Rated 4 out of 5 by mightyNO1 Parking
We could not get someone (live) on the phone before our arrival to ask about parking. Valet parking was very over priced in my opinion, $42 and some change. If I would have know this ahead of time, we could have made other arrangements, cab or a friend.
August 11, 2014
Rated 5 out of 5 by martidir This hotel is great
If you are looking for a place in central new orleans, where you have amazing views, and great comfort, go to the Sheraton and you won't be disappointed!
August 16, 2014
Rated 5 out of 5 by Fran44 Every aspect of this hotel is wonderful
The hotel facilities are great and the staff in every department is professional, helpful and friendly. I would highly recommend this hotel to anyone traveling to New Orleans for business, pleasure or a special event.
August 5, 2014
Rated 5 out of 5 by Ken111 Enjoyed my stay
I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning.
August 4, 2014
Rated 5 out of 5 by little great place to stay!
everything was great! location is great! workers are great!
August 4, 2014
Rated 1 out of 5 by missv96 Horrible
This hotel was so bad that it makes me consider never staying at a Sheraton again. Overall service was slow. There was no sense of urgency. Why was the business center close all weekend. There was no advance notice about construction. I understand that construction has to take place but at other hotels I've stayed at provide notification and apologize for any inconvenience. Took almost 30 minutes for an order scrambled eggs. In the fitness center, supplies went missing during the weekend and magically reappear on Tuesday. Hmm??? Check out was horrible. Only two agents for a LONG line of customers. I will never stay at this hotel again.
July 20, 2014
Rated 2 out of 5 Over priced...be prepared to pay through the nose!
The location is great being on the edge of the French Quarter.
For such a super large hotel the staff seemed to be too busy to attend customers and with their issues.
The hotel lobby seemed to always have cleanliness issues; the Canal St. entrance was filthy dirty, cigarette butts and smelled of poo.
#1 problem: the ridiculously outrageous overpriced unreasonable parking fee of $39/ night +tax = $45/night -You have no choice but to pay it, because there is next to no public parking. ....And didn't get any SPG points for it too!
Other problems: No free wifi: Expensive wifi; tiny pool, Buffet breakfast food was cold and very very expensive. Drinks were very expensive.
Room had no refrigerator or microwave.
Loud and noisy hotel guests partying all night with paper thin room walls.
SPG membership means nothing here!
...for a tourist destination hotel...it is very
UN-welcoming and seems to really cater to the business travelers who spend the money!
We just wanted a romantic weekend in the French Quarter ...not a hole in our wallet!
August 14, 2014
Rated 4 out of 5 by Jramezan Everything was great but the room
We loved everything about our visit but the room. The room itself was fine but Air conditioning was not. Our air was set on 65 when we arrived but the room was very muggy. We stayed 3 nights and every night was the same. The room never cooled off to good temp until the next morning. I know most people would have asked to switch rooms but my wife has very high anxiety and switching rooms would be more stressful on her than sleeping in a warm room. Other than the Air issue our stay was great.
August 11, 2014