Rated 4 out of 5 by crowbear Great location, good hotel
This hotel is right in the heart of NOLA, with lots of transit options readily available. I would say, overall, the hotel rates a solid 3 stars. Comfortable, pleasant staff, okay amenities. We were on the 45th floor, with a floor to ceiling window that would have given us great views of the city if the window had been cleaner. As it was, it was like the city was constantly overcast. The charge of $11.95 a night for wifi is ridiculous. The bar and restaurant vastly overpriced for the mediocre food and beverages offered.
November 17, 2015
Rated 5 out of 5 by danigirlpi Hotel is near all the action
Best stay in Nola ever.. hotel nearby to everything
November 12, 2015
Rated 5 out of 5 by Jess121 Exceptional Service
As a hotelier sometimes we are our the worst critics-it's our job to find the flaws and then make sure the service levels overcome the shortfalls.
By far the friendliest staff I have encountered in quite some time. The restaurant staff at breakfast was always on point. Mike and Kenny took great care of us-above and beyond. Rachel in the bar was great too!
I am so sorry I did not get names for the front desk because they were all amazing as well. The Valet was also very friendly and quick to respond.
The hotel was clearly very busy with conferences ending and tourists checking in for the Halloween festivities and Voodoo Fest. Despite this, I did not see any service decline!
The beds were very comfortable, the room on point and the view was great-47th floor!
Thanks to all and we Iook forward to our return some day soon.
November 2, 2015
Rated 5 out of 5 by Hardrock04Actual Solid Hotel, perfect location
I believe in consistency and customer service. I get both at this hotel. It is one of my 2 or 3 primary hotels of choice when in NOLA (50 nights a year, give or take).
October 20, 2015
Rated 5 out of 5 by Denver2 Great stay
Staff was hospitable & friendly, hotel is in a great location.
August 27, 2015
Rated 4 out of 5 by Bday33 Wonderful, EXCEPT valet parking!
I had a wonderful experience at this hotel until it was time to get our car from valet. We paid $40/ car per night then ended up waiting 30-45 minutes for them to only tell us our car was parked 6 blocks away and would take a while for them to go get it. This wouldn't have been a problem if they would have warned us in the beginning. If you are in a rush to leave, you may as well park your own car somewhere else and save your money from valet.
August 24, 2015
Rated 5 out of 5 by Greatstay25 Great location
great location, beautiful hotel.
August 24, 2015
Rated 5 out of 5 by Deigh22 In Town for Conference
John Jimenez and Essence Banks have really taken the Operating Team to the next level. The hotel ran like a Swiss watch. The property itself showed very well and the renovation money was well spent.
The Banquet Team was brilliant. Efficient, unobtrusive and exceptional quality and presentation.
Can't wait to come back and will spread the word that the Sheraton New Orleans is all the way back.
August 22, 2015