Sheraton New Orleans Hotel

  • 500 Canal Street
  • La Nouvelle-Orléans,
  • Louisiane
  • 70130
  • États-Unis
  • Carte

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Pour réserver une chambre et s'enregistrer dans notre établissement, les hôtes doivent être âgés d'au moins 18 ans et présenter une pièce d'identité officielle avec photo en cours de validité.

Rated 3.9 out of 5 by 749 reviewers.
Rated 2 out of 5 by Excellent room/location... Terrible service We stayed 3 nights. We encountered numerous problems with the check in. Ultimately, it took over an hour to complete on the first day. We had to come back to the check in on the second day because somehow our reservation was canceled out. Our room keys stopped working. This happened again the last night after we had gone out to Bourbon street for late night drinks. Additionally, I had originally made the reservation with my debit card. I had also paid for 2 of the 3 nights in advance. At check in, I provided my credit card. This was deleted however and my debit card was charged for the entire 3 night stay without telling me. The additional charges were reversed after I checked out and returned to my account after a a couple of days. They never could explain how it happened though, and the manager actually blamed my bank for the error. Multiple times during my stay, I had to return to the front desk for a concern from keys not working to the additional charges on the account. Every time, the wait for service was extraordinarily long. Maybe the weekend was a busier one than usual, but the lines were consistently long. The room was very nice, right in the heart of everything in NOLA. Unfortunately, several hotels are right there and just as nice. I would not stay here again because of the poor service I received. January 19, 2015
Rated 5 out of 5 by Great Hotel and Friendly Staff I just stayed at the Sheraton New Orleans again and the staff was just as amazing as ever. From check-in, to the lobby bar, to the house keeping staff, everyone was friendly, polite and fantastic at their jobs. January 27, 2015
Rated 3 out of 5 by Flight Crew is More Important Than Everyone Else Called for the shuttle, upon arrival we were told we had to wait for a SW crew to arrive. We sat in the van got well over 30 minutes waiting. This is completely wrong and unacceptable. January 26, 2015
Rated 4 out of 5 by Outstanding Staff The staff were very helpful and my room met my expectations. I found the bed to be less comfortable the previous Sheraton stays and the edges of the carpets could use deeper cleaning. January 26, 2015
Rated 4 out of 5 by Good hotel for business meetings Nice location to set up business meetings.. On the edge of the French Quarter and centrally located. I choose this hotel when I have business clients come to town. September 18, 2013
Rated 1 out of 5 by Very disappointed My stay here was very disappointing considering I had higher expectations staying in a Sheraton hotel. We were given a room by the elevators so there was constant noise in the room. No free breakfast so we had to pay for a $22 breakfast buffet because with our conference we didn't have time to go elsewhere. We ran out of toilet paper and it took over 30 minutes and 3 phone calls later to finally have some delivered to the room. And I'm not big on staying at high-end hotels but even the low budget hotels have a microwave and fridge in every room. The room was clean and the staff were friendly but those were the only positives. I don't plan to stay here again. December 21, 2013
Rated 1 out of 5 by Worst Hotel Yet I've been an SPG member for 3 years and it seems Sheraton just continues to go downhill. First of all, there is no parking at the hotel unless you pay $43 a night or park after 6pm on the street. The closest, cheaper parking is 4 blocks away and I had my disabled mother-in-law with us, so that wasn't happening. We ordered room service the first night and they messed up my wives order multiple times even after calling the room service folks multiple times. She's highly allergic to avacado's and for some reason the guys in the restaurant felt that meant she wanted extra. Not sure how that works out- but, whatever. The second night we were there our neighbors starter partying at 12:30. We called the front desk at 1:30- security finally came at 3am. I had a business meeting at 7am. No fun. Then, the next morning I go to the elevator banks to find puke outside the door- I go to the desk and report it and head to my meeting. Eight hours later, I return to find the puke is still on the floor. This was the last straw for us. We won't be using Sheraton again- I'd rather pay more for another hotel outside of my SPG membership than stay with them again. August 19, 2014
Rated 1 out of 5 by Horrible This hotel was so bad that it makes me consider never staying at a Sheraton again. Overall service was slow. There was no sense of urgency. Why was the business center close all weekend. There was no advance notice about construction. I understand that construction has to take place but at other hotels I've stayed at provide notification and apologize for any inconvenience. Took almost 30 minutes for an order scrambled eggs. In the fitness center, supplies went missing during the weekend and magically reappear on Tuesday. Hmm??? Check out was horrible. Only two agents for a LONG line of customers. I will never stay at this hotel again. July 20, 2014
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