Rated 1 out of 5 by jackoloco3000 Poor hosiptality and absolutely Not worth of high price
Stuff rude and unpleasant.
There was no refrigerator/microwave in room, I requested a refrigerator at reception and they said there will be an additional charge of $10.00, I accepted it, but they never brought the refrigerator to the room, horrible service.
I had specifically booked for king size room by telephone, I checked it in hotel early where there were king room available, but the receptionist will not provide one...
latter after lot of pain and time in negotiation, they gave a room without telling that it was an accessibility room with out bath tub and near elevator,
no sleep in the night due to elevator noise..
I did not want to see the faces of those receptionist again, so stayed in same room.
it was bitter experience and was glad to out, will not stay there again..
November 7, 2014
Rated 5 out of 5 by Lissie Exceptional Gala
We attended a Gala hosted at the hotel and stayed overnight. The facilities were gorgeous, and the staff members were courteous and attentive to our needs. The food was exceptional and exceeded our expectations - a pleasant surprise based on past experience with similar functions at other locations.
November 18, 2014
Rated 4 out of 5 by Mixonmom Beautiful hotel but room for improvement
The Sheraton New Orleans is beautiful, and the meeting accommodations on the second floor were excellent. The food served during our conference was the best I have ever had at an event such as this. However, I had difficulty with getting something brought to my room in a timely manner, and there were cleanliness issues with my room.
November 18, 2014
Rated 5 out of 5 by BobBucks Professional Business Conference
Enjoyed the clleaniness and very nice surroundings
November 19, 2014
Rated 4 out of 5 by HMahdli Best Staff, Best Hotel
I moved to Sheraton after I had a bad experience with W hotel in New Orleans.
It was one of the best hotels that I visited this year.
I would like to Thank Ryu from the front disk he was so helpful and understandable.
I really appreciated everything managed by Sheraton New Orleans, they deserve 5 stars
November 15, 2014
Rated 5 out of 5 by Holly53 Absolutely heavenly !
I absolutely loved the beautiful floral fragrance the hotel had that I noticed upon entering the lobby. The hospitality of all of the hotel staff was unbelievable, second to none.
I had a beautiful view and my room was ready even though I was four hours early. I will stay there again the next time I'm in New Orleans.
November 13, 2014
Rated 5 out of 5 by Roul The place to stay.
This is the place to stay in New Orleans. It is centrally located and has great amenities.
November 14, 2014
Rated 5 out of 5 by FreqntTrvler Above and Beyond Expectations
Me and several guests stayed at this hotel for my wedding. To say they went above and beyond is an understatement. The facilities are immaculate and the location as good as it gets in New Orleans, but that's only the beginning. The entire staff, from check in to bar to housekeeping were as pleasant as any SPG hotel I've stayed at. I will without question stay at this property anytime I'm back in New Orleans.
November 12, 2014