Rated 2 out of 5 by NOLASKO My tub was clogged and room dusty
I called the operator several times and even told the maid that the tub in room 3716 was clogged. They never did anything. The room was dusty and the glass countertops smeared.
January 23, 2014
Rated 5 out of 5 by lld724 Conference Stay
Excellent service,clean rooms, and friendly staff. My only suggestion is that the Rhythms Room temperature needs to be warmer! Other than that, the Hotel exceeded my expectations! Thanks for a pleasurable stay.
October 23, 2013
Rated 2 out of 5 by dani2678 Below Expectations
The stay as a whole was below par. First we arrived to a warm room on a hot day and it was down hill from that point. I turned down the air to 65 and left for 7 hours. When we returned the room was slightly cool. The bellhop assisted us with the A/C system but ultimately the room never cooled below 75. Unfortunately, it was 1am when I woke up, due to the heat, and found my family clammy. Then they have the concierge that was less than friendly when we asked for suggestions for local restaurants. Finally we have the pool area. The pool is small, only has one light that works in the pool and no lighting outside the pool. The area in general appear run down and neglected. I did share these concerns with the manager on duty at check out and he offered me 1000 reward points. I soon found out per a SPG operator that 1000 pts won't do anything. It takes 3000-5000 pts to even have a comp stay. So I was then comped my valet parking. This stay was to much hassle for me. Not worth the $160 a night. Wouldn't even go back for a free stay....not that they offered!!!!! Two thumbs down!
August 3, 2013
Rated 2 out of 5 by mmchoco Problem on Keys and Cleanliness
I got so many unsatisfactory experience at Sheraton New Orleans.
1. Card Key: may troubles. NOT ONLY ONCE, I had to come back 3 times to change the card key and also the door handle itself had problem. the security and engineer told me to fix until I come back, it was not fixed even at 9pm when I was back. It was so frustrating to face this issue when I am exhausted from long work. Not only me, my assistant (room: #2701) and 4 of my clients had the same trouble. Also, we observed other guests had to come back to the front desk for the same problem
2) Cleanliness: do you tell your house keeping to wash and clean the bath tub? it was awfully dirty. I had to wash it by my self every night. Also, even I called guest service to clean my room while my absence, it was not done when I was back around 6pm. More things: house keeping forgot to leave tea bags, new cups, to dump the trash, etc. I think you should also educate /train your housekeeping staff to say at least "Good morning" or " Hi" when they see the guest in the morning. also, they shouldn't use their cell phone while working.
November 21, 2013
Rated 4 out of 5 by Gary846 Great location
Our second stay at Sheraton in New Orleans, we enjoyed the location and view of Mississippi River from our room. The service and accommodations were excellent. We would stay there again and recommend to others.
July 31, 2013
Rated 4 out of 5 by Doug232323 Nice Location!
Loved my stay. My only issue is it took FOREVER to get hot water out of the shower. The shower needed to be run for a full 7-10 min before being at an acceptable temp.
January 26, 2014
Rated 5 out of 5 by Albee429 This hotel was very comfortable
I was in the executive suite. It was a very spacious room (bedroom, lounging and kitchenette area) with a beautiful view of the riverfront through the full length windows. The bed was ultra-soft and relaxing.
August 11, 2013
Rated 5 out of 5 by Melissa32 So posh and comfortable
This hotel was beautiful and very comfortable. The staff was excellent. There was an incredible photography exhibit on the ground floor while we were there. I will stay there everytime I go to New Orleans.
August 9, 2013
Rated 3 out of 5 by JH41 Beautiful facility with some limitations.
Attended for business conference - could hear speakers in adjoining rooms. Can hear elevators from hotel rooms even if you are not by elevators.
February 10, 2014
Rated 5 out of 5 by traveler Hotel
The GO GREEN program leaves a lot to be desired. I had to ask every day for the $5 coupon. It was never left under my door as told to me by the front desk personnel.Other than that it was a terrific hotel
June 5, 2013
Rated 5 out of 5 by kate Definitely the hotel to stay in while in New Orleans.
Great location, fantastic view from room
on upper floors.
Eye on New Orleans.
Easy walk to all sites to see.
Staff professional, helpful
and accomodating to needs.
Count me in on a return visit.
November 20, 2013
Rated 5 out of 5 by Jhami Great place to stay in NOLA
This is an awesome hotel. It is close to the quarter and the CBD. The staff is attentive and capable. Since it's recent remodel it is a clean comfortable facility.
January 20, 2014
Rated 5 out of 5 by cp1962 best location
the rooms are very clean the staff are all very friendly wish i could remember there names so i could thank them personally it was are first time there and that means a lot thanks to all the staff
June 9, 2013
Rated 5 out of 5 by DigitalWillie Great location and staff!
Right near the French Quarter without the noise of being "in" the Quarter! Loved the room and it's view (pay extra for the river view, it's worth it).
January 27, 2014
Rated 5 out of 5 by Lilo74 Excellent location and service!
Loved this hotel. This is the second time I have stayed here and I will come back for sure. Excellent service and the views are amazing. Very close to the French Quarter and multiple attractions.
May 29, 2013
Rated 4 out of 5 by Ray35 Ray's Review
Great location and great hotel.
March 15, 2014
Rated 5 out of 5 by RACJJW27 Great Location!
We visited New Orleans for a wedding and were very pleased with the location of the Sheraton. We were able to walk to everything we wanted to do. Everyone we interacted with was pleasant.
May 28, 2013
Rated 5 out of 5 by Norton This hotel is the epitomy of southern hospitality
The staff of the hotel was very courteous and congenial from checking-in, maid service, concierge to the food and beverage staff. I could not find one problem with my stay at this hotel.
July 23, 2013
Rated 4 out of 5 by JohnF Jacuzzi
Really nice hotel, but I could not believe there was not a jacuzzi.
Also, the maid cut corners and did not change my sheets
Club room was better than most. Blaine was excellent!
October 25, 2013
Rated 4 out of 5 by JanusGuest Nice view
We had a great view and nice overall experience. However we could not get the room cool and that made be restless sleep.
February 3, 2014
Rated 5 out of 5 by Tjm2013 good locatuion
We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy
August 4, 2013
Rated 4 out of 5 by gapilot hotel stay was great
Everything met our expectations, including the elevators, except we had a big problem with our room keys that never got resolved. They tried but it was never corrected.
July 15, 2013
Rated 4 out of 5 by JJ20410 Good location
Limited restaurant amenities, i.e., times of operation were limited. Do not know if local businesses are the reason.
January 28, 2014
Rated 5 out of 5 by Josh20 My Wedding
Thank you to the staff at the Sheraton for doing anything they could to accomidate me and my family. They were very friendly and helpful!! Great Staff all around!!!
October 4, 2013
Rated 4 out of 5 by hapeit Great location
Great location on Canal Street. Nice staff and comfortable bed.
February 23, 2014
Rated 2 out of 5 by Cree Poor cuisine
Attended 2 luncheons and the food offerings were very poor. Food products very expensive. No chilled water in water stations. Felt like I was staying at a motel 6.
July 15, 2013
Rated 5 out of 5 by Lucky7890 New Orleans Gem
Fantastic facility, close to all of the meaningful activities without being too close. Very clean and nicely decorated room - and believe it or not, quiet.
November 8, 2013
Rated 5 out of 5 by kenncarltj Great Hotel
This Sheraton is wonderful! The rooms spacious and very nice. The staff very helpful. Everyone was kind, helpful and inviting.
January 13, 2014
Rated 4 out of 5 by delta50 parking
No option given to park car, such as self parking---parking charges per night were very high. I used my car quite often while there which meant more & more tips
June 25, 2013
Rated 3 out of 5 by JD2014 Stayed here for a work conference
While the hotel is nice, clean, and has a cool elevator system, it needs to work on communication and efficiency. My main complaint is that the conference I was there for had a 12pm deadline set for the hotel to deliver our boxes to set up exhibit tables and the hotel didn't actually deliver them until 12pm the NEXT DAY....after repeated attempts to ask for the boxes. I've never seen anything like it. They refused to go down without an extra service charge and even when we agreed to the ridiculous service charge, they still just wandered away and never came back. My organization missed a whole day of exhibiting because they just didn't want to do the work. The hotel made a ton of money off of this conference...so please do your job accordingly. Also, one day maid service just didn't come to our room even though the "do not disturb sign" wasn't out. We had to call at 8pm when we went out to dinner and ask for someone to come and bring towels/make up the bed. I would also like to say that room service is supremely overcharged. A 24% service fee PLUS $3 delivery fee. I got a plate of eggs and hashbrowns one morning with toast. and coffee...the final bill was over $40. The delivery man also opened the bill before he turned around out of my room to see if I had tipped extra. Finally, I have a hard time with the valet and bellhops pulling out wads of cash and counting them in front of customers. We tip for good service. Not because you expect it.
April 1, 2014