Rated 4 out of 5 Great customer service!
3 out of 4 customer service experience I had was great. Very friendly staff from bellboy, maintenance guy and the cleaning lady. Lobby rep was so-so.
Very nice hotel. The bathroom I would say need to be renovated. Looks really old. There were bad water stains on the bathtub and every time I seat on the toilet it makes an unbalanced sound.
August 2, 2013
Rated 4 out of 5 by Silvie Training Conference
one of the rooms had flies in it and during the workshop, folks were swatting flies.
During the dinner dance on Friday, bread was not on the table, needed to ask for it, hot tea was not offered as per the menu, staff was slow in getting coffee and appeared perturbed at the request of getting coffee, needed to go ask for de-caf coffee 2x.
September 5, 2013
Rated 5 out of 5 by billied50 Sheraton - New Orleans
it is always a great experience when traveling and staying at the New Orleans Sheraton on Canal - great lockation - friendly staff -Sheraton has it all - great Starbucks - Lounge - fun place to watch sporting events = beautiful view of the river and city.
January 13, 2014
Rated 4 out of 5 by Linda3 Comfortable Stay - Beautiful Room
The Sheraton New Orleans is a beautiful hotel. My room was clean and very comfortable (king, 26th floor).
The only complaint I have is the fact that if you pay with you bank card, they hold the total amount of stay + 50% for incidentals. This is very inconvenient and the amount can be outrageous depending on how long the stay is.
October 7, 2013
Rated 1 out of 5 by Matt313 Watch your Credit Card!
The hotel will charge you for valet parking at $42.56 a day regardless of whether you have a vehicle or not! Beware and keep a close eye on your statements!
Room was not cleaned the entire 3 night stay.
Lobby bathrooms were left attended for hours upon entering.
January 3, 2014
Rated 5 out of 5 by Jenn123 Centrally Located
I have been to this Sheraton before and will return. It is centrally located to many points of interest in the city. It has an easy walk to the convention center , casino and the french Quarter. The staff is friendly and courteous. the public areas are clean, the lobby is user friendly and rooms are comfortable.
November 7, 2013
Rated 5 out of 5 by Charles21 5 Days in New Orleans
We had a fantastic time staying in the Sheraton in New Orleans. The location was the very best for spending time in the French Quarters and enjoying all of the historical sites and shopping. The staff was excellent with lots of smiles, manners and great attitudes. A really great organization of people , in a beautiful hotel.
July 27, 2013
Rated 4 out of 5 by DFAC2013 Great location
We came in for two days after a wedding in FL. We live in NYC and work at a hotel. We were always greeted warmly by the valet and bellman. We stored our luggage and they were amazing.
We did have a few bumps. When we entered our room (2501), you were greeted by the stitch of smoke. It was sooooo strong and my nose always was tingling. Around 830-9am Monday morning, we were awoken by this terrible noise that sounded like we were in the middle of of lawn mower and weed waker. I called guest services to find out what was going on.... She told me to look out my window and see if there were workers cleaning (there was). She NEVER apologized.. Working at a NYC hotel , I understand this BUT a little disclaimer or warning would be nice. Being an employee of a starwood hotel we receive 50% off room service. Prior to ordering our chicken caesar, my husband let them know we had a starhot discount. When our food arrived, there was no discount. So I called Janelle to let her know there was no discount... she said she would send the room service attendant back because I had to give (not show) my card to them in order to get my discount (I have never had to physically give my card to be returned later)..she never sent them back. We waited for an hour. My husband then called the front desk (3am now) and was reassured that the discount would be applied and would be reflected on our folio (it was not). Now I have to call and deal with this unfortunate situation.
On the plus, we got food to go from the breakfast spot and the woman who I ordered from (at the host stand), was amazing! She was very pleasant,and knowledgeable. I let her know about my discount...she immediately gave me the discount. Very professional. We, also, got coffee in the bar area. We were greeted by a very sweet and professional server (short blonde hair). Both March 11th morning. We always try to visit the F&B outlets, because I work in one (my livelihood).
March 12, 2014
Rated 4 out of 5 by Ash504 Great location
The hotel is located in a great location. Walking distance to everything. Nice size room and comfortable. Expect to pay extra for the parking, wish they would give us a discount since we are staying at the hotel. Also hate those key cards they always deactivate and we have to go back to the front desk to get new ones.
October 7, 2013
Rated 4 out of 5 by Dolly72 Great except that food service is very slow
Loved the beds and cool elevators. There has got to be a more efficient and timely manner to serve a conference banquet. Terribly slow and then the food was luke warm. Over cooked tenderloin is such a shame. When we ordered food in the restaurants, the service was also very slow even though there were few customers.
June 13, 2013
Rated 4 out of 5 by MANTO71 Good but not Sheraton standard
Good location, few minutes walk from the French Quarter, nice rooms although not quite fresh and spacious. Good value for money. Breakfast and meals can definitely be improved especially options could be wider. Service ok but not so great as you would expect from a Sheraton.
December 12, 2013
Rated 4 out of 5 by Doug232323 Nice Location!
Loved my stay. My only issue is it took FOREVER to get hot water out of the shower. The shower needed to be run for a full 7-10 min before being at an acceptable temp.
January 26, 2014
Rated 2 out of 5 by NOLASKO My tub was clogged and room dusty
I called the operator several times and even told the maid that the tub in room 3716 was clogged. They never did anything. The room was dusty and the glass countertops smeared.
January 23, 2014
Rated 4 out of 5 by JanusGuest Nice view
We had a great view and nice overall experience. However we could not get the room cool and that made be restless sleep.
February 3, 2014
Rated 5 out of 5 by DigitalWillie Great location and staff!
Right near the French Quarter without the noise of being "in" the Quarter! Loved the room and it's view (pay extra for the river view, it's worth it).
January 27, 2014
Rated 1 out of 5 by 1212buster Noise
This room....at nearly $300 per night was on 31 floor...next to elevator.....sounded like subway train coming into the station all night long.....room should only be sold when hotel overbooked and guest should be forewarned
January 3, 2014
Rated 4 out of 5 by horsegirl great location
Great location next to the French Quarter. Staff very friendly. Restaurant closes early so don't plan on eating dinner in the hotel unless you get food at the bar--menu somewhat limited. The location is so great it doesn't matter--great restaurants within 2 blocks of hote.
November 25, 2013
Rated 3 out of 5 by Chad57 Nice hotel, but....
The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive.
July 1, 2013
Rated 5 out of 5 by navyperson Excellent location and very comfortable
Great location to walk to the Quarter -- and all the good restaurants. Appreciate the bed and the room size and view. Very modern, very comfortable after a day of sightseeing. Highly recommend it for a trip to New Orleans.
December 31, 2013
Rated 5 out of 5 by Jhami Great place to stay in NOLA
This is an awesome hotel. It is close to the quarter and the CBD. The staff is attentive and capable. Since it's recent remodel it is a clean comfortable facility.
January 20, 2014
Rated 3 out of 5 by RDaug Training Needed for staff
At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible
August 5, 2013
Rated 4 out of 5 by JJ20410 Good location
Limited restaurant amenities, i.e., times of operation were limited. Do not know if local businesses are the reason.
January 28, 2014
Rated 5 out of 5 by Boone5269 Great Views
Great view of the Mississippi River and surrounding city. Clean room, good air-con.,nice flat screen. Bed was soft and comfortable which my better half loved, I prefer firmer, but slept well. In room safe was nice, but no fridge, although ice and soda machine were close by. Very nice room.
May 29, 2013
Rated 5 out of 5 by Pryce My Preferred Hotel Great Location & Fab Hotel
This is my Prefered Hotel during Essence Music Fest . This year was my fourth stay here and I will be staying here again for Essence 2014. The hotel is in a perfect location just a few blocks Bourbon Street and right on Canal Street. From the Lobby to the rooms, spacious and Fab Decor.
July 28, 2013
Rated 5 out of 5 by laughingtiger The hotel is very nice, but not sure about elevator
All the people at the hotel were very friendly. The staff all seemed to enjoy working there. I liked the idea of the elevators, but they seemed quite slow when there were a lot of people trying to use them. Not sure they were as efficient as the old style elevators with heavy traffic.
July 3, 2013
Rated 5 out of 5 by Golfwag I love this hotel!!
This is a great hotel that doesn't get enough credit for the excellent service, location, amenities. I enjoyed seeing what each employee was connected to. Ex. Gospel music and the 9 ward. Great hotel!! If you actually read this and see fit send me a free night. Thanks so much!
September 30, 2013
Rated 2 out of 5 by joe2020 Housekeeping needs to go!
We were supposed to check-in to the hotel room for a 3:00 check-in but arrived at 4:00. We were told by the receptionist at the front desk that none of the rooms were ready because housekeeping could not keep up with the high demand of people checking in and out. Everyone checking in that day was told the same thing. So as a quick review, we showed up one hour after check-in and were told that our room was not ready. My wife had to be at a wedding rehearsal for 5:15. You could imagine the bind that it put us in. The receptionist did her best and found us one room available that was meant for the hearing impaired. At first we did not want to take the room in case someone with hearing impairment really needed it but because of our time demands we had no other choice. For this hotel being on Canal Street in Downtown New Orleans, there is no reason that housekeeping staff should not be able to keep up with the hotel demands. What happens when the hotel is booked for all the other events here in New Orleans?
May 28, 2013
Rated 4 out of 5 by DJ2002 Great facilities and great location
This hotel has great courtyard layout around the pool, which is excellent relaxation after a long drive.
Rooms are standard hotel layout but very comfortable.
It is well placed to reach the local bars, restaurants and shops as well as Coca Cola
World and Atlanta Aquarium.
September 22, 2013
Rated 4 out of 5 by Kay60 Great Hotel
This hotel is great, the bed was very comfortable, the rooms were very clean and most of all the view from my room was fantastic.
Guest services were prompt. The location was great as it is close to Bourbon Street and you have a wide variety of restaurants to choose from.
August 19, 2013
Rated 3 out of 5 by lulumo This hotel needs some minor changes
On arrival we were met by a young lady who did not want to check us in or so it seemed. Shortly a gentleman and another gal took over. We never did figure out what that was about.
Other complaint was that one day of our stay we did not get our room cleaned. Nothing was done.
June 13, 2013