Rated 3 out of 5 by Damiano It was a long week
Failure of elevators, inoperable restrooms. Staff tried but just no way to overcome this.
June 23, 2014
Rated 1 out of 5 by MSMontana Lots of Issues...
The elevators were down alot of the time. NOISY....No restrooms on our conference floor.
June 23, 2014
Rated 5 out of 5 by LizTexas Work, Birthday and Girls Trip
My company planned a group incentive trip that happened to be on my birthday. We were quicky greeted upon arrival and received 1st class service through our stay. I would definitely recommend staying here for service and location.
April 14, 2014
Rated 2 out of 5 by rrl8243 LOCATION WAS GREAT
The Hotel is under stuff big time. Service was bad, waiting to long in line to get the room, or at the restaurant. At the rooms were noisey from next doors rooms.
June 3, 2014
Rated 3 out of 5 by GremReaper LCUL Convention
1. Beverages at the Pelican Bar are overpriced.
2. The meeting rooms were hot.
3. My room was set to 65 degrees but I doubt that it got below 70.
4. The toilet flush was slow and more often than not, it took several flushes.
The staff was very, very good.
August 5, 2013
Rated 4 out of 5 by edtd food
you need to work on you restaurant food its was dry and bad for lunch or breakfast
but every thing else was very good.
June 16, 2014
Rated 2 out of 5 by Soupster Bad Experience
The hotel itself was okay. Arrival/departure attendants were fantastic. Chris at the front desk was GREAT. However, guest services/housekeeping was a TRUE DISAPPOINTMENT!!!!
May 27, 2014
Rated 3 out of 5 by kingdom188 No one cleans the room until I call
Staying there for a whole week. Cleaning staff didn't clean the room until I called. After complaining at front desk, even though manager said she's going to follow it up, cleaning staff still didn't show up the next day. I had to call every morning.
October 27, 2013
Rated 5 out of 5 by Chowgirl Great location and amenities
We chose this hotel during our annual visit to Jazz Fest. The location is optimal. The rooms were comfortable and clean. I really enjoyed the breakfast on the Sheraton Club floor and always enjoy the gym.
May 6, 2014
Rated 2 out of 5 by Herman59 AAUW Convention
Great hotel - it met my expectations in every way, except one - Why is there no refrigerator? It would have been lovely to have been able to chill our water. Yes, there is ice available, but we could chill only one bottle at a time in the ice bucket.
June 25, 2013
Rated 5 out of 5 by DanceMan Very Nice Hotel
I was in New Orleans for Business. I had a vey good stay overall. The elevators are a bit noisy, so try not to be too near. Speaking of elevators, the new technology makes using them a bit tricky as first, but later the efficiency is quite evident.
June 16, 2013
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014
Rated 4 out of 5 by Defensor Green Option
Was not explained well at check in. While I agreed to no linen change for 2 days, I thought there would still be room cleaning. There were no replacements for coffee nor toiletries. This is not the same situation in hotels of the same caliber.
October 1, 2013
Rated 4 out of 5 by Eagle123 Great views of the river!
A very nice hotel, close enough to the FQ to walk but far enough away to not be affected by the chaos.
The downside: For the price of this hotel it would have been nice to not have had to pay such a high additional fees for internet service.
October 7, 2013
Rated 5 out of 5 by Bonnie367 Great stay!
We really enjoyed our stay. We had a beautiful view of the French Quarters. My only problem was our room was right next to the elevator and we heard it go up and down all night. Our room number was 3413. But overall a great stay.
March 10, 2014
Rated 5 out of 5 by SamNOLA This hotel has great features
The location of the hotel in New Orleans is perfect right on the main street..The staff were helpful kind and overall smiles.. I will be staying there again if not every year/time Im in New Orleans...
April 28, 2014
Rated 4 out of 5 by flixx did not like elevator call system
very nice hotel.
I do not enjoy paying for wireless internet access.
I also did not like the elevator call system that has been implemented.
Otherwise helpful staff and nice proximity to restaurants and other visitor sites in New Orleans.
October 7, 2013
Rated 5 out of 5 by Barbee57 Best proixmity to everything
This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy!
March 21, 2014
Rated 3 out of 5 by arfyy recent stay
The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding.
April 26, 2014
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 5 out of 5 by DMS1 Great location for a business meeting
Right on Canal Street, near the French Quarter, this hotel has the infrastructure to make your meeting be successful. We have held multiple meetings over the years here, with the hotel always meeting our needs.
April 3, 2014
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 5 out of 5 by MC26 Consistently good!
I spend more time in SPG hotels than anyone should and I have stayed at every SPG hotel in New Orleans and this is my favorite hotel for business. I have always been met with friendly helpful staff and I really like the location.
May 30, 2013
Rated 5 out of 5 by Howie84 WOW! in New Oerleans!
The Sheraton New Orleans was simply a great place to stay - the staff was marvelous to us, helped us enjoy our stay to the fullest! Smiles greeted us, and helped us on our way. We would recommend this hotel to everyone we know!
November 5, 2013
Rated 5 out of 5 by navyperson Excellent location and very comfortable
Great location to walk to the Quarter -- and all the good restaurants. Appreciate the bed and the room size and view. Very modern, very comfortable after a day of sightseeing. Highly recommend it for a trip to New Orleans.
December 31, 2013
Rated 5 out of 5 by seely1ch Nice facility
This was a nice facility. I wouldn't say excellent as my room was not extremely clean upon arrival, and I could never adjust the temperature to meet my needs. Staff was excellent and very accommodating.
March 27, 2014
Rated 2 out of 5 by shushky Rest up before you arrive
room was VERY hot, especially when trying to sleep at night. Rooms were very noisy, Hotel room doors closed were loudly so when people in other rooms were leaving it would wake me up. Got no sleep during my 2 night stay.
May 22, 2013
Rated 1 out of 5 by Kevin2014 Did not meet expectations
From Check in to moving rooms to the meeting rooms to the internet.
Very poor. The property is nice and the people are polite but they do not know what they are doing and they are out of touch with the customers.
January 28, 2014
Rated 5 out of 5 by PDubinLA Great Location & Service
Great room furnishings. Staff was very helpful and friendly - first time in NOLA and its a fun and friendly place. Only issue was that the remote on the flat screen was a pita. But then again, wasnt at the hotel much.
June 8, 2013
Rated 3 out of 5 by MarkUSMC Usually a Great Hotel
Hotel Is usually a very good place to stay. This time I had to wait in line for quite a while to check in to the hotel. The elevators took forever, more than once or twice. It was every time it took a very long time.
September 23, 2013