Rated 4 out of 5 by mightyNO1 Parking
We could not get someone (live) on the phone before our arrival to ask about parking. Valet parking was very over priced in my opinion, $42 and some change. If I would have know this ahead of time, we could have made other arrangements, cab or a friend.
August 11, 2014
Rated 3 out of 5 by Twinmother $44 a night for parking???
My husband and I had a great stay, after we got over the check-in process. The parking situation is outrageous!!! We paid for a room and then had to pay an additional fee to park our vehicle. We were not allowed to go get my sunglasses, or umbrella out of the car, belt had to bring it to us, and guess what, they wanted a tip.... The only other problem we experienced was with the RUDE bell hop! I didn't get his name, but he treated my husband and I like we were idiots because he wanted to carry my purse and my husbands briefcase and we were planning on carrying those ourselves. He can have the suitcases, fine, but I can handle my purse, I guess he was expecting a tip based per item??!?
August 15, 2014
Rated 2 out of 5 by Christov01 Over priced...be prepared to pay through the nose!
The location is great being on the edge of the French Quarter.
For such a super large hotel the staff seemed to be too busy to attend customers and with their issues.
The hotel lobby seemed to always have cleanliness issues; the Canal St. entrance was filthy dirty, cigarette butts and smelled of poo.
#1 problem: the ridiculously outrageous overpriced unreasonable parking fee of $39/ night +tax = $45/night -You have no choice but to pay it, because there is next to no public parking. ....And didn't get any SPG points for it too!
Other problems: No free wifi: Expensive wifi; tiny pool, Buffet breakfast food was cold and very very expensive. Drinks were very expensive.
Room had no refrigerator or microwave.
Loud and noisy hotel guests partying all night with paper thin room walls.
SPG membership means nothing here!
...for a tourist destination hotel...it is very
UN-welcoming and seems to really cater to the business travelers who spend the money!
We just wanted a romantic weekend in the French Quarter ...not a hole in our wallet!
August 14, 2014
Rated 1 out of 5 by JerryM Worst Hotel Yet
I've been an SPG member for 3 years and it seems Sheraton just continues to go downhill. First of all, there is no parking at the hotel unless you pay $43 a night or park after 6pm on the street. The closest, cheaper parking is 4 blocks away and I had my disabled mother-in-law with us, so that wasn't happening. We ordered room service the first night and they messed up my wives order multiple times even after calling the room service folks multiple times. She's highly allergic to avacado's and for some reason the guys in the restaurant felt that meant she wanted extra. Not sure how that works out- but, whatever. The second night we were there our neighbors starter partying at 12:30. We called the front desk at 1:30- security finally came at 3am. I had a business meeting at 7am. No fun. Then, the next morning I go to the elevator banks to find puke outside the door- I go to the desk and report it and head to my meeting. Eight hours later, I return to find the puke is still on the floor. This was the last straw for us. We won't be using Sheraton again- I'd rather pay more for another hotel outside of my SPG membership than stay with them again.
August 19, 2014
Rated 5 out of 5 by Meelie Great location
Stood on Club floor. Room had fabulous river view. Amenities, continental breakfast and appetizers on club floor were outstanding. We had a problem with shower shutting off and electricity going out, manager was accommodating . Would definitely stay here again.
August 26, 2014
Rated 1 out of 5 by WhoDatKBP After many years of frequenting the New Orleans Sheraton, I will not be back.
Terrible customer service; had breakfast at buffet and found hundreds of flies in the bagel/bread box (and they then charged the cost to my room!); horribly low water pressure, and inconsistent water temperature; smoke alarm dangling in room; room temp never went under 75.
I spoke to restaurant manager and also front office manager....neither were helpful or concerned.
Also, my debit card funds (150% of room PLUS actual room cost) are still unavailable 34 hours after checking out!
August 11, 2014
Rated 2 out of 5 by ThatGuy40 Not my best stay at this property
I've stayed here on several occasions and have usually enjoyed my stay. I was in for a busy weekend and checked into room and found the room looked to have been wiped over rather than cleaned. Also, several of the metal items in the bathtub were rusted and the iron and ironing board cover were filthy. I could hear people in the neighboring rooms very well (unfortunately). The hotel is in a very central location and close to lots of things I like to do, however.
August 11, 2014
Rated 5 out of 5 by JLNA Comfortable
We had a great stay. Nice rooms, comfortable bed.
August 25, 2014