Rated 5 out of 5 by Queenie21 the view
The hotel was very clean my Room was very nice enjoyed my stay the staff was great love it I will be returning the view was awesome most comfy bed ever
July 18, 2016
Rated 4 out of 5 by AT0603 Location great and excellent staff
This hotel is well situated to walk the French Quarter, catch a street car or bus and walk the river front. You can get anywhere in the city from here. Staff is friendly and helpful. Clean and comfortable rooms.
The fitness center is excellent - clean, many treadmills and ellipticals, plus weights and machines and a good place to stretch. The pool, however, is tiny and disappointing. It has maybe 15 chairs and feels crowded with 10 people in it.
Checkin can be slow.
Overall still a great place to stay.
July 17, 2016
Rated 1 out of 5 by Brothers25 Very Disappointed
I was very disappointed with my stay at this hotel. Me and my brother where in town for a family reunion. When I found out they had chosen this hotel, I was very happy, as I'm an SPG member, and every Sheraton that I had stayed at before was a very good experience. With that said it would lead me to believe that this hotel has some issues . We arrived to find that our car would have to be valeted only, at a cost of $40 per day. If we needed anything from our car we could never t go to it, but had to have it brought to us, as staff were the only one allowed to get into parking garage.
We went to check in. When we made resavations we where told that we would recieve the family rate. Well that didn't happen. We were told by staff they couldn't make any changes.
We got to the room, put our things away. Then I had to use the bathroom. I flushed the toilet, and it over flowed. Call the desk, and was told someone would be up to fix it. Waited an hour and a half, no one showed. Called again, and was told again that someone would be up. Waited until midnight ( a total of 6 hrs) no one showed. We called it a night, since no one was coming.
Got up the next morning, and the water in the toilet had gone down. Had to go, so flushed it again, this time it overflowed, sending water everywhere. This time I went down to the front desk. I spoke with the desk clerk, and he assured me that someone would be up right away. An hour later some one did show, fixed the toilet. Was then told house keeping would come to clean the bathroom. Another hour wait and someone finally came. They wanted to leave, because we where in the room, but we insisted that they clean and t now.
The next day we woke up, had to go, and you guessed it the toilet was backed up again. We checked out. Leaving a day early. Worst time ever at a Sharaton.
July 9, 2016
Rated 5 out of 5 by LAC15 Never Disappointed
Ever year I come to Nola to enjoy the festival, food ,and the people ..... I have yet to be disappointed. Thanks to the awsome staff a true definition of Southern Hospitality
July 6, 2016
Rated 1 out of 5 by Eddie97 Terrible Experience
While my visit to New Orleans was an excellent experience the stay at this hotel was forgetful. I was not acknowledged as an SPG member, the customer service from the staff was lacking, when we got to the room the toilet was not working, the shower handle was broken and there was rust in the shower. We had to call the front desk a number of times to get these items fixed. The day we left the one of the light fixtures was pouring water because apparently the room above us flooded and when I received the bill for my valet parking I was charged for 2 days not 1. The billing department in this hotel is terrible. I called consistently throughout the day and their modus operandi is to let it go to voicemail and they will contact you within two business days.
July 6, 2016
Rated 5 out of 5 by Kal44 Ms
Staff was very friendly. Room was clean.Food was excellent.
July 6, 2016
Rated 1 out of 5 by herch Extremely unsatisfactory
Unfortunately, this was one of the most disappointing stays I and my staff have ever had in an SPG hotel. Other such hotels in other cities have been very good. In fact, our experience with SPG hotels would indicate the Sheraton New Orleans is an unhappy exception to the rule. I and each of my five staff members who were on this trip all had very similar experiences. So, I'm not just a complainer.
It started off with our arrival at the hotel in the evening (~6:45PM local time), which found us waiting in the lobby while our rooms were (still) not ready for us to check in. When I, finally, got the key to my room and went upstairs, I found the room in complete disarray. Evidently, the person staying in the room just before me wasn't big on sanitation... towels strewn about the room, trash on the floor and bureau and half-eaten food on the dining table. So, we had to wait in the lobby for our rooms to be 'ready' - why?
It wasn't as if I was in a standard room, either. This was one of two 'Presidential' suites in the hotel - supposedly, the best the hotel had to offer. Look up the rooms. You'll see they're not cheap. In fact, they don't even allow online reservations for those rooms. The view was beautiful, with floor-to-ceiling windows. It would have been even better if there was more than only one clean window. They were so dirty, one would think they get cleaned once per year. Guess it wasn't my week.
After a couple nights with an air conditioner which neither shut off nor cooled the room, I changed rooms. The next room was better, save for the facts the floor had some sort of sticky substance all over it - as did the door handle. Gross. I had to wet a couple towels and wipe down the floor and door handle.
After two hours, I realized I had left about a dozen shirts in the previous room's bureau (I packed hurriedly, as I wanted to get back to the convention we were in town to attend for that week). I went back with my previous key but it had already been disabled. I went to the front desk and asked to be let in to retrieve them. They didn't have anyone available right away. So, they promised the shirts would be retrieved and left in my new room.
At this point, it's probably needless to say the shirts were not in my room when I got back to it. I called the front desk and asked where they were. The person didn't know but she was going to notify the manager and get back to me. No one ever go back to me. Over the course of several hours, I called the front desk not once, not twice, not even three times. That's right, four calls to the front desk - all with the same result, the person didn't know but the manager was going to call me within 30 minutes. No big surprise, I never hear from him - or anyone else - ever.
So, at the end of our trip, I left the hotel minus a dozen shirts and not even a call to let me know something like "we looked but the shirts couldn't be located". To top it all off, the morning of our departure we ordered room service for breakfast from my room. The food was 30 minutes late and arrived cold. I'm not a big fan of cold oatmeal.
All in all, the hotel couldn't have done much worse if they had actually tried. I sent a lengthy email to the manager. One of the managers responded and said she was 'sorry I had a disappointing stay'. It is more than a month later and - not a word about the shirts.
I'll update this post in another month.
July 4, 2016
Rated 4 out of 5 by TravelinKen Great Hotel – Modern Rooms
I’ve stayed at the Sheraton over a year ago and was returning in June for a 6 days for a conference. I do like this property since they remodeled a few years ago. They have maintained it well. I enjoy the large lobby and the club room which always has a great selection of snacks and beverages also.
I was in a suite for this stay and like that it’s large, cool, and comfortable. The hotel is on Canal so the nightlife begins just across the street. Everything is walkable and the staff are very friendly.
When I am back in New Orleans I’ll gladly stay at the Sheraton again!
June 29, 2016