Rated 3 out of 5 by AlexWemyss Poor housekeeping and customer service
Overall I thought the hotel was nice however I left my room in the morning to come back in the evening to take a nap and my room was not cleaned. So my boyfriend and I had to leave so that housekeeping could get in and clean the room. Down in the bar area the customer service was horrible and needs improvement. Staff was not responsive and took forever to acknowledge or check back with you.
May 24, 2016
Rated 5 out of 5 by Carlie72 I love this place! The Bellhops Rock
I stayed here my first trip to New Orleans and since then I never looked anywhere else. Each trip we make we stay here . It is clean, and the staff is awesome. Great location
May 11, 2016
Rated 4 out of 5 by jeff not bad
I used the cash and points option for this stay. When I checked in, the desk girl didn't ask me if I wanted an upgrade. I assumed it was because of the jazz festival weekend, and the hotel was full. I forgot that the cash and points room was two double beds, which I realized once I got to my room, or I would have asked for a king bed room. I was on the top floor which was nice. When I opened the window shudders, I found that it was raining inside of the room, so I immediately picked up my stuff, and went down to the front desk. I informed them that i was not going to stay in a room that was leaking, and she gave me a new room. I asked for a king room too, and she gave it to me and apologized for the inconvenience. You can tell they spent some money upgrading the rooms. They were nicely modernized. (Not the typical Sheraton pink granite in the bathrooms). The club lounge had pretty nice evening snacks and decent breakfast. I didn't eat meals except breakfast at the hotel because really, who wants to eat hotel food in New Orleans? The hotel is incredibly convenient to everything by foot.
May 6, 2016
Rated 5 out of 5 by Cheukying This hotel is so close to eveything
We just returned from the Jazz Festival & a short stay in New Orleans. Sheraton New Orleans Hotel is great and met our expectation. I would highly recommend to stay here, within walking distant to everything.
April 30, 2016
Rated 5 out of 5 by MissDivaDoll Great location
I loved the Sheraton. It was in a central location which was perfect. Everything was in walking distance. The waterfront was 2 blocks down which was also where the outlet mall was. All the eateries and bars surrounding Bourbon Street was nearby. There were so many restaurants to choose from. I enjoyed the Starbucks inside the hotel daily. It was great to have a restaurant/bar in the lobby. No compalints.
April 25, 2016
Rated 4 out of 5 by MrOliveOil Weak Club Lounge
I had difficulties with the Club Lounge service. See the email and reply below.
April 16, 2016
Rated 4 out of 5 by djlatte Great location
Enjoyed my stay. Needed a place overnight to cruise out in the morning. The location is perfect. My only gripe was the room was not as clean as I would have liked it. The floor was not vacuumed, and the glass top on the night stand was not cleaned.
March 28, 2016
Rated 1 out of 5 by Shannon1 Bad service!
The system was down when we arrived to check in. When we finally got a room after 4pm, they shoved all 14 of us into one small room even though we had a reservation for 4 rooms. We finally got the other 3 rooms we reserved after 9pm, and after dealing with a manager who blamed us for the issue even though it was the hotel's fault. I will not be returning to this hotel any time soon.
March 21, 2016