed to hotel for me. They insisted they only had 1. It was a Saturday, told me to call back to mail room mgr on Sunday morning ( needed this for conference at hotel ), I was given an extension # to call after 8:00am. I called left message, waited 1 1/2 hrs called back, the mail room mgr is off on Sunday. Found this out by finally contacting front desk. Again insisted that they did not have 2nd package. I had a tracking number, which told me it had been received. They still instisted I would have to wait until Monday, as they could not locate it. I explained I needed this package, and finally a very nice lady tracked it down and brought it to me.
I stayed 4 nights at this property, out of the 4 nights, 2 of them I did not receive the proper bath towels/mats - nor coffee. So as far as maid service goes, in my opinion to be fair it is 50% correct.
I will not complain about the price, I'll just say that when one pays these prices, there is a cetain standard that a guest should expect to receive. I did not receive the service for the rate I paid at this property.
June 6, 2013
Rated 2 out of 5 by Lynn610 My experience was unsatisfactory
I stayed at the hotel for 3 nights. The food service was lacking and did nor
T offer quality services. On the second day there was a power failure on the hig rise floors. I was on the. 37 th floor and the elevators only went to 29. The hotel had one elevator operational and the wait exceeded 30 minutes. Alternatively I walked up and down from 37 to 29. Additionally the tv was out the elevator remained out of service for the rest of the stay there was no room service because if thus and the restaurant in the hotel, when operational, closed at 2:00 in the afternoon. I would not stay at this hotel again nor would I recommend it to anyone
June 22, 2014
Rated 4 out of 5 by BillN Ask for a low floor
This is at least my fourth stay in perhaps five years at this hotel, with each visit being pleasant if not entirely perfect. I've always received a platinum upgrade to a comfortable and very quiet suite, food services are good, and staff are helpful. But waits for an elevator can be excruciating. During peak periods the system is easily overwhelmed, and one can stand 5-10" until a car arrives. A fundamental problem appears to be that not all of the large meeting room floors are served by the escalators, forcing hordes of attendees to stress the elevators beyond their capacity. So guests should plan for some delays, or use the stairs.
May 2, 2014
Rated 4 out of 5 by WSConf2013 Excellent stay - if you don't eat breakfast...
I stayed for three nights mid-week at the Sheraton for a business conference. The staff was knowledgeable and helpful, my room was beautiful and impeccably clean, and I enjoyed participating in the Green program to earn $5 for each day of foregoing cleaning services. This was especially beneficial when I discovered that there was no complimentary breakfast available of any kind. The only options within the hotel for breakfast were room service (a continental breakfast option was a minimum of $16.50 or a basic breakfast of eggs, bacon, and toast was a minimum of $21 - plus a $3 service charge, plus gratuity!!) or the on-site restaurant. The prices for room service were absolutely outrageous. The Roux Bistro restaurant offered mostly the same options from the room service menu at a slightly lower price, which were still too high. Thankfully, there is a Starbucks in the lobby that accepts the $5 coupons, so I managed on coffee and a slice of banana nut bread or a bagel each morning in an attempt to spend less than $10 on breakfast. I found it extremely inconvenient that in order to get a decent breakfast for under $25, I would have had to leave the hotel before my 8 am conference began each morning. Otherwise, I was highly impressed with the cleanliness, appearance, and style of the hotel, as well as the conference facilities, the kindness and helpfulness of the staff, and the opportunity to "go Green" for a discount. I would strongly urge the Sheraton to consider offering some sort of complimentary continental breakfast in the future, especially when conferences of 300+ people come to stay.
August 16, 2013
Rated 4 out of 5 by Kat25 This hotel was Nice
This hotel was very nice however there were some elements that needed some improvement. The elevators were confusing and though i understand the goal I did not enjoy having to push the button before getting on the elevator. The room was very comfortable. We asked for water one night and got it no problem then when we asked again the next night we did not receive the water. I had gotten multiple keys but they kept being deactivated which was annoying. The hotel would have been better overall if it had wifi. I would also have liked a ihome alarm clock instead of the standard one. Overall my stay was good but could ahve been improved.
June 26, 2014
Rated 1 out of 5 by NotPleased001 Don't Trust the Management (particularly Mark)
I booked a Club Level Room on the 49th floor for 3 nights at the Sheraton New Orleans Hotel, August 15 -18, 2013. On Saturday evening, August 17, the people in the Suite next door 4924 were loud and rowdy. I phoned the front desk at approximately 8 pm and spoke to Kim to lodge a complaint of disturbance. Kim informed me that she would dispatch house security to address the matter. Kim also informed me that it is Sheraton’s policy to immediately ask guests to leave the property if a second complaint is received. Approximately 15-20 minutes later, house security spoke to one of the occupants and was unable to reach an agreement. They both proceed down the hallway, to which I’m told later, to see the night manager, Mark.
The occupant returned to the room approximately 15-20 minutes later and the noise level increased. After approximately 10 minutes I called guest services again to lodge another complaint with Kim. She assured me that the guests would be asked to leave. Approximately 5 minutes later, Mark phoned my room, 4922, and apologized for the disturbance. He went on to say that he “negotiated” with the guest to depart by 11 pm. I explained that my companion and I had an early flight the next morning and wanted to get a good night sleep. He offered one options: Move to the floor below to room 4801 and receive 3,000 star reward points. I didn't feel valued as a customer and had no other options. So, we got out of bed around 9:30 pm, packed our bags and proceed to move to another floor. Needless the say, the room 4801 was less superior to room 4922. Based on this experience, a great stay immediately turned into the worse experience that I’ve had with Sheraton. Needless to say I haven’t heard from the hotel general manager or received the 3,000 points promised by Mark.
August 21, 2013
Rated 2 out of 5 by Char1974 Nightmare Experience
I stayed at this hotel previously with a decent experience, so I'm disappointed to have to give such a negative review for my return stay. Bottom line, I will not be staying at this property ever again.
I was a guest at this property for a convention from 6/17/14 -6/20/14. Check-in was relatively quick - only issue there was the amount of hold they would place on my card for incidentals, so I opted to pay a cash deposit, which was refundable upon checkout. The first night's stay was up to par with the typical large chain hotel. The final two nights were nothing short of a nightmare. A power outage in the building caused placed all but one high-rise elevator out of service (I was on the 47th floor.) Signs were placed on each floor that you had to text someone to call the sole working elevator to your floor. I was without television or air conditioning for five hours (June in NOLA is swampy, so this was an extreme inconvenience.) This continued until the moment I checked out, which was the absolute worst experience of the entire stay. By that time, the high-rise elevators were totally down. I had to walk down (from the 47th floor) 22 flights of stairs, WITH MY BAGS, to catch an actual working elevator to the lobby level. When I finally got down to the front desk to checkout and get my cash refund for the unused incidentals, the lines were snaking all across the lobby and my airport shuttle was waiting. I tried to catch one of the front desk agents to help me just get the cash refund so that I could make it to the airport in time, but her flippant response was, "You'll make your flight. The lines aren't that long. Just be patient." REALLY???
By the way, I have not yet been offered any concessions whatsoever for this horrific stay.
So, in a nutshell, feel free to come here if you really want insolent staff, impolite treatment, and the possibility that you will be walking up 47 flights of stairs just to make it to your substandard hotel room. Or, you can save the extra headache and choose many of the other delightful properties that New Orleans has to offer. The choice is yours. Me? I'll be at a non-Starwood property. Laissez les bon temps rouler.
June 23, 2014
Rated 1 out of 5 by rae379 The worst Starwood experience I've had - and I've had a lot.
I stayed at the New Orleans Sheraton for 4 nights. It was a management disaster. First, I could not get keys that worked properly. Now mistakes happen, but the staff didn't seem to care in the slightest about my issue. After my 5th time traveling down 46 floors to get another set of keys, I asked someone to come upstairs with me to let me into the Club lounge so I would not be late for a meeting - the person at the front desk called security to meet me there instead. Security never showed up. I spoke with a manager later who asked me if someone has looked at my door - I don't know, you're the manager! The management team here seems WAY in over their heads... expect lots of blank stares, confused looks, and slow movements.
A slew of other problems - my alarm clock woke me up at exactly 3:18 a.m. two mornings, even though I had unplugged it and requested that the maid not replug it in. I also requested that the maid not touch my personal things but only linens - she did anyway, which resulted in frustrating mornings as I looked for where she had "organized" my items in the bathroom. My bill is still incorrect - I was charged for internet even though I'm a platinum member and should get it for free. My television would lose sound every couple minutes for about 5 seconds - made watching TV a frustrating experience. And, the room did not have curtains but only blinds, so the room was not very dark. Walls were very thin too as I listened to my neighbor describe (in a 1 hour conversation) his exciting day on a river boat as if he was in my room with me. The gumbo I got from room service was also a sad disappointment. The Club Lounge staff never had the basic items available - had to ask for to-go coffee cups every morning and desserts to be put out every night, to which they would respond "Oh, right! Forgot about those."
I could have lived with some of these nuances though if the management team was better since the location on Canal Street is very good. Unfortunately, management is very poor - so I won't be back.
June 26, 2013
Rated 5 out of 5 by MsDavis Very pleasantly surprised
I attended an annual conference with my place of employment and, frankly, wasn't looking forward to my trip. I had previously stayed at a Sheraton in another state last year (I won't name it now because I've already left them an honest review and don't need to dis them a second time) and suffice it to say I was NOT impressed by THAT facility. But THIS Sheraton in New Orleans was superior to that experience in every way.
Great location close to the Mississippi River, Bourbon Street, the French Quarter, and lots of shopping. Shuttle from the airport to the hotel was on time and very helpful and friendly. The hotel was set up very nicely, looked new and modern and had plenty of seating for guests in the lobby and fresh flowers on the tables.
The room was very clean and comfortable. The beds are custom Sheraton Sweet Sleepers, I believe, and I had three nights of very good quality sleep. Lovely view of the Mississippi from my side of the hotel.
Felt safe while in the heart of a bustling city
Not badly priced from what I'm used to
Room service the first night was abominable. I was surprised because that was the one good thing about the OTHER Sheraton I'd stayed at. It was very late at night, that may have had something to do with it, but I was hungry and it was too late to go out on my own into the city. I ordered a junior burger and over an hour later receive a cold charcoal briquette on two soggy pieces of toast. Odd. (But I will say my second room service order midday the next day was good and helped make up for the treacherous meal the night before. It was a bleu cheese and bacon burger.)
Another con, check in time took forever and I was exhausted from the flight and all. But at least the staff was polite and smiling and there was even a staff member walking around chatting to the guests in line a bit and apologizing for the delay.
Thin walls. I woke up a few times throughout the trip from other guests doors shutting or talking in the halls. The doors are heavy and tend to slam if you don't shut them quietly.
Teeny tiny swimming pool, no Jacuzzi.
In closing, I recommend this hotel and will come here again if I ever return to New Orleans for leisure.
August 3, 2013
Rated 3 out of 5 by katebb Did not meet expectations
I stayed in this hotel for a work conference I was attending within the same hotel. While the staff was very courteous and the conference rooms well maintained, I was dismayed to find my room was sub-par for the price I paid. My bathtub faucet not only leaked the entire time, but the handle came off when I used the shower. Additionally, there was old shampoo still clinging to the bathtub walls. I opted out of the cleaning service but was only rewarded with a $5 voucher for 1 day (I was there for 3 nights). However, the location is close to the French Quarter and Bourbon Street and convenience to these amenities was appreciated.
April 30, 2014
Rated 1 out of 5 by Birdie2 Big Flop in the Big Easy
We visit New Orleans often and have stayed in almost every hotel in the city at one time or another. This trip, we stayed at the Sheraton because it was the hotel where our Krewe booked. IT WAS HORRIBLE! I know it was Mardi Gras, but it was Mardi Gras everywhere, and other hotels still managed to provide comfort and service to their guests.
Nothing worked. The ice machine on our floor was nonfunctional the entire five days. The telephones often didn't allow us to answer - they immediately clicked to "guest is not available" then wouldn't record a message. The closet was too small, and the safe (inconveniently located on the floor) shortened the hanging space to shirt length, while the ironing board and iron used up the rest of the closet. No refrigerator in the room, no TV guide, small dingy tub, small ice bucket, especially when the trip to the ice machine required an elevator ride.
As bad as the facility is, management is even worse. There were lines for everything, which we would accept during Mardi Gras if all the posts were manned with competent and polite staff doing their best to cope with the crowds. But that was not the case.
Surly security staff prevented us from accessing the elevators to our room, and made us stand in line. Housekeeping started knocking on the door early in the morning, then failed to clean on two occasions after we vacated the room.
Restaurant was severely understaffed for breakfast even though the hotel was booked to capacity. Only half the tables were set up for service, only one good waitress, and one good hostess who attempted to help serve . There was only one cook behind the buffet to make omelettes, waffles, pancakes, and fried eggs, so breakfast took forever. No salt or pepper on the tables and coffee refills were scarce. Although the line to be seated wound out of sight, our waiter never quickened his snail's pace but he informed us that they were short of tables (remember half of the tables in the room were unavailable and not set up for service) and asked US to hurry up.
At 3 am one night, it sounded like a giant began pounding a drum in which we were trapped. Upon investigating, we discovered a cable or rope flopping in the wind and banging on the exterior wall outside our room. We informed the front desk more than once, and they said the contractor in charge of the rope was unavailable until 8 a.m. We gave up on sleeping and left the room at 10 a.m. while the rope was still banging away. As compensation for the noise, the hotel reduced its charge by 30% for that night, but the reduction was inadequate considering how little we slept.
Nothing about this hotel would entice me to return voluntarily. Maybe not the inmates of state prison, but I'm pretty sure that the inmates of some federal prisons have a better experience than we did at the Sheraton.
March 5, 2014
Rated 5 out of 5 by debbiern2002 We love this hotel!!!
We are Saints Season Ticket holders and the Sheraton is our favorite hotel. We stay here every visit unless it's completely booked. The staff, hotel and rooms are amazing. I was disappointed this past weekend when we stayed when the Starbuck's was being remodeled. Luckily there was another one only a block down. I would highly recommend this hotel to anyone. Close to the French Quarter, Harrahs, the Outlet Mall and not too far from the Superdome! Plus, the streetcar picks up right outside! You will love staying here!!!
November 26, 2014
Rated 2 out of 5 by Stillneedsleep Room was louder than a freight train!!!
In 30 years of business travel this was the noisiest room I have ever slept in. Being two rooms away from the elevator in a 40+ story building is a mistake I will never let happen again. When I checked in I told the person at the registration desk that I was a light sleeper and preferred a room away from the elevator and ice machine. I got a room that sounded like it was sitting on top of a train track! It was so bad that even after using ear plugs, the only way I could get any sleep was to wear my Bose noise cancelling headphones to sleep!!!
For what they charge, they should at least give a room where sleep is possible.
I like SPG properties, but will never stay there again.
September 24, 2014
Rated 4 out of 5 by lrob food service
while everything about my stay was incredible with great staff from checkin to club staff and housekeeping. they all became friends i saw every day and appreciated thier courtesy and concern for making me comfortable.
the food service department for large groups needs a lot of help; no imagination, poor training of staff (although the staff was helpful and kind..they need more training or a better trainer. Sorry, i am too busy to help right now.) We ate chicken four meals in a row and the same soup two days in a row. For god's sake, there are books and recipes on line.
Get rid of that pricey
Starbucks and serve some good New Orleans coffee.
thanks for listening
June 14, 2013
Rated 4 out of 5 by Afrashad Don't use this for a convention
Our hotel room itself was very good, however, we were there for a convention. Our hospitality room was on the 5th floor and because they were renovating the bathrooms on the 5th floor-- the only other bathroom we could use was on the 2nd floor. So every time you needed to go to the bathroom, you had to go down 2 floors. And if you were at the bar on the first floor, you had to use the 2nd floor bathroom as well, since there wasn't even a bathroom on the first floor. The elevators did not work correctly when a lot of people needed to use them. I had to wait 30 minutes a few times to get an elevator. However, the staff was very nice and the hotel room was very nice.
July 19, 2014
Rated 4 out of 5 by meleezer Very Nice!
Upon checking in, I almost immediately left a message for manager Jim Cook to let him know what an excellent impression his staff made on us. Monette was incredibly friendly and accommodating offering a room with a better room and helping us with the military rate. Unfortunately my sig other mistakenly packed the hotel hairdryer as it was not attached to the wall and looks just like one we have at home. We did not realize this until we unpacked back in Florida. When we called to apologize I kind of got the run around about mailing back the hairdryer or paying charges for our mistake. Hopefully we can work that out soon because otherwise it was an excellent stay!
May 27, 2013
Rated 4 out of 5 by LadyMich21 Enjoyed My STay
I was in New Orleans at the Sheraton for a conference. My room was very nice and clean. The staff was very friendly and helpful - from the front desk staff when I checked in to the Tour staff and the bar/restaurant staff, everyone thanked me for coming to New Orleans and for staying at the Sheraton. The only issue I had was that the conference rooms were frigid - past uncomfortable - they adjusted it for the second day but the first day was brutal. The food was very good and the catering at the conference was very good as well. I would highly recommend this hotel - it is perfectly situated for a fun stay in New Orleans.
June 29, 2014
Rated 5 out of 5 by berkshirebob One of our favorite hotels ancywhere
This is the fourth time at this hotel. We arrived after two weeks on a cruise ship and were looking forward to a larger space. Sheraton doesn't disappoint. Although we arrived at 11 AM, our room was ready. 4706 is an accessible room which served us well. The lobby bar is inviting and great for people watching. We had lunch at Riu Bistro on the second floor. The food and service were outstanding. The only criticism I have is that a restaurant of this quality should be easier to find and be open for dinner. The club lounge is amazing. Breakfast is served until ten and evening snacks until 8:30. The food offerings are generous and tasty. The staff is most helpful. All in all, you can't beat this hotel for location, amenities, and service. All the staff I had interactions with were professional, competent, and polite. Our week at the Sheraton New Orleans was a delight, thanks to Evan, Robert and Tim.
December 3, 2014
Rated 2 out of 5 by DS49 Great Bell Staff
the hotel is in a great location and has always been a family favorite. i have stayed here for over 20 years and it is great to see familiar faces everytime you return at bellstand, bar and front desk. one of the best hotels in new orleans by far.
December 9, 2014
Rated 5 out of 5 by Kenm1999 Your best bet in New Orleans!
I recently stayed at The Sheraton new Orleans over Labor Day Weekend and wow, what a great experience. Labor Day weekend can be crazy in New Orleans, but the staff at the hotel handled it with ease. I was so impressed at the level of service from the staff; they were genuine and always asked if we needed anything else. In addition, the rooms were immaculate and seem to have been recently renovated. If you’re heading for New Orleans, this is the place to stay!
September 3, 2013
Rated 4 out of 5 by Chris35111 Great stay over Halloween, 2014
I stayed at Sheraton Canal Street with a friend over the Halloween weekend. The hotel has been beautifully remodeled from my previous stays. Everything was clean and fresh. We only had one negative incident with staff. A valet who was hailing cabs for other guests turned to us after we'd been standing there for a few minutes and informed us that he wasn't getting cabs for anyone else - us included. I'm not sure why the other guests were assisted and we weren't, but it was very irritating - particularly since we'd been standing there waiting.
November 3, 2014
Rated 4 out of 5 by WooOPRFHS Great to be back
I had not been back to NOLA since prior to Hurricane Katrina. It was great to see the French Quarters was still a very nice area. The location of the Sheraton was key. I rented a car but felt I wasted my money since everything was in walking distance and I didn't use the car but for only a day and a half; price for parking was $44 a day. I paid as much for the parking as I paid for the car.
I did have a little bit of an issue with Housekeeping. They did not clean my room on Sunday. I called the front desk and they told me that they would send someone back to the room. I left the room for the remainder of the day to return late at night with the room still not being touched. Didn't like that at all.
Other than that the place was great.
October 30, 2014
Rated 4 out of 5 by pearle69 piece of heaven
great location. lovely renovation. BUT you need to rethink the sludgy, dark, heavy cafeinated starbucks coffee. it gave me black teeth, migrains so sharp I had to take Aleve...perhaps an alternate choice...and the Community coffee is local..why not support that brand which has solid taste notes??
Also, maid didnt visit our room (4222) on Friday ..day many grambling guests arrd en masse???why
November 30, 2014
Rated 2 out of 5 by Riley48 Drip, Drip, Drip
The bathroom that we had was one of the worst that I have ever stayed in. First you had to hold the flush lever until the toilet decided it was going to flush all the way. Second you could not turn the water for the tub off. It was not just a drip here and a drip there but a constant slow run of water. Added to that was the TV service which decided to turn off in the middle of a program more than once. Now for the good side. The staff were as helpful as they could be. On more than one occasion I asked for directions and was given almost step by step directions as to where I was going as well as things to look for while I was walking. That way I saw a few things that I could have missed.
July 30, 2013
Rated 3 out of 5 NO SLEEP
Well the first night I knew the moment I got off the elvator on the 19th floor I was going to be in trouble as I noticed what looked like HIGH SCHOOL nametags on teh doors. I continued to my room and when I went to bed, I was awaked by loud mothed teens in the room next to me at 2:30am.. I called Hotel Security they sent some one up to ask them to keep it down, that lasted about 15 min. then it sounded like they were jumping on the beds or falling into walls. by this time I am wide awake with no possibility of fallaing back to sleep. NOT HAPPY. The air was also terrible. I asked to be moved the next morning. to another floor. They moved me. But i really expected a little more like a REFUND.
June 10, 2014
Rated 4 out of 5 by CanadianA Hotel in Crisis Management Mode
When we visited, the hotel was in full crisis management mode. A major power failure had knocked out most elevator service to the the top 20 floors and power to some rooms.
The crisis took about 36 hours to resolve and involved much extra work for staff but the staff seemed to deal with the issues in a calm, friendly and professional manner. For example when I advised Geraldine at Guest Services that my wife was afraid of being on one of the floors lacking elevator service we were promptly moved to a lower floor with full elevator service. We were most appreciative of Geraldine's help.
Despite the power failure we had a very good experience in this hotel. Management is to be congratulated.
June 22, 2014