Rated 2 out of 5 by RKplatinum SPG Platinum
Great location.Great physical plant.
Great Club Level lounge and service.
Great valet parking attendants.
Front desk service is slow and horrible-slower than post office and more affable.
I have stayed here numerous times,and it has been awful for 4 years.Management should run time-moton studies on these folks.This is a management deficiency!!
October 14, 2013
Rated 4 out of 5 by Heykurtz Great Place
When a business delivers what it promises, it is a great experience for me. The Sheraton Hotel New Orleans promised a nice, clean, well appointed room in an "upper level", well located hotel at a good price staffed with friendly, helpful people. They came through with all of it. Great place to stay while in new Orleans. We will be back!
November 4, 2013
Rated 4 out of 5 Great customer service!
3 out of 4 customer service experience I had was great. Very friendly staff from bellboy, maintenance guy and the cleaning lady. Lobby rep was so-so.
Very nice hotel. The bathroom I would say need to be renovated. Looks really old. There were bad water stains on the bathtub and every time I seat on the toilet it makes an unbalanced sound.
August 2, 2013
Rated 4 out of 5 by Silvie Training Conference
one of the rooms had flies in it and during the workshop, folks were swatting flies.
During the dinner dance on Friday, bread was not on the table, needed to ask for it, hot tea was not offered as per the menu, staff was slow in getting coffee and appeared perturbed at the request of getting coffee, needed to go ask for de-caf coffee 2x.
September 5, 2013
Rated 4 out of 5 by cannie This hotel is very nice
I was pleased with the room. Iwas in a handicapped room. Shower water spelled all over floor. Did not have a place to put luggage. Could have had a bench in front of window to place at least one suit case. There were two of us in room and we stayed only one night. Good help with car. Attendants very helpful.
January 4, 2014
Rated 2 out of 5 by Anamika Sheraton New Orleans experinece
I had a very bad experience. I reached hotel an hour later than the check in time and had to wait for 3.5 hours to get the room. No basic courtesy by the staff to even ask as to take a seat in the lobby. My worst experience i ever had with an SPG hotel.
I will not recommend this hotel!
January 23, 2014
Rated 4 out of 5 by Linda3 Comfortable Stay - Beautiful Room
The Sheraton New Orleans is a beautiful hotel. My room was clean and very comfortable (king, 26th floor).
The only complaint I have is the fact that if you pay with you bank card, they hold the total amount of stay + 50% for incidentals. This is very inconvenient and the amount can be outrageous depending on how long the stay is.
October 7, 2013
Rated 5 out of 5 by Diane5 The Club Lounge
I highly recommend the Sheraton Club Rooms. Blaine and Timothy in the Club Lounge were an immense help on where to go and see in the city. Blaine spent so much time to make sure our visit to New Orleans was a wonderful experience ... Thank You!!! The food was delicious, too!!!
January 27, 2014
Rated 3 out of 5 by NOLAMarthoner2014 NOT GOOD for MARATHON PARTICIPANTS
This is the 3rd year and 3rd hotel i've stayed at for the NOLA Marathon -- on race day, there was NO coffee or food available for race participants. Only starbucks. Why would a hotel be a "sponsor hotel" and not accommodate the schedule and food needs for runners?
February 3, 2014
Rated 5 out of 5 by Mookie86 Love the Sheraton!
Great stay, rooms were newly renovated and everyone I came in contact at the hotel was friendly and helpful. You can't beat the location in my opinion. Staying in the quarter can be to noisy late. I like the proximity to the casino and warehouse district. Lobby bar is great.
January 27, 2014
Rated 3 out of 5 by JD2014 Stayed here for a work conference
While the hotel is nice, clean, and has a cool elevator system, it needs to work on communication and efficiency. My main complaint is that the conference I was there for had a 12pm deadline set for the hotel to deliver our boxes to set up exhibit tables and the hotel didn't actually deliver them until 12pm the NEXT DAY....after repeated attempts to ask for the boxes. I've never seen anything like it. They refused to go down without an extra service charge and even when we agreed to the ridiculous service charge, they still just wandered away and never came back. My organization missed a whole day of exhibiting because they just didn't want to do the work. The hotel made a ton of money off of this conference...so please do your job accordingly. Also, one day maid service just didn't come to our room even though the "do not disturb sign" wasn't out. We had to call at 8pm when we went out to dinner and ask for someone to come and bring towels/make up the bed. I would also like to say that room service is supremely overcharged. A 24% service fee PLUS $3 delivery fee. I got a plate of eggs and hashbrowns one morning with toast. and coffee...the final bill was over $40. The delivery man also opened the bill before he turned around out of my room to see if I had tipped extra. Finally, I have a hard time with the valet and bellhops pulling out wads of cash and counting them in front of customers. We tip for good service. Not because you expect it.
April 1, 2014
Rated 5 out of 5 by Charles21 5 Days in New Orleans
We had a fantastic time staying in the Sheraton in New Orleans. The location was the very best for spending time in the French Quarters and enjoying all of the historical sites and shopping. The staff was excellent with lots of smiles, manners and great attitudes. A really great organization of people , in a beautiful hotel.
July 27, 2013
Rated 4 out of 5 by BelizeEN Good place to stay
The experience was great. Room comfort was good, with a bit of annoying noise from elevators at night. Location is downtown allowing for walks to an assortment of restaurants and gift-shops close by.
The problem - a PHONE CALL is around $10.00 per minute!!! DON'T TOUCH IT!
January 21, 2014
Rated 3 out of 5 by ew13 Unusual Issues
Bed was comfortable. Dirty glasses and coffee maker in room. Standing water in tub when first arrived. No hot water one morning for my shower! "Security" banged on closed/locked door in middle of night to say there were reports my door was open. I had been asleep for almost three hours. Unacceptable.
December 18, 2013
Rated 4 out of 5 by Ash504 Great location
The hotel is located in a great location. Walking distance to everything. Nice size room and comfortable. Expect to pay extra for the parking, wish they would give us a discount since we are staying at the hotel. Also hate those key cards they always deactivate and we have to go back to the front desk to get new ones.
October 7, 2013
Rated 5 out of 5 by Jenn123 Centrally Located
I have been to this Sheraton before and will return. It is centrally located to many points of interest in the city. It has an easy walk to the convention center , casino and the french Quarter. The staff is friendly and courteous. the public areas are clean, the lobby is user friendly and rooms are comfortable.
November 7, 2013
Rated 4 out of 5 by Dolly72 Great except that food service is very slow
Loved the beds and cool elevators. There has got to be a more efficient and timely manner to serve a conference banquet. Terribly slow and then the food was luke warm. Over cooked tenderloin is such a shame. When we ordered food in the restaurants, the service was also very slow even though there were few customers.
June 13, 2013
Rated 2 out of 5 by Licia Change for the worst
There was a shoe laying between the beds in our room, trash on the floor and the bathtub was dirty.
March 9, 2014
Rated 4 out of 5 by Ray35 Ray's Review
Great location and great hotel.
March 15, 2014
Rated 4 out of 5 by Mickie39 conference site
The facility was good, most enjoyable. The two conference lunches were held here as well. They were understaffed substantially, which made staff late to next meetings.
February 21, 2014
Rated 5 out of 5 by billied50 Sheraton - New Orleans
it is always a great experience when traveling and staying at the New Orleans Sheraton on Canal - great lockation - friendly staff -Sheraton has it all - great Starbucks - Lounge - fun place to watch sporting events = beautiful view of the river and city.
January 13, 2014
Rated 3 out of 5 by Chad57 Nice hotel, but....
The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive.
July 1, 2013
Rated 1 out of 5 by NotReady Terrible Service
Our check in time was promised at 1:00 pm. We were told the rooms were not ready and we would be called when the room was available. I received a call at 5:07pm.
February 21, 2014
Rated 4 out of 5 by MANTO71 Good but not Sheraton standard
Good location, few minutes walk from the French Quarter, nice rooms although not quite fresh and spacious. Good value for money. Breakfast and meals can definitely be improved especially options could be wider. Service ok but not so great as you would expect from a Sheraton.
December 12, 2013
Rated 3 out of 5 by RDaug Training Needed for staff
At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible
August 5, 2013
Rated 4 out of 5 by Ready sinks while washing hands
Bowl too far away from front edge of counter especially on 3rd floor for convention area. Men's tie drags on wet counter while leaning forward to wash hands. Very poor design.
February 14, 2014
Rated 5 out of 5 by Boone5269 Great Views
Great view of the Mississippi River and surrounding city. Clean room, good air-con.,nice flat screen. Bed was soft and comfortable which my better half loved, I prefer firmer, but slept well. In room safe was nice, but no fridge, although ice and soda machine were close by. Very nice room.
May 29, 2013
Rated 4 out of 5 by Egypt Great location, central to everything
I stay here whenever I come to town. It is in walking distance to everything, including the French Quarters, convention center, super dome.
February 22, 2014
Rated 4 out of 5 by horsegirl great location
Great location next to the French Quarter. Staff very friendly. Restaurant closes early so don't plan on eating dinner in the hotel unless you get food at the bar--menu somewhat limited. The location is so great it doesn't matter--great restaurants within 2 blocks of hote.
November 25, 2013
Rated 1 out of 5 by Kevin2014 Did not meet expectations
From Check in to moving rooms to the meeting rooms to the internet.
Very poor. The property is nice and the people are polite but they do not know what they are doing and they are out of touch with the customers.
January 28, 2014