Rated 5 out of 5 by dana53 Excellent stay!!!
Everything is top notch at this hotel!!! My only complaint is the maids were a little noisy in the hallway. Almost like the carts were banging. Beds wonderful and super comfortable. Staff super friendly and attentive!!
September 10, 2014
Rated 5 out of 5 by Ed1950 Great Experience
We stayed at the Sheraton New Orleans for 4 nights - Sept 8th through the 12th. We were on the 38th floor (an SPG floor),
Our stay could not have been better. The staff, from the front desk to housekeeping, were all friendly and very helpful. Our room was clean, comfortable and quiet. And the location of the hotel is great.
I cannot think of one thing that could have been done differently to make our stay any better. OUR STAY WAS PERFECT!
If you're traveling to New Orleans, I highly recommend the Sheraton New Orleans.
September 13, 2014
Rated 2 out of 5 by Christov01 Over priced...be prepared to pay through the nose!
The location is great being on the edge of the French Quarter.
For such a super large hotel the staff seemed to be too busy to attend customers and with their issues.
The hotel lobby seemed to always have cleanliness issues; the Canal St. entrance was filthy dirty, cigarette butts and smelled of poo.
#1 problem: the ridiculously outrageous overpriced unreasonable parking fee of $39/ night +tax = $45/night -You have no choice but to pay it, because there is next to no public parking. ....And didn't get any SPG points for it too!
Other problems: No free wifi: Expensive wifi; tiny pool, Buffet breakfast food was cold and very very expensive. Drinks were very expensive.
Room had no refrigerator or microwave.
Loud and noisy hotel guests partying all night with paper thin room walls.
SPG membership means nothing here!
...for a tourist destination hotel...it is very
UN-welcoming and seems to really cater to the business travelers who spend the money!
We just wanted a romantic weekend in the French Quarter ...not a hole in our wallet!
August 14, 2014
Rated 4 out of 5 by mightyNO1 Parking
We could not get someone (live) on the phone before our arrival to ask about parking. Valet parking was very over priced in my opinion, $42 and some change. If I would have know this ahead of time, we could have made other arrangements, cab or a friend.
August 11, 2014
Rated 5 out of 5 by AISmeeting great location
this hotel was right in the heart of everything i wanted to see, excellent
September 11, 2014
Rated 1 out of 5 by JerryM Worst Hotel Yet
I've been an SPG member for 3 years and it seems Sheraton just continues to go downhill. First of all, there is no parking at the hotel unless you pay $43 a night or park after 6pm on the street. The closest, cheaper parking is 4 blocks away and I had my disabled mother-in-law with us, so that wasn't happening. We ordered room service the first night and they messed up my wives order multiple times even after calling the room service folks multiple times. She's highly allergic to avacado's and for some reason the guys in the restaurant felt that meant she wanted extra. Not sure how that works out- but, whatever. The second night we were there our neighbors starter partying at 12:30. We called the front desk at 1:30- security finally came at 3am. I had a business meeting at 7am. No fun. Then, the next morning I go to the elevator banks to find puke outside the door- I go to the desk and report it and head to my meeting. Eight hours later, I return to find the puke is still on the floor. This was the last straw for us. We won't be using Sheraton again- I'd rather pay more for another hotel outside of my SPG membership than stay with them again.
August 19, 2014
Rated 5 out of 5 by MG1974 Great service for guests
Car park valet person very friendly & was
good at his job. Staff very responsive to replace light in bath, and they followed up with phone call to see if work was done. Same for request for shower cap from my wife;
cap was there in 5 minutes. Chekout easy
and car was there waiting when we came down, and valet actually loaded bags into
the trunk! Overall, great stay, quiet and
September 8, 2014
Rated 5 out of 5 by Bill1937 Windows
Great river view - but the windows were so dirty we really couldn't enjoy it.
September 9, 2014