Rated 2 out of 5 by lar48 Dismal House-keeping
I"ve traveled all over the world and I'm also an SPG member. The cleanliness of the room (3424) was dismal at best. It was apparent that it has been months since anyone cleaned underneath the beds (toothpicks, coins, dirt, dust-bunnies and some unidentifiable objects). I don't think my room was vacuumed my entire stay; if it was, you need new vacuum cleaners. The toilet bowl could use some extra strength cleanser and House-keeping staff taught how to use a scrub brush.
For some reason House-keeping only left De-Caf coffee every day. I had to keep asking for regular coffee. They never restocked the sugar packets. I had to go down to the Starbucks for sugar and stirrer sticks.
The doors to the rooms close with the most force I've ever encountered. You can be sound asleep at 2 a.m. and if someone five doors down the hall comes in, the force of their door closing will wake you.
My room phone never worked during my stay. I had to call friends also staying at your facility with my cell phone.
Upon checking out, your staff asked me to convey my concerns to an on-duty manager. I agreed, but after a 30 minute wait, no manager ever appeared and I had a shuttle to catch.
I loved New Orleans but will not stay at your facility again.
May 16, 2015
Rated 4 out of 5 by Magdalena3 Great location in New Orleans
Just up the road from the French Quarter and conveniently the trolley runs in front of the Hotel. It was very walkable and pleasant area.
Our only complaint was that the concierge clocked off early and was not available to consult in the evening.
May 8, 2015
Rated 4 out of 5 by CajunQueen504 Fun Stay during Jazz Fest
Stayed here and had two rooms. It was actually my wedding night. Even though it was during Jazz Fest, the hotel check in was quick. They had reserved rooms for us on the same floor, which was nice. They weren't ready when I called before arriving (4pm), however they put a rush on them and the rooms were prepared by the time we got there. The only thing that was partially negative was when we called for a bellman at check out, the call was not reported to Bell Stand. After waiting 20 mins, I walked down to bell stand and of course, the bellman said he did not receive the request. He came up shortly after and assisted us. I had noted on my reservation that this would be my honeymoon / wedding night, so it would have made me feel extra special if there was at least an acknowledgement by the hotel of this, Even though no upgrades were available, perhaps a drink coupon or note would have been a nice touch. But overall we did have a great stay and the staff was friendly.
May 6, 2015
Rated 5 out of 5 by Jenny787 Excellent guest attention
Detailed oriented staff and excellent service.
May 3, 2015
Rated 5 out of 5 by SPG1 Excellent hotel across the street from the French Quarter and close to Cruise Port
This was our second stay at the hotel and once again excellent platinum recognition (suite on a high floor overlooking the harbor). The staff is very responsive to any requests and informative re what to do, see, where to go etc. Despite the large number of rooms and a crowded lobby at check-in and check-out times, everything moves quickly with minimal waiting.
May 3, 2015
Rated 5 out of 5 by spasungirl comfort & location
The Sheraton New Orleans is my favorite place to stay when in NOLA. April 2nd-5th, 2015 was my 3rd stay at the NOLA Sheraton over the past 10+ years. The location is excellent: just at the outer edge of the French Quarter, so you have avery short few minutes walk into all the French Quarter liveliness, and then when you've had enough, you return to the peaceful sanctuary of the Sheraton. Rooms are spacious and elegantly furnished in heavy dark woods, against creamy walls, with low key artwork...my room had a big beautiful windows looking out over Canal Street. All staff (front desk, housekeeping, room service, bar, restaurant) were courteous, knowledgeable, and helpful. Only slight annoyance was that the in-hotel Starbucks had ridiculously long lines in the mornings (7-9 a.m. = 15 minute wait in line): need either more staff or more efficient staff. Overall, consistently good experience and I will be back.
May 3, 2015
Rated 3 out of 5 by Nan4Fun Hotel was centerally located for many activities
Hotel was within walking distance to many attractions. Noise level was low. Food was great and authentic to area. Enjoyed the free bottle of water each day.
April 27, 2015
Rated 5 out of 5 by ScruffyM our experience
We were very disappointed that WiFi was ONLY available in the lobby. It created great difficulty for the 4 of us
April 22, 2015