Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • Stati Uniti
  • Mappa

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Age Requirement Policy

Guests must be 18 years or older with valid government issued identification to reserve and to check in to a guestroom.

Rated 3.9 out of 5 by 747 reviewers.
Rated 5 out of 5 by Centrally Located I have been to this Sheraton before and will return. It is centrally located to many points of interest in the city. It has an easy walk to the convention center , casino and the french Quarter. The staff is friendly and courteous. the public areas are clean, the lobby is user friendly and rooms are comfortable. November 7, 2013
Rated 4 out of 5 by NOLA EXPERIENCE The Sheraton New Orleans was a great place to stay. Walking distance to everything in the area. The staff was excellent and very nice. My tub was stopped up in one room and they moved me to another room no problem. I will definitely be staying there when I return. June 16, 2014
Rated 5 out of 5 by Perfect Stay Hotel is huge. They were able to meet my needs. I got locked out of my room. They were there within minutes to help me. Stayed for the marathon and was blocks from the start line. Was real nice to have a late checkout afterwards, because I was able to shower and then check out. Would stay here again for sure! February 3, 2014
Rated 5 out of 5 by Last minute getaway I truly enjoyed this location and I will return. It is in walking distance of nearby restaurants. It rained the entire weekend and the hotel handed out umbrellas for the guest to use. July 22, 2014
Rated 4 out of 5 by This hotel is very nice I was pleased with the room. Iwas in a handicapped room. Shower water spelled all over floor. Did not have a place to put luggage. Could have had a bench in front of window to place at least one suit case. There were two of us in room and we stayed only one night. Good help with car. Attendants very helpful. January 4, 2014
Rated 5 out of 5 by Best Hotel Bed in a LONG LONG time New Orleans. French Quarter starting across the street. That would be enough, but although the room was a bit small, the bed and pillows were outstanding, and the room was blissfully quiet. Excellent service from the staff, and a clean, attractive hotel. An easy choice for my next visit to Big Easy. April 8, 2014
Rated 3 out of 5 by rooms need better insulation from street noise We hear way too much noise from outside the hotel and we were on the 10th floor. There was an almost constant noise from police and fire equiptment. Also adjoining room doors were very loud when closed. We were awaken at all times of the night from these noises. You could even hear the music from Bouron st January 22, 2014
Rated 5 out of 5 by What a great hotel Everyone was so wonderful and the renovation looks amazing! August 11, 2014
Rated 4 out of 5 by This hotel had great amenities The hotel was centrally located. The lady at the guest desk was very helpful. The elevators were readily available. Our room bed was VERY comfortable. July 28, 2014
Rated 5 out of 5 by More restaurant choices My daughter and I were at your hotel for a dance convention and the weather was horrible to go and walk to get something to eat. The only choices in your hotel were room service or the bar downstairs. Needless to say, the bar was packed with people. Other than that, it is a great hotel. May 12, 2014
Rated 4 out of 5 by recent stay My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed. June 26, 2014
Rated 5 out of 5 by Business Travel The hotel met our expectations and was close to the French Quarter and downtown. August 7, 2014
Rated 5 out of 5 by this hotel has great features rooms are roomy comfortable setting. love the view of New Orleans from the rm window. lounge is set out with comfortable seating to relax have a drink or a bite to eat or just relax. July 19, 2014
Rated 5 out of 5 by Great representation of what you should expect from Sheraton From the moment we arrived, we were greeted warmly and professionally. We were in town for Jazz Fest and it was extremely busy and hurried. Staff made us feel relaxed and comfortable. Big smiles from everyone - from Bellman to room hostess to bartender! Room was clean and smelled fresh! April 30, 2014
Rated 3 out of 5 by Unusual Issues Bed was comfortable. Dirty glasses and coffee maker in room. Standing water in tub when first arrived. No hot water one morning for my shower! "Security" banged on closed/locked door in middle of night to say there were reports my door was open. I had been asleep for almost three hours. Unacceptable. December 18, 2013
Rated 5 out of 5 by Excellent Service, Quality Experience The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network. May 7, 2014
Rated 4 out of 5 by The service was great considering you were handleing 800 of us The service was great,when I had a problem it was dealt with promply .The only weak point was the food,it was very sub par .especally the dessert & morning baking . I ate five meals in your hotel. Eggs pasty, too many carbs not enough healthy catering choices.Nobody liked the dessert ! April 26, 2014
Rated 5 out of 5 by Club Floor Wonderful The associates in the Club Lounge were all wonderful. All were so friendly, warm and helpful. The overall hotel feeling was also welcoming. The hallways in the hotel were very chilly. Keeping the air conditioner temperature a little higher would be more efficient as well as more comfortable! April 3, 2014
Rated 3 out of 5 by Nice hotel, but.... The hotel / staff where great, but the elevator system is horrible. Several times it would try to load 15 people into an elevator that has a capacity of 10, it got stuck several times where the doors wouldn't close, and to come back down from a high floor took 4-5 minutes for an elevator to arrive. July 1, 2013
Rated 4 out of 5 by Good features but poor desk staff The front desk staff was very courteous but were undertrained in completing my billing correctly. I had a roommate, and we needed to split our charges. We ended up being overcharged, locked out of the room, and had to place multiple calls to the hotel to resolve the issue. May 20, 2014
Rated 3 out of 5 by sheraton on canal I always stay at a Sheraton , but not so sure if this one is up to the standards of the others I have stayed at, Parking is 42.00 Receptionist doesn't communicate with valet and there is no refrigerator . July 9, 2014
Rated 3 out of 5 by OK stay Great for conventions but nothing else. Beautiful hotel conveniently located. Amenities are highly lacking. Other hotels offer so much more. Why do we have to pay for Wi-fi? Staff was nice. July 14, 2014
Rated 3 out of 5 by very, very loud There were several rooms parting very loudly on our floor. We called security twice which did help. The few people left would occasionally wake us up throughout the night. It seemed like these people should have been kicked out. There was no place to have breakfast in this hotel. April 25, 2014
Rated 5 out of 5 by Best Lodging in New Orleans I had the best vacation in New Orleans. The Sheraton location and service met all of my needs and made the experience great. The staff is wonderful. July 24, 2014
Rated 3 out of 5 by Training Needed for staff At arrival check in clerk did not get all information for my check in. At check-in, did not have hand towels or wash cloths; not informed that the ice machine was inoperable. The 2rd day of our stay, no bath, hand wash cloths or a shower mat. Took 3 trips to get resolved. Valet parking terrible August 5, 2013
Rated 5 out of 5 by Good experience Room was great. Staff was very helpful. August 8, 2014
Rated 5 out of 5 by Great Views Great view of the Mississippi River and surrounding city. Clean room, good air-con.,nice flat screen. Bed was soft and comfortable which my better half loved, I prefer firmer, but slept well. In room safe was nice, but no fridge, although ice and soda machine were close by. Very nice room. May 29, 2013
Rated 2 out of 5 by Sheraton New Orleans experinece I had a very bad experience. I reached hotel an hour later than the check in time and had to wait for 3.5 hours to get the room. No basic courtesy by the staff to even ask as to take a seat in the lobby. My worst experience i ever had with an SPG hotel. I will not recommend this hotel! January 23, 2014
Rated 2 out of 5 by Marginal review The electrical failure which closed down the upper level elevators for a day and a half and resulted in no electricity and air conditioning for a number of hours on the second day put quite a damper on out stay at the hotel. June 22, 2014
Rated 5 out of 5 by Exemplary operation Couldn't have been more pleased with my stay. Staff was extremely polite, courteous & professional. Facilities exceeded my expectations. Beautiful hotel with amazing comfort and a spectacular view to boot! Definitely my first choice for accommodations in New Orleans for future trips! February 4, 2014
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