Rated 3 out of 5 by likesprofessionalism Dissapointed as we checked in!
We converted our home property to starpoints to come to New Orleans for our first time and when we checked in they sent us to a room with 2 queen beds next to the busy elevator, even though we paid extra points to get a king size bed with a balcony overlooking the famous Bourbon Street. 2 Beds on what was supposed to be a fun romantic trip to N.O. was not what we had in mind! The part that was most frustrating was that they didn't say a word, or try to explain, just sent us there! Like we wouldn't notice? So back to the front desk to let them know they made a mistake and now they explain that they are over booked and will try to move us to the room we had reserved the next day. When I mentioned how disappointing this was I was given a shrug and a "it happens" kind of thing. So back to the room to make the best of it and there we find a cell phone left behind by the previous occupant. Makes one question how well the room was cleaned? Next day we did get the room we had used extra points to pay for, but of course requires time to move everything and repack toiletries. We did love our new room and view, but our balcony was filthy. The balcony floor was sticky and needed cleaning desperately and I had to clean the patio furniture myself. Feeling like I was just putting more work than expected we stopped by the front desk to let them know that we were not happy paying for the premium room when we didn't get it for all our nights and he said he'd try to get us some extra points back. Never happened.
They just didn't really seem to care.
June 17, 2014
Rated 3 out of 5 by JacobP Fine hotel, conveniently located
The Sheraton New Orleans is a fine hotel, centrally located in downtown New Orleans. It's a big hotel, and New Orleans almost always has something going on during the weekends--a convention, or a festival, or whatever. That can cause the hotel to get really crowded, and feel overwhelming in the lobby. Other than that, it's a fine base for exploring an incredible city.
April 14, 2014
Rated 4 out of 5 by getn2it Good with a few exceptions.....
Overall , I had a good experience however their are a few things that stand out and they are as such:
The valet team have a tendency not to answer the phone which is frustrating...I experienced that on friday I called and Nikki answered the phone the first time and I asked for valet she transferred me but no answer so I called back , Nikki answers the phone again and I told her no one is answering the phone so she took m my
June 24, 2013
Rated 4 out of 5 by Funnygirl This room was nice
The bed in my room was the most uncomfortable bed I have had at any hotel. It was sinking in the middle and almost felt broken. Our room also wasn't cleaned until after 7pm the first night and we had to ask for it to be serviced when all others on our floor had been done. The pool and pool area are much too small. Not enough room to relax and not be bothered by other guests. LOVE the lobby bar, but the service is very slow.
May 28, 2013
Rated 4 out of 5 by Brandy72653 Nice Hotel
The hotel is very nice and comfortable. I would recommend this to anyone staying in New Orleans. Staff was very friendly and accommodating. The fire alarm did go off during our stay (only in our room) but staff promptly took care of the issue.
The worst part of the say was in the late evenings. The amount of homeless people in the street off Canal, was difficult to see.
April 10, 2014
Rated 5 out of 5 by stans More restaurant choices
My daughter and I were at your hotel for a dance convention and the weather was horrible to go and walk to get something to eat. The only choices in your hotel were room service or the bar downstairs. Needless to say, the bar was packed with people. Other than that, it is a great hotel.
May 12, 2014
Rated 2 out of 5 by None27 Disappointing
I don't usually write negative reviews but I am really disappointed in this hotel. I usually stay at Sheraton's most of my travels.
Here is a situation that should summarize the attitude of the staff in this hotel.
Every time I would come back from my conference, I would find water on the floor of the bathroom. I thought I didn't close the shower curtains properly and didn't think much of it. Last day, I realized that water was coming from the ceiling every time the occupant of the room above mine would use their bathroom. Here is the kicker: Upon telling the staff, I was told that a call to maintenance would be placed. No excuses. No sorry for the inconvenience. Nothing. Weird to say the least.
Cleanliness of the bathroom was also below average. Isolation between the rooms was abysmal. I could hear the guy next door coughing!!!
I will chose a different hotel when in NOLA.
January 29, 2014
Rated 5 out of 5 by Danna00 My favorirty Starwood Property in NOLA
The Sheraton is by far my favority Starwood property in the city. The staff is always friendly, professional and goes out of their way to meet my needs. I love the Club Lounge and Fitness Center/pool. The rooms are spotless and well appointed for the business traveler. Brandon, one of the managers, was especially helpful during my last stay and went out of his way to ensure that my boyfriend and I had a great experience.
August 19, 2013
Rated 2 out of 5 by Soupster Bad Experience
The hotel itself was okay. Arrival/departure attendants were fantastic. Chris at the front desk was GREAT. However, guest services/housekeeping was a TRUE DISAPPOINTMENT!!!!
May 27, 2014
Rated 5 out of 5 by Sterno Great Hotel
Excellent location and room. Very dissappointed that there was no dinner restaurant in the hotel.
June 2, 2014
Rated 4 out of 5 by Glenn1503 High Recommendations
Over all the facility lived up to the 4 * rating you have. Things that made me not want to give 5*. No ice machine and not told apon check in on 15th floor. Apon entry of room and general review of room under beds needed to be vaccumed (badly). On the second day there I wanted to make coffee and old coffee flter still in machine from last guest still there.. My first time to have breakfast..there is more to say....
September 3, 2013
Rated 2 out of 5 by NYJC Disappointed - I expected more from a Sheraton
The hotel is generally acceptable, but I was quite disappointed in the cleanliness of the room. It looked like it had not been dusted in months and there was a half-eaten granola bar under the bed. The room was only half-cleaned during my stay and the shower mat, ice bucket, etc. were not changed. The previous guest set the alarm, which was left on and not cleared by the staff (would have been nice!). The toilet ran non-stop (which I did report and was called in to maintenance.) The elevators were pretty high-tec, but were very slow. The pool is small and inconvenient to get to and the hot tub was closed. I had a few banquet style meals during my stay and I was very disappointed at the quality of the cooked food. I realize it is hard to serve a hundred or so people, but the chicken was almost inedible. On the plus side, the staff was great and the location is good. The room is fairly modern and comfortable.
March 24, 2014
Rated 3 out of 5 by Camille312 Some good; some needs improvment
I chose this hotel primarily because I'm SPG Gold and for its location (just outside the FQ).
My biggest complaints are with the valet and bellmen. We waited entirely too long after we pulled up in the driveway for some attention...and we were the only car there. Obviously, I would have understood if it was busy, but we were literally the only ones there. I also experienced very long (20 min) waits for my car to be brought down. Eventually, it was explained that I needed to be specific if I was going to need access to my car, because they park them offsite sometimes. Thanks, but no one ever told me that, so how would I know?
I was intentionally ignored when I stood in the SPG line to check in...meaning that the desk clerk kept her head down for several minutes while I just stood there. Finally one of her colleagues from the regular side stepped in to assist me.
However, I did get a room that met my requests for quiet and that was much appreciated.
April 21, 2014
Rated 5 out of 5 by E021 Did not know what to expect
The lobby and employees all exude welcome. The rooms are well sized, cleaned and lit. The room service personnel were helpful in every way. When in New Orleans, this is the hotel for me. And I've already told my friends that.
May 19, 2014
Rated 5 out of 5 by Barrik Excellent Service, Quality Experience
The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network.
May 7, 2014
Rated 2 out of 5 by MikeV123 UnHappy
Most likely our last time at this hotel. Was charged for Club $20.00 per day as other were just opening the door and letting people in. As a gold member I think we should not have to pay for that service. Also room next to elevator and ice machine. My profile says please not next to elev or ice machine. never offered upgrade or anything at check in. was charged an additional $50 dollars for what I don't know. It's on my AmEx statement not happy at all with stay. ect....... I guess the Hotel was hoping I would not review my statement Tried to talk with someone at the hotel and was put on hold then the never called back. Went down to front desk 3 people checking in and out with lines of people. Just not what I expect. !!!! Parking $42.56 outrageous took 45 min to get our car. I could go on but will save it for the SPG people. Next stay in New Orleans will not be at this hotel.!!!!!!
August 19, 2013
Rated 5 out of 5 by dnewell74 Great representation of what you should expect from Sheraton
From the moment we arrived, we were greeted warmly and professionally. We were in town for Jazz Fest and it was extremely busy and hurried. Staff made us feel relaxed and comfortable. Big smiles from everyone - from Bellman to room hostess to bartender! Room was clean and smelled fresh!
April 30, 2014
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014
Rated 3 out of 5 by jim2014 Good and bad
Beautiful hotel. Concierge great. Club room- service poor.Big prices for drinks, slow service, ran out of food. Parking was overwhelmed and inconvenient. Bar was also overwhelmed. Great location. Front desk great. I was really disappointed in the club room for platinums! They need to improve staffing levels when crowded and not price their drinks at the club level higher than the Ritz bar.
December 26, 2013
Rated 5 out of 5 by 52Nancy This hotel is a "green"
For those of you who are "green", this hotel offers "green" options and if you are an SPG member, you get rewarded!! Upon checking in, we were given the option of maid service every day (new sheets, towels, products, etc.) or going "green" We chose to go "green" and received 1,000 SPG points for doing so along with a $5 hotel voucher for each day. We could always get extra towels, coffee, etc if we needed them, which we didn't. We gave up new sheets and thus saved on water, detergent, electric, gas, etc. which is great for the planet, and we were then rewarded for doing it!! Great idea SPG!! Besides this, the hotel is in a great location, has a huge, bright, Lobby bar, hotel computers have great connectivity, there's a Starbucks right in the Lobby that opens at 5:30 a.m. and the staff, everyone of them, were nice and helpful!! Would definitely recommend and would stay there again and again!!
August 6, 2013
Rated 3 out of 5 by Tracy22 Very nice hotel
I went to the service desk with a complaint. I was told, they would leave a message on my phone because I was leaving the premises. When I returned, I did not have a message on my machine.
May 14, 2014
Rated 5 out of 5 by SallyJane Great location. Walking distance to French Quarter.
My sister and I spent two nights here March 6 & 7 2014. The staff was very accommodating, the room was spacious and very clean. The bar even gave us a pitcher of cream for our in room coffee rather than use the powdered stuff. The tour desk was wonderful in printing our Gray Line tour tickets. We'd love to stay here again in a heartbeat.
April 2, 2014
Rated 4 out of 5 by foodie5000 The service was great considering you were handleing 800 of us
The service was great,when I had a problem it was dealt with promply .The only weak point was the food,it was very sub par .especally the dessert & morning baking . I ate five meals in your hotel. Eggs pasty, too many carbs not enough healthy catering choices.Nobody liked the dessert !
April 26, 2014
Rated 5 out of 5 by Memurtz Sheraton New Orleans
Everything was great except for the upgrade that I was offered for my two rooms as an ELITE GOLD MEMBER. I was charged $25.00/night additional for the upgrades that should have been for free and the WiFi didn't even respond to my computer.
May 7, 2014
Rated 5 out of 5 by Roadwarrior24 Business trip
I had one of the best stays on my recent trip to New Orleans. The customer service was top notch. Mika in the Lounge was so helpful, I would suggest you do what the other SPG properties have done and have a comment card with a place for tip, I never have my wallet when I go to the lounge and I would love for their service to be rewarded.
March 31, 2014
Rated 3 out of 5 by SPanky99 very, very loud
There were several rooms parting very loudly on our floor. We called security twice which did help. The few people left would occasionally wake us up throughout the night.
It seemed like these people should have been kicked out.
There was no place to have breakfast in this hotel.
April 25, 2014
Rated 5 out of 5 by Baldwin23 The recent upgrades are wonderful
I have not stayed at a Sheraton in a very long time. My group and meetings were taking place at this Sheraton so that is why I was there. I read online about the recent upgrades and believe they were well done. On top of that, during a rare ice storm, the staff(GM) took great care of communicating with me on what was happening and how it would effect my travel and comfort.
January 30, 2014
Rated 5 out of 5 by Snooki Impeccable service, fantastic club lounge and friendliest staff ever
This is one of the finest hotels for service, efficiency and responsiveness, compared to all 5-star hotels in which I have stayed and worked. Staff is uber-friendly, courteous and knowledgeable. While the sleeping rooms are not oversized, they are extremely comfortable and provide for a good night's sleep.
April 14, 2014
Rated 4 out of 5 by 0nBusiness On business?
The lobby is really nice and has a friendly atmosphere and guest appeal, but they did not have a working ice machine on my floor and I was told the business center closes at 5 pm. What a disappointment!!! I was on a business trip and every evening after class I could not handle any business due to the charge for internet and the business center being not available! :(
February 7, 2014
Rated 4 out of 5 by CADentist Great location, great value
We enjoyed our quick trip to NOLA. I've stayed at other hotels on Canal Street, and the Sheraton is a pretty nice place to stay, way better than average. I like the Starbucks coffee in the room (they have a shop downstairs), even though our coffeemaker didn't work well. We didn't receive any new coffee packets on the second day, nor did we receive any shampoo. However, we did on the third day. The beds were comfortable and the sheets were nice. We didn't spend a lot of time in our room. Our neighbors made too much noise for about half an hour around 3:30am, but that's not the hotel's fault (we could have gotten mad at them but didn't want to ruin their fun). I guess you have to expect that in NOLA. Overall, our hotel stay was nice. The bellmen are extremely efficient! Oh, pretty nice view (between other hotels) our room looking onto the Mississippi River, and close to the French Quarter, cable cars, etc.
November 4, 2013